Contact UP Faith Family Support

I have an annual membership/subscription for Up Faith and Family. On October23,2024 I watched a Faith and Family movie on my tv. I usually watch on my Macbook air computer but this time I switched to my tv set. Today I noticed you charged me a monthly fee of $5.99 even though I have an annual subscription effective through spring of 2025. Why did you charge me again? I often use my iphone to watch your service and was never overcharged, but when I watched via my tv I was charged $5.99. Please explain to me how I can have this overcharge removed. Thank you for any help you may offer, Daniel Poppe. E-mail: dnspoppe@redacted. PH: 916-801-7994.

Want to cancle send me a phone number for a live customer service

Can't log on nobody it's getting back to me been trying 3 days straight

I was very happy when you released Heartland Season 16. However, Episode 2 has never played when I go to the series. Additionally, last night I was watching episode 5 (the flood victims) and the episode stopped with some 10 or more minutes left and went to episode 6. How can I watch episode 2 and ALL of episode 5?

Every Thursday I to put a different code in and heartland season 16 the picture skip around Heartland need to go back to up tv or Netflix I watch season 15 of Heartland on Netflix I did have one problem

I am soooooo disappointed that my favorite show is gradually becoming “woke”—-just started new season of Heartland and see that it is promoting a gay agenda now—-I was already disappointed with Mitch sneaking out the bedroom window—-u can’t watch anything these days—-now I read in these comments that Hudson and Rex is promoting the transgender lifestyle—-I am going to have to can cancel if u do not change your trajectory (if I can find out how according to how much difficulty people in here r having doing it)—-I even heard a curse word—-it’s called up FAITH and FAMILY

I need to cancel my subscription. I am not watching TV that much any more. Please let me know how to cancel so I will not be charged e:every month for a service u am not using. Thank you

WORST APP EVER AND LAZIEST CUSTOMER SERVICE Can never get a live person to talk to. When you start a chat with them its all automated and to get a real person of course they want to scam you out of more money. What a joke they are. Can't even find a good review about this piece of crap channel

I want to change my credit card on my account. I do not know my password and when I tried to get new one, I never received an email. Please advise

I HAD A E-MAIL ADDRESS WHEN I FIRST SIGHNED UP FAMILY AND FAITH AND I GET A NEW TV AND I CAN'T FIND NOW . AND I WANT TO CANCEL MT ACCOUNT WITH IT . I CAN;T GET AHOLD OF ANYONE ABOUTH MY PROBLEMS SI I DON'T WANT IT ANY LONGER .

Terrible customer service. Impossible to get anything corrected.

This app is a fraude I pay my trial and I can’t watch nothing here I am redy to cancel this is faked

I would like to cancel my trial this subscription is not for me I’m seem to have trouble trying to cancel before my trial is over can you please direct me on how to cancel as soon as possible

We love having a service that offers Faith and family movies! Now, please explain to me why you have an episode of Hudson and Rex where it depicts as normal a girl transitioning to a guy. You should think twice about putting crap like that on! THAT IS NOT FAMILY FRIENDLY!!!!!

I have tried to cancel my subscription serval times and it keeps getting billed to my card. Stop the subscription now.

Would like to cancel subscription. Please explain how to do that. Would like a phone number to call.

Can not log in.why can I.not get help?

I have been trying to cancel upfaith and family for some time. When i go and try, there is no easy way to cancel. I no longer have the app, and am still being charged. I was being charged twice. By Google, and by upfaith. I have been trying to find a contact number, but can never seem to find one. I'm a little frustrated, that I'm being charged and am no longer using the app. I would like to be refunded. But how? What is the contact number? I would like to talk to a live person.

I would like to Cancel My Faith & Family Subscription! I have tried on my computer and had No Luck! Please is there a phone Number that I can reach a person to talk to take this charge off and Cancel. Once again I need help to Cancel my subscription. Please send a contact phone number to my e-mail. Thank you

Up need to fix there on demand on there movie channel

I canceled this subscription a long time ago and you charged me again last year and I had to get my money back and it was charged again today, another year later. I’m going to the bank tomorrow to dispute but it’s terrible that a business that advertises as “Christian” has such terrible service that you have to cancel it and then two years in a row after the cancellation, you continue to attempt to steal money. You have no contact number to be reached and you are as far from a reputable and Christian business as you could possibly be. Completely disgusting!!

How can I put the app on my tv so I can watch it. If I can’t I want to cancel it

I am trying to update my information but cannot get anyone to answer my calls, so I cannot pay for another season. I really enjoyed watching it.

I love the channel up TV faith and family. Good clean movies unlike woke Hallmark I want a channel I feel safe for my kids to watch and up TV is it. Thank you and for goodness sake do not let the woke crowd destroy your network like they have done to so many. God Bless.

