Resy Reviews

by EA5628

I despise Resy. If I could give zero stars, I would. I’m an assistant & am forced to use it all the time. I hate the ratings request every time I open it (I’ve never been to any of these places - I’m an assistant, remember?). The search function drives me nuts. When you start typing, the map moves around like crazy - just STOP! And if the date you’re looking for isn’t available, the restaurant you searched for disappears half the time, so you have to keep typing it in. Making hard-to-get reservations is stressful under the best of circumstances, this app makes everything that much worse. Open Table is so much easier, but of course calling directly is ideal. I never write reviews for anything - I’m just hoping that either the developers read this & make some major changes or restaurants do & stop working with them.

by Arthdex

When I’m invited to a reservation, It never shows up in my app. I accept the reservation. It still doesn’t show up. I log out to log back in, I’m asked to sign up for this app all over again. As a new customer. Still no reservations. Are you kidding me? It’s 2021 and restaurants need you to be able to do business and survive in this challenging environment. Please you can do better. If not, please pass the baton to other competitors that can actually deliver. Restaurants need the business. Make it easier for them not harder.

Take a cue from your competitors. Make Resy more responsive, less confusing to use and with actual usable features. It’s beyond me why restaurants are exclusively using Resy and not better competitors like OpenTable and Yelp.

by Corpchallenge

This is NOT the high quality app their pictures and advertisements suggest. Avoid unless you want to risk your credibility being questioned and enjoy working with companies that do not hold themselves to any standard.

I used this app for the 5th time for a big celebration for my best friend because of their access to a specific restaurant. I made the reservation a month in advance to ensure the celebration would be without a hitch. However, when we showed up to the restaurant it was closed and the restaurant was not accepting voicemails. I then emailed this app in distress thinking they would be able to help, but not only were they unable to help but they were extremely dismissive of the issue (even after numerous emails were sent trying to determine what happened). Finding a high quality restaurant for a celebration on a Thursday night in NYC in the summer is hard enough, let alone a last minute backup option?!

I will be using OpenTable or calling restaurants directly going forward given this company’s negligible standards of doing business. I would advise you to do the same.

by Mingfire

I followed all the rules and wanted to make a reservation 30days in advance at 9am (8 my time). I have my credit card info on file and I was trying to get a 10:30am reservation and Resy kept having “technical difficulties” and I lost the reservation. I tried other times and the same issue kept happening and I was left with no reservation for my birthday. Then I check my bank statement and I see that several test charges were made for the restaurant. If I can’t even secure the reservation, why are they swiping the card? I reach out to the help email to notify of the functionality issue and they didn’t even read my email at all and just kept responding with generic responses as if it’s a robot. If you’re a restaurant, you should use OpenTable, which I’ve been s happy user of for several years.

by Shatteredlens

I’ve used Resy for years and never had a problem. This past week I made reservations at a restaurant in Asbury Park, NJ for Saturday night while a friend was in town. When we got there, there was a private party. I showed the restaurant my reservation but they didn’t know how it happened.

A few minutes later I saw a missed call from a restaurant with the same name in Cambridge, MA. It was at this point I realized the reservation was made at the wrong restaurant. All the texts I received just had the name, no location so I never new. At this point it was too late to cancel my reservation at the wrong restaurant several hundred miles away and I was charged $75!!! So not only did we not get the dining experience I was expected, I was charged a huge fee for not showing up to a restaurant I didn’t know I had a reservation for.

