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by Athletic_edu

NEVER EVER use this agency. If I could give them 0 stars I would. I was scheduled to fly out of JFK to CDG on the 31st of august. When I originally bought the ticket the flight was scheduled to depart at 9pm, I live in Philly so I bought my bus ticket believing the flight was still 9pm because that was what was on the agency’s website. However, as I was on the bus on my way to New York I checked in with the airline and they had switched the flight to 5pm instead and I wasn’t scheduled to arrive to New York until 3:30pm. So impossible to make the flight. I called the agency and they told me they never received a notification. I then called the airline and they showed me proof that they sent the notification out on July 14th at 2pm. The agency never updated. I called back the agency and they were unwilling to help me, unwilling to let me speak with a manager, and kept telling me to call the airline instead. In the end I ended up spending an extra $1200 for another flight. Please avoid these guys. They are scammers.

by Aziz Yes Its Me

If I could I wouldn’t give them that one star , this is because they provide the worst service. All they do is steal your money. They freaking stolen my money $174 . My flight was canceled, then they sent me an email about to choose an option either fly a day early or get a refund. I choose a refund, then got another email says they will refund me no later than 3 months because of the pandemic, after they will get the refund from the airline. I contacted the airline and this agency got the refund, it’s has been 6 months. And I got no refund. It’s gone. The worst agency to buy anything from. By the way. You can’t even contact them .

by Noha16

We lost 2300€ because we made the decision to use this agency. We bought the flight as “modifiable” under certain conditions. Unfortunately due to Covid restrictions we needed to postpone. After one week of calls to agents (some were rude and unhelpful), they would send a generic email saying the dates requested are not valid. The airline confirmed to us the dates are valid but it has to be done through the agency. But the agency completely refused to help us and we couldn’t get a refund or modification. Awful mistake.