Rachio Reviews

Rachio Reviews

Published by on 2021-06-23

The Rachio Smart Sprinkler Controller changes the way you water. It makes
running your sprinklers easy and convenient while saving you water and money.
Rachio automatically creates a watering schedule that lowers your water bill and
ensures the beautiful yard you want, while the mobile a...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Rachio Reviews


  • By

    Great app and device

    My experience with the app and Rachio 3 has been pretty much flawless. A few glitches but nothing a restart of the app didn’t resolve. I think some issues people are having is internet connectivity. If you have mediocre WiFi in your home it’s probably pretty bad in your garage if the Rachio is located there. I have a access point in my garage and the Rachio shows strong connectivity in the client list. Maybe that’s why it always works. I would totally give it 5 stars if it had a RJ45 jack on the back to possibly run it PoE (power over ethernet) over a CAT 6. This would give it rock solid connectivity and may resolve a lot of people’s issues. Sometimes when I pull my truck in the garage a certain way it will reduce the signal to 60% (metal barrier). With a hard wired connection none of these changes in everyday life would effect the connectivity and cause people to post un researched problems and immediately blame the device. Oh, and on a previous post on how the Rachio got his WiFi password. This is a HomeKit device, that’s why you bought it right? You said you had a iPhone so you are prob a iOS and AppleTV guy. HomeKit passed on the credentials and set up protocols. You can disable this.





  • By

    3rd clock in 10 years

    This is the third auto sprinkler clock I have tried in the past 10 years because of incredibly disappointing results and other reasons. Compared to the other two which are not relevant because of technological advances and budget this Rachio is a dream come true! Even though their information on how much water my lawn should receive is based on their opinion of a proper watering schedule based on the weather is very much different than that of the water conservatory group which I belong to. I have watered according to local landscaping recommended schedule and my grass is the best it’s ever been in the 17 years that I’ve owned this home. The app is easy and I always know what’s going on and I can stop cycles at anytime I want, I can run manual schedules I can completely control the experience I have a super powerful Wi-Fi so it always stays connected and has not failed in three months so far. The reason I chose this brand was because if it’s in Costco, then it has usually passed a lot of consumer-protecting research and tests. I will totally back the opinion of Costco that you get your $$ worth on this system. Love my lawn!


  • By

    One flaw in otherwise impressive app

    Their “flex daily” schedule is their smartest and most dynamic scheduling option, but it was one glaring flaw. If you tell it to be done by sunrise (the default/recommended choice), when it determines what time to START watering, so that it will be done by sunrise, it completely neglects to check the schedule it intelligently creates, and instead assumes all zones will be watering for their maximum normal duration. For somebody like me with 10 zones, that means even though it’s only planning on watering for 4 hours, it decides it needs to start watering at 8pm. Irrigation 101 dictates you should not start watering early in the evening, because by letting the soil and plant surface sit damp and dark all night unnecessarily, you’re going to promote disease. This is clearly a bug in rachio’s algorithm... hopefully one they fix soon, as I already struggle with preventing brown spot in my zoysia and that was before I replaced my old school controller with this “smart” one. Otherwise, even though I just set my system up yesterday, I’m very impressed by the controller, app and potential!


  • By

    Grass is brown, plantings dying, no Rachio response

    System is so “smart” that it deprives you of control and easy adjustment. If you aren’t a farmer, the advanced settings on the app require an advanced understanding of soil composition / water retention that is not explained and is utterly impossible to understand. Meantime, it is watering lightly (<30m/zone, every 4-5 days), contrary to everything my local cooperative extension has taught me about deep watering to have grass roots grow deep ... and this in mid-August on eastern Long Island. Guess what? Grass is brown, plantings, dying for weeks, are now dead. I’ve implored Rachio for assistance, got a robo-reply saying I’d hear from them in 3-5 days. Now more than a week later: Nothing. Now I’m just using a hose-end sprinkler (love it!) and setting the irrigation to go on manually every day or two for at least an hour/zone. Hoping at least that I get my lawn back through artificial resuscitation. The hydrangeas and Rosa rugosa look like lost causes. Hey, thanks Rachio. (And Rachio, don’t send me to your freaking website to spend half a day trying to find solutions in your community. Either give me a manual with detailed instructions, or give me a freakin human being to walk me thru set-up. Otherwise, just send me back my old irrigation controller!!!)