I’ve noticed the location functionality has been acting buggy the last few weeks, I recommend you call any restaurant you want to make a reservation with and NOT use Resy. $75 is a lot of money to be charged for a meal I didn’t eat.

by Plzijustwanttoleaveareview

I can’t really recall a time where a company makes an app and it’s completely unusable unless you’re in NYC. I try to add a Home or Work location, doesn’t let me. I try to search near me, nothing happens. I manually type in and search for the restaurant, it takes me to an About Me screen for the restaurant with no ability to check for reservations. I’m simply looking for an experience that’s like the web or mWeb experience. Search a city or for a specific restaurant, what are the next open reservations, give me a calendar in case I want to look further out than the next 7 days. Please focus on doing one thing well first(finding + booking reservations) then move on new features. I don’t find restaurants by searching this app I find them by social and Google first then move to this app for a reservation.

by A. Paul Bowling

this app has been gaining popularity in the Annapolis area but I don’t understand why.
It is not as easy to navigate as Open Table and doesn’t have menus available which is a disadvantage when looking for new restaurants. The price ranges are not apparent, I.e. what does $, $$ really mean. It seems to me that the $$ is really more like $$$ on others such as Yelp and Open Table and is true when looking at comparing the three.
Definitely NOT my favorite but I’m forced to use it for some of our “regulars” and they have made comments about it. I do NOT use it to look for restaurants because I like to see the menu.
Just a note, about Resy Store comment about the pics, I really don’t care about the pics if I can’t see a menu... a real non-starter and it will cause me not to seek new restaurants on this app. Oh, BTW, we eat out 3-5 x weekly and I travel about 8-10 weeks yearly.

by Amandazif

The this app app is not great. Look, I still use it because these restaurants only use this app unless you can get in over the phone. But when I try to open Resy it takes — not kidding — at least 2+ minutes to load. And recently I’ve received new table notifications and when I click through to Resy , it has taken over 5 minutes of [the turning circle] loading before I gave up. By that time I had already received the additional email notice and clicked through to reserve on the this app website instead. Resy was *still* trying to load and I almost missed my table.

It generally takes forever to load when you just want to open and peruse. I think the search function could also be improved.

by Zzzaz21

It used to be a good app. Not as good as another booking app but the restaurants were usually better. Recently, it has been super buggy and losing functionality. Like another reviewer said, it recently has had trouble changing the location. I would type in a location that it recognized, eg New York but then when it went to search, it would just search around me. I had to physically change the map to change the area. Then I would change the date it would keep the current date when I booked, eg I would search for 2 people on April 17th but then when I booked it would be for today March 27th. It’s basically unusable. I would have to either go directly to the restaurants website or go to a desktop to make a reservation, neither of which is ideal.

by MtnMamaL

The “Notify” feature is awesome and I was happy to find that I was automatically booked - didn’t have to worry about missing the notification.

But then I needed to reduce the number of people (no option for that in the “Change” option, only allows you to change date or time.) Then I went to call the restaurant to tell them, there’s no “call” button or prominent phone number. Then I clicked on the picture/name of the restaurant in my reservation and it only showed me options to invite guests or navigate to it. Then I went to my favorites to click on the restaurant there but there are no hyperlinks, just a list of the names of the restaurants and the option to “Un-favorite” (what good is that?) I then went to Resy home to search for the restaurant name and click on that. Buried in the restaurant description is the phone number, but the text is rendered such that my iPhone doesn’t recognize it either as a phone number to call, OR EVEN TEXT THAT I CAN COPY. I had to find a piece of paper to write it down. What a crappy app! Writing this all out I’m going back and taking off another star.

by Chelsea.abramowitz.13

As a foodie, I use this app all the time. As most would agree, within the last year, many restaurants switched their platforms from OpenTable to this app. I have no problem with this app (and actually think the Notify feature was/is brilliant) aside from the MAJOR PROBLEM that Resy just simply doesn’t work. It glitches every time I use it. I end up scrolling through the same 10 restaurants in a loop that that makes me wonder if I’m in a Jonathan Nolan movie. Or maybe Groundhog’s Day. I’ll close Resy and reopen it to scroll again and I’ll get another set of the same 10 restaurants that just keep coming up. It’s infuriating and I’m ready to stop using Resy . It’s not just my phone—my friends all agree. Please fix this glitch. this app is too big a brand to have such awful software technology. You’re going to drive your customers away.

