Contact Resy Support
Company Name: Resy
About: Resy is a mobile app for people who love eating at great restaurants but hate hassling for
reservations.
Headquarters: New York, New York, United States.
Resy Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Resy. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Resy. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Resy
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Read 12 Customer Service Reviews 😭😔💔
I have now spent over one hour of my time to both decipher and log in to your app. It is IMPOSSIBLE. Please provide a TELEPHONE contact so that I may SPEAK to someone who can straighten this out. I will NOT engage in "chat". I am new to your service, but find this experience most user-unfriendly. Let's give it a go. Thank you.
My problem are the same problems that I've been seeing above. I go to make the reservation the app promps me to sign in then says that my email address is already taken. I thought it might be a password issue. I go through the steps to reset my password but the app refuses to complete the action. Please help me resolve this. I can't seem to do myself on the app.
Trying very hard to make a reservation at Michaels in Santa Monica and your site tells me that i have the wrong email address. I do not. It then proceeded to email a code at that address, but it never showed up. I tried my cell phone number and recorded the code 4 different times, but it would not let me continue. I assume there is some type of typo in the email address confusion but when i pushed help`- nothing happened. I am frustrated !
I had a reservation for 12/23 and Due to a storm in NYC my town in Freeport L.I was under water. I was charged 180.00!!! I called and canceled from the restaurant but resy still charged me. Now I had a party of 4. How does this equal to 180.00???
I am not able to set my home address or work address in the app. When I open the app, the default area map is New York City. I live in Chicago. How can I change this?
I recieved a booking a confirmation number today. Please cancel the Resy account created in error today while I was trying to figure out how this application works. Thankyou Teresa
I DO NOT want text messages about random restaurants. Please take me off that I’ll-conceived list. Thank-you.
It won’t recognise my email- it says it is invalid. Then it says my phone number is already taken. Yes- with MY account that I have had for years. Please fix this.
Hi there I cannot access my account. I tried to reset my password but it still doesn’t work Can you please help? Thanks Angela
Charged $75 For a Reservation I Didn’t Know I Made
by Shatteredlens
I’ve used the app for years and never had a problem. This past week I made reservations at a restaurant in Asbury Park, NJ for Saturday night while a friend was in town. When we got there, there was a private party. I showed the restaurant my reservation but they didn’t know how it happened.
A few minutes later I saw a missed call from a restaurant with the same name in Cambridge, MA. It was at this point I realized the reservation was made at the wrong restaurant. All the texts I received just had the name, no location so I never new. At this point it was too late to cancel my reservation at the wrong restaurant several hundred miles away and I was charged $75!!! So not only did we not get the dining experience I was expected, I was charged a huge fee for not showing up to a restaurant I didn’t know I had a reservation for.
I’ve noticed the location functionality has been acting buggy the last few weeks, I recommend you call any restaurant you want to make a reservation with and NOT use this app. $75 is a lot of money to be charged for a meal I didn’t eat.
Avoid!!
by Corpchallenge
This is NOT the high quality app their pictures and advertisements suggest. Avoid unless you want to risk your credibility being questioned and enjoy working with companies that do not hold themselves to any standard.
I used Resy for the 5th time for a big celebration for my best friend because of their access to a specific restaurant. I made the reservation a month in advance to ensure the celebration would be without a hitch. However, when we showed up to the restaurant it was closed and the restaurant was not accepting voicemails. I then emailed Resy in distress thinking they would be able to help, but not only were they unable to help but they were extremely dismissive of the issue (even after numerous emails were sent trying to determine what happened). Finding a high quality restaurant for a celebration on a Thursday night in NYC in the summer is hard enough, let alone a last minute backup option?!
I will be using OpenTable or calling restaurants directly going forward given this company’s negligible standards of doing business. I would advise you to do the same.
I don’t get it
by Plzijustwanttoleaveareview
I can’t really recall a time where a company makes an app and it’s completely unusable unless you’re in NYC. I try to add a Home or Work location, doesn’t let me. I try to search near me, nothing happens. I manually type in and search for the restaurant, it takes me to an About Me screen for the restaurant with no ability to check for reservations. I’m simply looking for an experience that’s like the web or mWeb experience. Search a city or for a specific restaurant, what are the next open reservations, give me a calendar in case I want to look further out than the next 7 days. Please focus on doing one thing well first(finding + booking reservations) then move on new features. I don’t find restaurants by searching resy I find them by social and Google first then move to resy for a reservation.
Have a Problem with Resy? Report Issue
Why should I report an Issue with Resy?
- Pulling issues faced by users like you is a good way to draw attention of Resy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Resy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Resy.
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