  • By

    Not that intelligent

    Device works fine. Best feature is being able to operate system remotely or when trying to repair sprinklers. So nice to not have to go to controller each time. As far as intelligent not that great. There still needs to be some human intelligence when properly watering a yard if you want your yard to look decent. For example today it skipped watering due to high wind. The closest weather station is probably 10 miles away and they do tend to get higher winds There is very little wind at my home but it’s going to be 90 plus today. So what’s the plan? Wait two more days. Not good, not intelligent. The app itself is ok but not very intuitive. Typical you can access useless stuff but not the thing you are looking for. Also rate this down because does not help save water and water districts should not be subsidizing. Only saves water if you want a dead lawn. So great as a controller but not intelligent and not a water saver.


  • By

    Controller works acceptably; app has major issues

    The app has an annoying habit of going to a completely blank screen (on iPad Pro using iOS 12.4) at least once a day whenever I switch from a screen (for example, changing a watering duration in a given zone) back to another screen (like ‘home’). There is only a white screen with a smallblack line across the bottom center of the screen. Nothing works to get the app to respond except to delete the app and load it anew from the App Store, which gets old very quickly. Additionally, its ability to postpone scheduled waterings based on upcoming weather forecasts of rain is too dependent (100%) on a weather service, which historically is nowhere near that perfect; while it is relatively easy to override such a “rain skip” of a scheduled watering by clicking on a “run” button, that has become the antithesis of automated watering for me in five months of usage in the DFW Metroplex. It is actually proving to be easier and more efficient to turn OFF all of the apps vaunted watering aids and do a manual shut-off when experience shows heavy rain, saturated ground or high winds


  • By

    Superb

    I can’t describe what a monumental effort and change the app went through over this winter! It really went from crap to wow. From a below average app to an intelligent informative UI and overall functional. Hat’s off to your dev team. I’m truly impressed. I see that now you give a notification for flex daily why a weather skip didn’t happen; love it! I’m a lawn lover and this app makes me do it so seamlessly. I didn’t give 5 stars because I don’t want you to think there isn’t room for improvement :) I think a more concise graph report that shows yearly use like a combo graph where I can show galons of usage as well as weather implication on that; compare year to year or same Month last year. Reminders to potentially fertilize my lawn as well as aerate it that can be baked within the app. This app has a lot of potential but you’ve done an amazing job! Kudos. I do feel bummed out though that I bought the 2nd gen rachio right before the 3rd gen came out





  • By

    Good but a couple flaws

    I recently purchased and installed the Rachio controller and app. Easy set up overall. UI is fairly straight forward. Two issues: First, I set a schedule to water Tuesdays and Thursdays. The app only displays the Tuesday. I then tried changing and saving in hopes the app would update the schedule. So I changed the schedule to Tuesdays and Fridays. Now only Fridays are scheduled. My work around was to create two schedules, one for Tuesday and one for Friday. Sort of silly. Second: is the watering durations chosen by the app. If I left my water running for 3:40 minutes, as the program automatically suggested, I’d be living in a swamp! I’m not sure if I chose something wrong in the settings but this is an extremely long duration to be watering. I’ve scaled back the times for a more meaningful and sensible time frame. The total run time is now about 1:20.


  • By

    Works like it should - The Best

    Very easy to install, setup, and connect up. I don't know what the past versions were like, but this one does an awesome job making the system do what it should. I'm very impressed by the weather connection. After installing, we had some rains. It held off from watering to the next day. Very easy to organize the schedule and spontaneous water as needed. The wifi connection couldn't have been easier. Scheduling can be simple, create it and forget about it, or highly detailed in which you can micromanage every zone of your yard on a daily basis. Extremely versitile. The support for this is tremendous. As I look at the reviews, whether good or bad, there seems to be always someone from Rachio giving supportive feedback. They have a comprehensive list of articles that help the user get the most of of their products. The only thing that I have found is that since they removed the "Scheduling" from the bottom menu and placed in the "Calendar" section. They needed to update that in there online info as well. Someone else had mentioned this in a post as well, if Apple were to design a wireless sprinkler timer, this would be it. Quality packaging and product design.


