UP Faith & Family Status
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15 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
Just had the spinning wheel and nothing comes up
Video not running smoothly. Keeps hesitating/lagging and sometimes stops completely and starts over
Blue Skies videos don't play properly, they pause, voice and video aren't synced
Subscribed, paid, set up on laptop & smart tv, will not stream anything and lock icon is on Heartland
Won’t play.
Unable to load content on season 19 of heartland on my tv will not play on my i pad either.
Unable to load content for season 19 of Heartland
Shows never load
Hesitates during film
Suddenly isn’t loading on my Samsung Smart TV
📋 31 Reported Issues:
Movies showing code 5
Problem loading content
click on a show to watch and it is not that show????
Was watching a movie and now it won't play any movie
Was watching a movie and now it won't play any movie
when I try watch all I get is black screen
Having streaming issues . Movie stops says to contact support system
We have been watching the wishing well. It has stopped for buffering over 20 times. Are you having server problems?
My up with faith and family work great with iPad and iPhone but keeps lagging or buffering every few minutes on my Samsung smart tv's?
This app flicks slightly while watch the movie on the app.
Trying to watch season 16 of heartland and it keeps buffering
I can't get the shows or movies to play. I push play and it bounces back to the option to play instead of allowing me to watch the show or movie
My app is freezing up. It kicks me out of the app. I’ve paid for monthly subscription and it’s not worth it if it keeps doing this
My app want pull up I think my wife accidentally logged out of it now it want pull up at all
The search feature is not available on the Samsung tv app. When I open the app the screen is full of movie selections and nothing I do brings up a search feature
Just started my free trial a few days ago to see if it's worth the money. Movie was glitching yesterday and now can't even get it to play. When I select it it bumps me completely out of the app. Not a good start when you want me to pay for something.
I cannot watch it streamed on my TV. It continually stops and goes.
I keep getting this message, "this content can not be shown in your country"
How do I cancel. It should be my problem to fix the issues with the service.
Cannot get Heartland season 15. Other issues freezes, no sound, picture pixalets.
Having a problem connecting to my TV keeps saying try again error code 402 Dash 013
I can get heartland season 15on my iphone but not on my Sony tv. It’s locked on the tv
We like to watch heartland and we can only hear it but can’t see any visual. Help
I can't watch season 14 of heartland, I can see and hear it in the background but keeps saying we were unable to load this content, please try again
Can’t get season 15 on heartland
I am having a problem watching episode 7 and 8 of Heartland. I have been able to watch other episodes of this season without any issues.
I gifted my elderly in laws up faith and family . And they couldn’t get heartland to load last night. Richard Tarte
How come I can’t get any more Heartland after season 15 number 4? I don’t see anymore I can watch after 4! There should be a lot more. Please advise
Cannot log in…stating incorrect password
I have requested 3 times to have my subscription canceled and I keep seeing it come up on my visa, please honor my request Carlene Miles
In October or November I looked up a movie that said I could watch it through Up, Faith, and Family. I don’t think we even watched a movie on it. Somehow it automatically connected to my sons prime membership (it was through this tv) and unbeknownst to us been charging him a monthly fee every since. We have not watched any movies on it because we didn’t know it had “subscribed” us. We would have canceled it if we would have known. We want a reimbursement for the money that has been taken from his account for these last 5 months. Please respond through my email address with a phone number I can contact your company with so we can work this out. Thank you
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‼️ Outages Happening Right Now
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Apr 26, 2026, 11:43 PMa iOS user from Sebastian, United States reported problems with UP Faith & Family : Not working
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Apr 10, 2026, 10:38 PM
a Windows user from Alvarado, United States reported problems with UP Faith & Family : Photo/Video
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Apr 01, 2026, 03:15 AM
a Windows user from Morehead City, United States reported problems with UP Faith & Family : Not working
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Feb 06, 2026, 06:05 AM
a iOS user from Port Charlotte, United States reported problems with UP Faith & Family : Audio
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Feb 05, 2026, 06:37 AM
a iOS user from Port Charlotte, United States reported problems with UP Faith & Family : Audio
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Feb 05, 2026, 01:44 AM
a iOS user from Livonia, United States reported problems with UP Faith & Family : Not working
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Jan 19, 2026, 03:11 PM
a iOS user from Eastman, United States reported problems with UP Faith & Family : Account
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Dec 14, 2025, 04:15 AM
a iOS user from Roseburg, United States reported problems with UP Faith & Family : Not working
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Nov 08, 2025, 09:17 PM
a iOS user from Birch Run, United States reported problems with UP Faith & Family : Not working
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Oct 08, 2025, 05:32 PM
a iOS user from Alabaster, United States reported problems with UP Faith & Family : Not working
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