JLC Family app not working? crashes or has problems?

JLC Family Status

Last Updated on 2021-12-05 by Laurent Correia

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Common JLC Family Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JLC Family app on iOS and Android devices. Solve all JLC Family app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JLC Family iPhone Issues and Solutions

JLC Family iOS app crashes, not working, errors
JLC Family iOS app network issues
JLC Family on iOS has black/white screen

JLC Family Android App Issues and Solutions

JLC Family has errors/crashing/not working
JLC Family server network connectivity issues
JLC Family has black screen

JLC Family iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JLC Family app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JLC Family app crashes or not working on Iphone (iOS):

Close and restart the JLC Family app on iPhone
Update JLC Family app to the Latest Version for iOS
Uninstall and reinstall JLC Family iPhone app
Update your iPhone to the latest iOS version

Fix JLC Family on iPhone unable to connect to server/internet connection issues::

To resolve JLC Family network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JLC Family black/white screen (blank screen) on iPhone:

Follow the JLC Family iOS app troubleshooting guide Here →

JLC Family Android App Issues and Solutions

Fix JLC Family not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JLC Family app issues:

Force Stop the JLC Family App
1. On android, goto "Settings" » click JLC Family app. » click "Force Stop".

Update JLC Family to the latest version on PlayStore

Clear JLC Family App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JLC Family app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JLC Family.

Fix JLC Family unable to contact server/ JLC Family internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JLC Family » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JLC Family » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JLC Family on android.

Solve JLC Family black/white screens issue on Android:

Follow the JLC Family android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Laurent Correia, developers of JLC Family.