Sendwave - Send Money Reviews

I don’t know where these negative reviews are coming from; I have had the opposite experience with Wave. I’ve used it for over a year almost daily sending money to both Kenya and Uganda from the USA. I’ve never had a problem and the Customer Service is Awesome. The company is limited in the countries they serve, but for me, it works! People complaining that we provide personal and financial information need to realize that this money transfer system is highly regulated. Like a bank they are accountable and with money laundering, fraud and terrorism in these African countries, we can’t be too careful and neither can they. I want a company that handles my money to be thorough and abiding by all international and federal guidelines. I feel like WAVE is my Partner in helping me do the things I want to do in the lives of my loved ones in East Africa. I’ve saved hundreds if not thousands of dollars. You can keep Western Union or Money Gram. Their fees are outrageous! Sometimes I wonder if some of the negative comments are being posted by competitors.

I transfer money to Kenya and Nigeria with little to no problems. There are a few delays with the transfers sometimes but the money definitely gets to my friends. Now my huge problem is that I have family and friends in Ghana that I can not send money to. When I plug in all their information and hit “next” to send the money, instead of it asking me to verify my password, I get an error message that reads something along the lines that Ghana isn’t officially a country that Wave transfers to and that it was some sort of BETA Testing version. Can you clear that up and help me understand because when I finally found Wave the main reason I downloaded it was because of an advertisement I saw about sending money to Ghana without fees. Please let me know if that isn’t a valid error message and how to resolve it or if it truly was apart of the BETA version of Sendwave , then when will we eventually be able to transfer funds to ppl Ghana? Also I believe places like Egypt, Morocco, South Africa, and Cameroon should be added 🤗 Hope we can see an expansion with the country selections very soon.

I’ve been with Wave for a long time and they are by far better than any app of it’s kind. I rely on Wave to help and and send money to love ones in Africa, particularly to Ghana. When it comes to sending money to Ghana, no one in my opinion is better or even comes close. I have tried others before but in the end they have shown they are not the best. Trust me, I know from experience, Wave is the best for sending money to countries especially in west Africa. No one is better. I never have any problems and if I need help with something they are always open and there 24 hours a day. There is always someone to speak to that can help. If it was possible, I would give Wave more than a 5-Star rating. I depend on Wave for my love ones in Ghana and would not be able to help them if not for Wave. Thank you Wave for being there for me so I can be there for my love ones in Ghana! I give you 2 thumbs up! 😊👍👍

Ok, I’ve had Sendwave for almost two years. I’ve had no major issues with it so far - that is, until I traveled to Ghana and was using it here. After a few transactions, I was told to contact customer service. They apparently wanted to verify that it was me making the transactions. I sent an email which bounced back. Eventually I called - two separate times. The second time, I was on hold for about half an hour. I told them on both occasions that I would be in the country until February. I’m still getting those messages every three transactions or so asking me to call. It has been really frustrating! There has to be another way to verify that it’s me! Ugh! this app, please fix this!
I agree with another reviewer who said an option for labeling each transaction would be very helpful. Could you please add that feature?
And add another way to verify that the account owner is using Sendwave ? I understand it’s for the sake of security, but goodness me, this is overkill.

I can’t think of any money transfer service as efficient and convenient as wave. Wave made my life so easy and my family can trust that I will be there for them whenever they need my financial assistance even if it’s 3am in the morning. And better still, they do not have to deal with the long cues, and cashiers having bad days. The customer service is exceptional, keeping me posted about the status of my transactions and following through till the funds are successfully transferred. IT DOESN’T GET ANY BETTER THAN THIS!!!
My only recommendation is to extend the service to other countries especially African countries where people have a strong family ties and are often financially obligated to assist other family members or extended relatives. I have a couple of friends who would love to use wave but do not have the services in their respective countries.

Wave have been doing well,but y’all needs an update on account recovery and information,was trying to login and the verification was to enter my CVV for the last card I had on the account,I haven’t used wave in a month and I lost the card and there’s no means of reaching wave to talk to anyone about it, how is there an app without customer communication option or help option right from the sign in page,y’all needs to upgrade and do better,now I can’t login to my account and I had to come put a review to get answers to an issue on Sendwave 🙄

When it comes to sending money abroad (I send from USA to Kenya) wave is as simple, convenient, and quick as it comes. It does its core function very well. However, when it comes to reports and record-keeping, I find it to be unacceptably below average. You will get a list of all transactions ever made... and that’s it. That’s where it stops. I would like to be able to tell how much I sent by month, by receipient, etc. In Kenya I used Safaricom’s M-Ledger app and the reports it could generate were incredibly detailed and varied. Even if Wave doesn’t incorporate all this, they should at least make it possible to export the transactions as a .csv file that I can the use in Excel. So until they fix that, I have to write down each transaction on a piece of paper, group by month/recipient, then add them up. I hope they see this and work on it, because it is holding back a fantastic app. It has really made a difference in our lives, but they have the potential to do more

I made 3 separate transactions to the same recipient on separate weeks and the money never got delivered. I decided to follow it up by calling this app to resolve this. Every time I called, they would tell me they will investigate the issue that I should send the bank statement of the recipient. Me wanting to get the issue resolved, ask the recipient for their bank statement, bundle it up with all the confirmation file for those transactions and sent it to this app. It’s been up to 2 months as of this writing and this app can’t give me an answer of what happened with the transactions none issue me a refund.