by Juliarosehorn

I use this app constantly because it has the best restaurants and the notify feature is great but it is so difficult to use. I really wish the company would fix Resy . It is so hard to browse by location or by neighborhood, it is always resetting to your current location. Also If you try to browse by an area in a map it will only return restaurants for like a tiny 5% square inside of the map area you’ve selected. It will also do this thing where you think you’re going through a list of restaurant but then you realize it’s repeating the same 20 restaurants every time you refresh. Also if you make a reservation while browsing and then return to the browse it will reset the list. If another app came out that had the same restaurants and the notify feature but had good UX without bugs I’d immediately start using it instead.

by SirFliesALot

This application has so much potential but it is ultimately behind the times. I don’t know how it has such high ratings. If you don’t live in NYC then Resy is a hassle to navigate because it defaults there and rarely registers that you’re trying to search a different location. Activating access to current location doesn’t fix this issue. The search function has been like this for at least the past 2+ years.

Resy constantly crashes. I used to think that it was just the instant version that I was using but now several versions later, I’m beginning to realize that it’s just Resy . If Resy isn’t crashing because of a non-NYC search, then it’s crashing because you want to share your reservation, or it’s crashing when you try and change the date of your preferred reservation.

I didn’t realize how bad this app was until I started using Yelp, Tock, and OpenTable.

by Sbdc15

I’ve never rated an app before but this one drives me so nuts, I’m writing my first review.

Resy is not intuitive or user-friendly. Every time I have to use it I am frustrated. It is so difficult to figure out how to navigate or find things. It doesn’t explain anything or make things obvious within the interface. It moves around as you’re trying to search but doesn’t let you search a certain location on the map. For reference, I’m 31 and work at a tech company, so I am decently tech savvy. That may be why this poorly constructed app frustrates me the most because they should be able to do so much more with such a high profile app. Open Table works much better to the point where I’d rather pick a restaurant based on if I can find it on Open Table rather than going to the this app App. I only use this app when I already know the restaurant I want to go to and have to book via this app because that’s what the restaurant uses.

by Ecommerce Girl

Resy is okay but lacking in the following areas:
- integrate restaurant menus to increase efficiency. Browsing via Resy is useless b/c you have to go outside Resy to understand what type of food and pricing you’re looking at.

- change search time. You can only search by meal time (ie - breakfast, lunch, prime, late, etc). What’s the definition of these time frames? Late isn’t universal and therefore you might be searching for the wrong time and have restaurants excluded. Stop trying to be clever (or different than opentable) and just add the ability to search by exact time.

- add a points/reward system. Resy will always be a last option for me b/c there’s no incentive to using it.

- reviews. There are stars associated with each restaurant but no access to actual reviews or number of reviews listed. This is futile b/c the review helps you understand why someone rated the restaurant a certain way. Number of reviews helps b/c if 5 stars is based on one reviews it’s meaningless.

Pros:
- the map feature is nicely laid out shows the results below
- notify feature is helpful if you really want to go somewhere that’s booked
- display of search results is simple and nice

by Db839

I downloaded Resy today since the restaurant that we have frequented over the years has switched from OpenTable to this app. I am slightly confused as to why Resy gets such high ratings since it lacks many of the features available in OpenTable. For instance, there are no menus to peruse from restaurants. Many of the restaurants that I have used in OpenTable are not listed in this app. I did a side by side map compare. There are 11 available restaurants nearby in OpenTable. There is 1 in this app.
I hope this app plans on expanding their out reach as well as including an option for restaurants to upload menus. When that happens, they might be able to compete with OpenTable. Competition is good and drives innovation.

by Ucla.yak

A lot of my favorite restaurants are only on this app. I appreciate that I don’t have to support Yelp. But my god. I dare the engineering team to try to search for a restaurant in a different city. I’ve tried on both my desktop and in the mobile app. Whenever i try to edit the location, it defaults to my current location.

I generally like to make reservations before I go on a trip especially if I want to try a particular restaurant. The only way I’ve been able to manage to do this is by going to the restaurants website, selecting make a reservation and then ending up on their this app page. This is 3 clicks too many. While this is not just a bad user experience, it is likely costing this app partners a lot of missed reservations (& revenue).

