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I’ve used the app for years and never had a problem. This past week I made reservations at a restaurant in Asbury Park, NJ for Saturday night while a friend was in town. When we got there, there was a private party. I showed the restaurant my reservation but they didn’t know how it happened. A few minutes later I saw a missed call from a restaurant with the same name in Cambridge, MA. It was at this point I realized the reservation was made at the wrong restaurant. All the texts I received just had the name, no location so I never new. At this point it was too late to cancel my reservation at the wrong restaurant several hundred miles away and I was charged $75!!! So not only did we not get the dining experience I was expected, I was charged a huge fee for not showing up to a restaurant I didn’t know I had a reservation for. I’ve noticed the location functionality has been acting buggy the last few weeks, I recommend you call any restaurant you want to make a reservation with and NOT use this app. $75 is a lot of money to be charged for a meal I didn’t eat.

This is NOT the high quality app their pictures and advertisements suggest. Avoid unless you want to risk your credibility being questioned and enjoy working with companies that do not hold themselves to any standard. I used Resy for the 5th time for a big celebration for my best friend because of their access to a specific restaurant. I made the reservation a month in advance to ensure the celebration would be without a hitch. However, when we showed up to the restaurant it was closed and the restaurant was not accepting voicemails. I then emailed Resy in distress thinking they would be able to help, but not only were they unable to help but they were extremely dismissive of the issue (even after numerous emails were sent trying to determine what happened). Finding a high quality restaurant for a celebration on a Thursday night in NYC in the summer is hard enough, let alone a last minute backup option?! I will be using OpenTable or calling restaurants directly going forward given this company’s negligible standards of doing business. I would advise you to do the same.

I can’t really recall a time where a company makes an app and it’s completely unusable unless you’re in NYC. I try to add a Home or Work location, doesn’t let me. I try to search near me, nothing happens. I manually type in and search for the restaurant, it takes me to an About Me screen for the restaurant with no ability to check for reservations. I’m simply looking for an experience that’s like the web or mWeb experience. Search a city or for a specific restaurant, what are the next open reservations, give me a calendar in case I want to look further out than the next 7 days. Please focus on doing one thing well first(finding + booking reservations) then move on new features. I don’t find restaurants by searching resy I find them by social and Google first then move to resy for a reservation.