Contact Okcoin Support

by AMILkita

I just recently opened an account after a friend recommended them and I saw the positive reviews here. I provided all the security verification information required upon initially opening the account, which for the moment I only opened to explore the UI and features. A few days later the sent me an email enticing me to fund my account with an offer to award me $10 in Bitcoin if I made $100 worth in transactions. I thought this was perfect for me to take it for a test drive. Well, about a day after I deposited my money and made a few transfers I received an email from their “Risk Team” saying they had reversed the transactions I made and demanded a copy of my bank account statement and until I comply the account and my assets were frozen, with no explanation whatsoever about what prompted this. These gestapo tactics are not going to work with me, if they had simply asked for additional verification information I would’ve happily provided it to them, but instead they feel they can strong-arm users into compliance just because they can. I am not going to provide them with another iota of my personal data, so as a result they replied that I will not be able to recover my assets for 65 days or until I hand over my bank statement. This is what you’ll get when do business with them.

Invest with these charlatans at your own risk.

by LagrangeHamilton

All of sudden without any reason OKcoin sent an email asking me to send them a video of me with my personal information. At first I thought it was a phishing expedition and so did the OKCoin twitter account folks. No crypto exchange worth its name should be asking for information over a non secure channel. On top of it is the most unusual request that no other exchange has made of me. Further there is no explanation as to why this is being asked all of a sudden and how will my personal information be protected. I have asked this question repeatedly to the support but got no answers. I have asked for secure alternatives but no answer. I have asked that can I just undergo the level 2 photo ID verification again but no they want video over a non secure channel for which they will take no responsibility on its use or misuse (the footer of their email has verbiage to that effect). They have blocked my withdrawals from the exchange. The support team especially the security team is a joke that asks for such information on non secure channels in the name of security. For a ‘crypto’ exchange this is certainly a shame.

by Russo28ZXO

I’ve left a review before saying that it’s a good app that has a frustrating verification system. I’m updating my review to warn anyone looking to use this app. I’ve slowly realizing that this app is an outright fraud. They couldn’t verify my ID but never gave a reason why. It took almost 2hrs of chat messages and days for them to finally tell me that news. In response to not verifying my ID, they gave me 9 days to sell all my assets and withdraw my money or I lose it all. Over 24 hours I’ve submitted 4 “Sell All” orders but they never sell the holdings. I still have all my BTC (and lost over $100 in value since my first sell order). Now I’m hearing that my withdrawals are suspended but I don’t know why. On top of that, as others have said, OkCoin will take up to 10 days to send your money back to the bank. But they gave me 9 days to take care of this issue. Basically I’m being set up to confiscate my money all because they couldn’t verify my legal, valid drivers license. Steer clear of this app, they are a fraudulent organization just waiting to be exposed.