Please fix this. I want to love Resy but it simply doesn’t function as intended.

by Tennreb

Cons:
1. Searching for restaurants in a different location is not intuitive and requires several taps in different parts of the screen. This should be a logical flow.
2. Worse, Resy usually forces the location back to your home location, so that it’s actually impossible to search in a different location. The full web version is typically required
3. You are forced to scroll through tons of restaurants that do not have availability to find ones that do.
4. Resy ignores the time period you search for and instead shows you whatever slots are available, say for lunch when you need a prime dinner reservation
5. Reviews are worthless since every restaurant is 4.5-5 star

Pros:
1. Simpler interface compared to Open Table, which has annoying groups and requires vertical and horizontal scrolling.
2. Added bonuses for Amex members.
3. Restaurants are better curated than Open Table. this app has more local favorites while Open Table tends to have more tourist traps and chains

by A-Jacobs

At launch of Resy and EVERY TIME you start a new search, there is at least a 30 second “reload” time. If there weren’t amazing restaurants using your service, I would give up. But at some point, the user experience is going to win.... I have reloaded Resy , tried turning off location services, etc. Nothing works. Also, seems to have gotten much slower over the past ~ 60 days.

Also, other people have mentioned this too, Resy doesn’t always tell you if you’ve reached the max # of days a restaurant books. The calendar feature showing availability when booking direct from a restaurant, while on your computer, is much more user friendly in that way. Similar to how a restaurant just doesn’t show up if you selected a date beyond when that restaurant accepts reservations.

does you UI or QA team login and test Resy like a user would use it? I’ve read a lot of your responses to negative reviews / the feedback above and it doesn’t seem like it.

P.S. LOVE the notify feature and it used to work for me. But now with the slowness, I just watch the dial spinning and know that someone is getting that reso (by sheer luck that their slow app might be slightly faster than mine...)

by TG1957

The title: “Not as many restaurants, not as simple as Open Table” is just the beginning of why Resy is annoying.

There’s also no browser interface (you have to download Resy ) and there is no tablet app, just a phone app with a tiny map and controls.

this app MUST be activated using a cell phone number, so they have your mobile number + email.

Finally, the map is tiny, the restaurant search only useful for restaurants nearby, and the actual “select time” feature is bizarre in two ways.

You get a selection of four buttons: “Lunch Early Prime Late”. Because we wanted dinner reservations ... it took a moment to figure out that “Early Prime Late” was for dinner, not lunch. Picking one of these gets a predefined time window. We wanted reservations for 630pm, right after my wife gets home for work. Reservations before 7pm are “early.” Who knew??? I don’t even want to ask what “late” means to Resy developers.

I have no idea why restaurants would use this. Maybe it’s cheaper than OpenTable. I will ask tonight.

by Cellian H.

If there aren’t that many restaurants which could only be reserved through this app, I would delete the apple for good. It is the most frustrating and inefficient reservation app I have been using, ever! I agree with some other people that I’d give Resy zero star if apple offered this option for me.
Resy doesn’t show the restaurant if you happen to enter the unavailable date. So you have to try dates one by one until Resy finally shows the restaurant!
And Resy is working so slow. It is too slow that I always wonder whether there is something wrong with my internet.
The even more painful thing is that the calendar for every individual restaurant is useless. You need to go into each date to check the actual availability. There is no way that you could see whether a specific date has availability, or is fully booked, or the restaurant is just closed for that day.
This is my very first review for App Store. Because the most painful thing is I cannot get rid of Resy. I have to stay with it as far as I could see...
Please improve the user experience! Please!

by Justwanttoeat

Whenever I tap on the search bar, to search for a restaurant I know I’d like to make a reservation to, the entire app freezes. I can click the map and move it around to the general location of the place I’m looking for, but this is a lot of extra work.
99% of the time I go straight to the restaurant website, in cases like Lilia this works best because the reservations can be made on the website instead of bringing me to Resy - this version of the interface is much easier to use. It allows me to see dates that are totally booked and dates that have availability in the calendar view rather than having to blindly select each date like on Resy version- which is great if you want to try a restaurant but don’t have a specific date in mind.

by JonL8675309

The new app forces you to review all the restaurants you have been to through Resy before you can move on. If you "skip" the review, it comes up next time. The team at this app told me, "At this time, restaurant rating is not optional"--so my time isn't worth much to them and they would rather have me angrily ding their customers for their product decisions? No thanks.