Talking with their customer service was terrible. Every time I called to get a resolution, I would have to repeat everything all over. It’s like they never kept record of what’s going on or should I say they never investigated it.

This was my fav app when it comes to sending money. I even recommended it to others, but not delivering 3 transactions is enough to stop using their service and recommend something else.

Earlier in March i did a transition but unfortunately it went to the wrong number. I got in touch with the MTN company in Liberia and they help me blocked the number from taking the money and told me that i should reach out to this app and let them know. I did that by sending them an email with the information from the MTN company and sendwaves said they have to reach out to the company them selves. That it will take almost a month for them to get back to me. I said ok I waited 3 weeks no update came from them, I tried calling it got sent to a automatic system. I waited 1 month when I call to get information about it they said the money has already been taking out. That they can’t do anything about. I explain to them and still nothing. So i called my bank and filed a dispute Now send wave want me to pay them back instead….. Now this app block me when i try to call the this app support team the call won’t connect…

I was needing to send money from the US to Nigeria to a friend of mine and he suggested send wave because his brother who is also my friend / old neighbor uses it to send money back home to him. He trusted it and I wanted to make sure I sent his money the most secure way possible. I set up my account and downloaded Sendwave to send him the money. The transfer went through, but I simultaneously received a text saying there was an issue and I needed to call send wave so I did. Well they called me on the other line so I answered and spoke to a man who told me my account would be closed. I asked why? And was told they look at a lot of things. I explained how I knew my friend and his brother, gave names, verified my identity with address and card and still was unable to find out why my account couldn’t “clear”. Horrible system when you upload all of the proper information and verbally confirm and your account is still closed.

I should have paid more attention to the negative reviews. I opened an account, gave them my social security number, driver’s license number, debit card information, and lastly a picture of my driver’s license. Tried to send a small transaction to Ghana (around $10). Someone who I have sent money to before through WesternUnion. Displayed message read that they needed to verify my information and it would take less than an hour, several hours later got phone call in the middle of the night while I was sound asleep followed by text message that they needed to speak to me by phone. Called them back, after a lengthy hold I followed directions where it said I could hang up and they would call me back. Another hour or two passes and I get a text message, not a phone call as mentioned, that they couldn’t open an account for me. No reason was given.

Very suspicious company.

One of wars apps. I have very bad experience with this transaction is my first time I use this apps. I send him money over a week in Bangladesh still my family don’t receive money,! I called customer service they told me is already delivery but they don’t understand they don’t receive money just the show me One number but he’s not work.
I’ll tell customer service please cancel this transaction they told me I have to bring my brothers bank statement and give it to them I don’t know why I have to give them a Bank statement if they don’t know how to solve the problem why doing the business this scamming the people.
Supposed to be there have to contact with the bank why bank give to money I think they don’t know anything about that there’s Deculus. I recommend everyone don’t use the apps.

I have been using this app for months and have been pleased but recently i sent a transfer and it did not go thru. Even though it was pending in my bank account. After my family member went to pick up the transfer and was told it was not completed. I contacted this app support and they informed me that they will need pics of my Passport, this is in addition to all the other personal and bank information i provided when i opened the account. I do like having a no fee service, but the amount of personal information i am giving out, i am not comfortable with. We live in a world of Company Internet Hacking that goes on every day. So i may have to go somewhere else.

I send money to both mobile and bank accounts supported by Sendwave. I use KCB, it deposit money instantly, mobile money transfer is also instant unless MPESA is down in Kenya. Perfect and yes if you don’t like it, stick with your Western Union and Money gram. At least any Kenyan would love this great app! And yes, of course money is a sensitive issue in any developed countries as a result of money laundering etc especially in developing countries and failure to meet the companies requirements to be able to send money means someone is hiding something meaning you shouldn’t even be trying to use Sendwave . The company is 100% genuine for real people.

I m over impressed with Sendwave. I m a New York based Movie practitioner and Send wave has been GOD sent. I had used various means of money transfer back home to support friends & family, and also for projects, but since I found this app through Adeola’s keeping it real program. I have never used any other means. this app is smooth, no delay, secured, no fees, the best rate & their customer support system is the best in any sense. I m Super cool with Sendwave and I keep sharing with my friends & family who have nothing but good experiences from this app. I love this app. Please never drop the standard

Since the pandemic started in March, 2020 and after being locked out at home, I started using Remitly which was providing a fast service but charged a flat fee of $4.99 for every transaction. Then just in October I started using this app and was shocked to see that in last 7 months I could have saved at least $200 just by using fee free this app. Service between these 2 are same. But this app rate is slightly better than Remitly. What else I need. No fee to send money and better rate. I must admit that I fall in love with this app

I had reached out to this app about the concerns I had about Sendwave . After the call they sent me the usual email asking if I had another other concerns and I have my feedback that The answer that they gave was not satisfactory. Seems they were not happy and this is the email I got after my feedback:
“This is Muneerah from this app. Unfortunately after reviewing your account we are unable to allow you to transact using this app. We apologize for whatever inconvenience this may cause, and recommend that you use an alternative service.