  • By

    No Gen 2 Homkit

    In the beginning the manufactur website state HomeKit would be support on Gen 2. That was later removed. When Gen 2 owners asked about HomeKit support they where told it doesn’t support HomeKit at this time and was told to look at Apples WWDC 2017 Keynote where Rachio was listed as a HomeKit partner, leading you to believe it was still coming to the Gen 2. Now Rachio claims they never said Gen 2 would have HomeKit support. Lead you on, then let you down. I have been chatting with Rachio over this and they have no plans to make this right for Gen 2 owners. Chamberlain made the same mistake with its garage door opener but gave everyone a free HomeKit hub to make up for it. Nest also made the HomeKit mistake years ago and never made it right. I no longer have nest products in my home. Reply to developer. Yes you did state HomeKit would be on Gen 2 but now that you can’t do it, you are lying about it. That’s very sad way to do Business. What is also sad is that my $20 plug in has enough memory to run HomeKit, but my $250 sprinkler box that you claim has a MFi chip for Homekit and would support HomeKit doesn’t has the memory to support HomeKit. How cheap did you make these boxes? Looks like someone tried to save a couple of pennies and screw up really bad so you made a Gen 3 thinking you can go back on what was said and no one would notice. While I’m stuck with this Gen 2 for now, Rachio has lost me as a future customer along with many others I’m sure.


  • By

    Quick start random messages

    I am getting random quick start messages....saying it a quick start has started when I didn’t activate one but nothing is really running. I have run quick start and after it is done I get a message saying quick start was manually stopped when it was not. These random messages don’t match up to any action and it’s really annoying. Even the rain sensor/freeze sensor notification are dumb....it does not tell you that the rain sensor is activated or deactivated like the before. The message was very clear with what was going on....now it does not. I am hoping they fix some of these issues in future updates. Will bump up to 3 stars. App has a long way to go. Recent updates have helped with my issues. Still some bugs and has a lot of design improvements that are needed.


  • By

    Absolutely Love It!!!

    What a time saver! I love everything about this device and app. It works flawlessly and keeps my garden in ship shape. I have only two suggestions; I would like to be able to time the water flow in seconds. I have a vegetable garden and when I first seed it I need the water to just mist it for around 15 seconds hourly. 1 minute is too much. My other suggestion is that I’d love to be able to arrange the calendar list to my liking. As it is it keeps the list in the order that they’re programmed. To be able to move them around would make keeping track of the schedule much easier. Anyway, my trees and flowers thank you for doing such a great job. This device is one of the best purchases I’ve ever made!


  • By

    Great ease of use, mediocre ease of use

    I’ve used the old-fashioned Rainbird-type controllers for years. These are super-hard to use. So I was thrilled to buy a controller that used the iPhone. By that standard, the Rachio app is great. As iPhone apps go, it has always frustrated me. Here’s an example. The other day I noticed that one of my sprinkler risers had broken and water was shooting in the air. For the life of me I couldn’t figure out how to stop it. I don’t have to use the app very often. When I do use it I find myself having to think hard about how to do what I want to do. To me the app is not intuitive. The recent changes didn’t help as far as I’m concerned.


  • By

    It used to be a nice app....

    When I originally got the Rachio controller and the App it was fantastic. Several month ago Rachio decided to update the entire app to a new version. Apparently because the “community” has ask for it. After that, I ran zone 1 and 2 and 3 ran as well. Rachio support staff told me because my valves are maybe dirty. So, I cleaned them and of course it didn’t fix it. Now, I know that the firmware on my controller with the new app caused the issue. Not only did I waste my time but it just proofs how rubbish the app update was. If it ain’t broken, don’t fix it. So, I was told by the Rachio tech support to update force my firmware because I have the old version and it was reported to have my issues. However, that update didn’t work and online it says the firmware update is done automatically. That is NOT the case. Now I am waiting for another email or call from Rachio to fix the issue.


  • By

    Just in time watering!

    Rachio’s Flex Daily schedules are amazing! Using zone details and local weather data, Rachio monitors the water level in each zone of my lawn to automate my watering. Using a gas tank analogy, it knows if the zone’s water level is empty or full and refills it exactly at a half tank automagically on a zone by zone basis. Some zone water more frequently than others to meet the needs of the plants. There’s not uncommon for the system to skip watering for a week or two at a time, allowing my lawn to use every drop Mother Nature sends my way. The app also gives me control of my sprinklers at my fingertips when I need to fix a head or just want to spray the dog in the back yard! Great product. Highly recommend!



A better way to Contact apps


You can now contact Rachio customer service directly
via Email using our new site - AppContacter.com

Contact Rachio directly


Is Rachio Safe?

Yes. Rachio is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 48,219 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Rachio Is 20.3/100.


Is Rachio Legit?

Yes. Rachio is legit, but not 100% legit to us. This conclusion was arrived at by running over 48,219 Rachio User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Rachio Is 20.3/100.


Is Rachio not working?

Rachio works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Rachio? Report Issue

Leave a comment:



Why should I report an Issue with Rachio?

  1. Pulling issues faced by users like you is a good way to draw attention of Rachio to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Rachio customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Rachio.


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