I choose not to review every restaurant I go to every time for a variety of reasons. If I go to the same restaurant ten times, do I need to review it ten times? What if I don't feel strongly? What if I just don't remember how it was when I open Resy a week later? The product already suffered from a lack of granularity in terms of searching and filtering, but now it is just broken and I will just not use it in the meantime.

by Joceanblue

Resy makes you think you have multiple reservations upcoming because it has always has a badge with a number floating over the My Reservations tab. So, of course you click into it only to see that even if you have no upcoming reservations, the badge still remains. The only way to clear the badge is by being forced to waste MORE of your time clicking through the idiotic rating workflow (these ratings are as good as Yelp’s - created by uninformed people based on wildly inconsistent criteria, therefore being even worse than useless)

Update: Resy is even worse than the 1 Star I originally awarded it. Trying to update your email is a never ending circle of failure as it requires you to verify via email, and NEVER SENDS THE VERIFICATION EMAIL NO MATTER HOW MANY TIMES YOU TRY!!!! this app is the worst app on Resy Store

by Dr.Dina

The drop down menu to reserve a date for Blue Box Cafe in NYC, is horror! They need to change that on the website because getting a table at Blue Box, is all filled up within seconds people. Seconds! And the drop down, just wastes precious seconds. Resy is very difficult to use to reserve this restaurant as well. I am sure that other NORMAL restaurants, are very easy to reserve on this app, but not Blue Box Cafe in nyc. This is the most difficult table to reserve in New York City. I could see if people had just one day to make a reservation before all the reservations are booked up, but not literally 8 seconds. That’s just blasphemy! They should bring back the lines for that restaurant so that others will have a chance to experience eating there. Not just for the fast fingers on this app. Totally not fair.

by Adellax.

I’m sure they’re working hard on it, but Resy is super exasperating. Super buggy and slow which is fine for some apps but not if your main purpose is to facilitate hard to get reservations. I’m sure the notify concept is great for restaurants but it’s such a horrible experience for potential bookers. Constantly getting dinged and then opening up the buggy and slow app just to be notified that you missed out. Ends up making my booking experience at favorite restaurants full of unnecessary friction.

Also the home page of Resy just doesn’t make sense from a user experience, why is it so hard to simply get to the restaurant I want to book?

Online experience is much better. Keep working at it, please.

by JDATL

this app will get you your reservation, but it begins with assumptions that have to be undone before you can make the reservation you really want. It assumes that you’re looking for a nearby location, that you’re looking for the next mealtime (or at least for today), that you are a party of two. And navigating to the screens where you can correct these assumptions is not obvious. The words “captions,” even "devious,” come to mind. In my experience with this app’s major competitor, there is an option to search for the restaurant I want and fill in the details of my reservation. A location-based app can be nice, especially in an unfamiliar city looking for a meal on the go, but it should not be the only option.

by PH_nyc

Resy could be a lot more intuitive and it is quite slow. It’s slow to process each request : the day, time, number of people, etc..instead of letting you just select all the details at once and then beginning the search - in the end this makes it very cumbersome compared to Open Table. A redeeming quality is the wait list/notify option which allows you to get a table if there are cancellations.

by MegamiMoon

I don’t even look at OpenTable anymore. I like the small selection of high quality restaurants available on this app. I’ve really enjoyed using it for the past several months.

A few things that could use improvement: The contrast is too low when a yellow background is used to indicate a specific type of seating in a restaurant. It would be nice to be able to sort and filter by price point and/or ratings. And I’d like the option to save restaurants that look interesting, but I’m not sure if I want to reserve at yet. It would make things convenient for me to have a short list of restaurants I’d like to try.