Its not working I payed for it for a year

I tried to cancel my subscription, but not sure if it went through. I did not get an email saying it canceled, and I need to be sure it canceled.. Also how do I get my card information off of there? Thank you!

I’ve been disgusted with UpFaithandFamily ever since I first subscribed a year ago. First irritation was on Bringing Up Bates, after I paid $53.99 for a year I found out they didn’t have season 9….but they kept saying they had 8 seasons! Well, I’ve seen them all!! I had to wait 8 months to see season 9. I (later figured out it was because they gave an exclusive to Xfinity.) So I promptly unsubscribed so I wouldn’t be charged for another year. Well today I just got charged $53.99 again and I can’t find a phone number to call them! This is extremely bad accounting management! Tomorrow I am calling my bank to dispute the charge….and to the people managing the accounting for this channel GET YOUR SHIT TOGETHER!!! And at least provide a phone number for customers to call. Hiding behind email and messaging doesn’t cut it! This channel is not worth the trouble, I don’t care what they have in their programming!!

I am frustrated and mad all at the same time with you guys, I had subscribed to up faith and family through amazon prime. THEN I had to subscribe through you. I am getting 2 charges, One from Amazon $4.99 and the other through you at $5.99. I am not going to pay 2 charges. I would like someone from UP FAITH AND FAMILY. You have my email address.

we have signed up for the 14 day free trial on Feb 6 2922. AS of today Feb 9th I have not been able to find an app for our visio tv. I do not wish to be in a position where I have to watch it on my pc monitor. Please respond to my request or I will have no other choice then to cancel my sign up. I don't have a problem with Netflix and I hope I don't have a problem with up tv faith & family. Charlene Martin

i try to purchase up faith &family on my phone and try to watch it on my route tv and it asked for my card number aging and now i have two accounts i only need one can you please one of the 5.99 bake to my credit card i would like to keep one of the accounts open pleas thank you Tabitha conner 276 229 1725 or Tabithaconner07@redacted pleas let me know a response to the issue ?

Plesae bring back bringing up bates best show on up

I need to know when my plan expires. And also, many times my sound quality is poor.

I want to cancel my subscription and can’t find an web site to cancel

Re: The Chosen ( The Life of Christ from The Disciples point of view) We Thoroughly enjoyed season one, but we can’t find season two—Please Help our phone 606-375-2540

Please please cancel my subscription!!!! I do not watch it. It's terrible!! Please cancel me!! I'm gona change my account so it will not be taken out anymore!! If you take one more payment it'll be your last!

Signed up for your app on one television went to watch it on the other television works just fine went to my banking app and you guys have charged me a dollar twice. So does that mean you're going to charge me for the app twice I don't think so so you need to figure out what's going on and get back with me because if that's the case I will cancel the entire app all together. So please get back with me and let me know immediately

I’ve been trying to cancel but can’t get it to do it. Can you please cancel it for me

I should have read the reviews before I signed up. I've gotten no help to watch on my TV. Y'all need a live human beings to provide customer service. Common complaints listed us nobody to talk to.

Can't get Heartland session 14 what is going on with this? Now the app has disappeared from my apps. Please advise ready to cancel if not fixed.

I noticed my card was charged twice for my subscription to up family and faith, $53.99 each time. The cell phone attached to my account is 317-402-3399

Have subscribed to up faith & family now tv screen has (we are unable to load this content try again). Hove tried several times with no luck!

I have a subscription with up faith & family! We bought new tv! I have been paying for up and it don’t know how to hook back up! I started a free trial this morning to get hooked back up with Amazon! The first one for 6.39 needs to be cancelled!

I'm having sound issues some series won't play the sound/Audio. I'm using a brand new Roku to stream with. The movies play fine with Audio, but certain things won't.

Signed up to watch Heartland ,Season 14 . According to Google there are 10 episodes. Only 5 episodes are available on UpFaith & Family . How do I access the other 5 episodes ? Please respond. So many of the comments about your customer service are very negative about your responsiveness. Is there a phone number I could call to talk to a live person. Also I think I signed up twice ; once on my iPhone & once on my Amazon Prime . I’ve been watching on my Amazon Prime account. I don’t need both & don’t want to be charged for both .

i like your movies,but they stop in the middle every time and have to be reloaded

I haven't gotten the last episode of Heartland. That was the main reason I subscibed. If it is not showing up on the season 14 line up I might as well cancel my subscription.

ask you all month cancel my account and you did not do it you took out this month instead. please cancel my account. Geraldine Barrett

For some reason it keeps buffering not able watch anything. I'm streaming on Xbox one