If you have a pending transfer on this app that has not yet been delivered, the transfer will not complete, and your money will be refunded to your bank account. Refunds usually process back within 1-3 business days, but in rare cases can take longer.“.
I have no problem using alternative service but I think it’s important for this app to listen to the concerns of their customers. If you need honest feedback and not just PR, booting or bullying someone like the email above does not help you.
Adios!
This email is a service from this app. Delivered by Zendesk

I had a Facebook friend in Mambosa, Kenya Who is a Prophet/Evangelist.
After being friends for a couple of years, he mentioned his congregation had gotten so large, he was having to build a larger church building. I asked if I could donate, thinking I would have to mail him a check. He told me about Wave. I set up an account and everything has worked out with No Problems. The money is transferred in Seconds,,, Not Minutes,,,
Seconds. Amazing,,, Thank You Wave for your Fantastic system of transferring money to Africa so quickly !!! And there’s No Cost,,, Amazing !!!

I used to send money through this app. On this particular day I sent money and I received an email verification saying that the money has been deposited into the recipient account. This wasn’t true because it was never delivered. I called to talk to the the manager to resolve the issue, I was put on hold 50mins without any help rendered to me. Yvonne was the lady that was handling this issue however, she never returned my emails or calls. I had to get my bank involved before I got back my money it took me two weeks with later for this issue to be rectified .I am highly disappointed there is no customer service satisfaction concerning “this app”. Do not waste your time downloading Sendwave take your business else where they are not worth the trouble.

Sendwave is trash. The people behind it need to care more about their customers they service in the United States. It makes no sense that I can’t even send a dollar without it being considered scam or raises question I was only simply trying to make sure Sendwave was legit but I got banned from even sending through Sendwave because I sent a dollar more than one time yea I’m upset because this was easy and my boyfriend in Ghana could use the money for anything now I am forced to use western union or money gram which I never liked using. I don’t recommend Sendwave because the people behind it are not understanding and will put the account under review for stupid stuff. Looks like money gram or western union is the way to go at least they care more about their customers.

I am in agreement with Anna Hogan1944. Ever since Wave expanded their services to Nigeria, I have had excellent, hitch free service from them. The only exception (if it is an exception) is on one or two separate delays in the transfer of funds to the beneficiary’s bank, caused by technical upgrade issues with local banks in Nigeria. Even at that, Wave did text me to advise of the problem and once the issue(s) was/were cleared and funds successfully transferred, Wave notified me as well. Granted, the time difference between here in the USA and Nigeria did not help either particularly, in emergencies where your loved ones needed the money immediately either to pay hospital bill or for funeral expense, as were both in my case recently. The technical issue(s) were absolutely not the fault of Wave. Their customer service is awesome. The best of it all was that this service resulted from personal experiences of Wave founders in how difficult and expensive it is in sending money overseas. As a result, they tried to simplify the experience for you without a fee. And so even if you have any question, you simply send a text and within minutes you receive a response. I have referred several friends to Wave and they are happy with their experience. Others may continue to use Western Union, money gram, Xoom, etc and continue to pay them transfer fees but I am happy with Wave. Great service. Good job. Bravo!
-Wesley

I really want to give them a 5 star but can’t!My bank recently issued be a new debit card with a new number and expiration date. It is a DEBIT CARD without question. For some reason it registers asa CREDIT CARD in the Wave system! The glitch is in their system so they are rejecting my card! I have used Wave for over a year and was completely pleased until now! So customers beware. I have talked to their customer service and they insisted it was a credit card. I know the difference and it is not a credit card! Please WAVE developer, fix the verification system. You may lose customers.

I have sent 4 transactions via Sendwave to Ghana. Three of them went through and the one that didn’t they refunded my money right away. This apps is great but I wish they had told me how much fee the person I am sending the money to would pay so I included it even though it isn’t as much as I would have paid if it were to be western union or money gram. Awesome. I don’t have to go stand in line again and have my money heled buy western union or MoneyGram cos I have sent too much money and then I have to go back in line to collect my money.

I have been using Sendwave about 3 years. I love it because It’s convenience. I send money to my family and relatives to Uganda. They receive the money right away. I am even able to send them $1 if someone asked me to take a boda or bajaj. The end of last year I visit Uganda and tried to send money like I used to in US. Somehow my account was under review. I have contact them and they made sure if I was the one who used Sendwave . They activated for me. I realized they were protecting my account from scam. I will never use the other companies.

I have been sent money before to Africa using western union but tue exchange rate never favored me plus there are fees depending on the amount you send. Until discovered Sendwave wave, it goes straight to receipt’s phone number and they can withdraw it. I never had problems sending money. It has best competitve rates. The only issues i had was a few times transfers delayed but that was because of the network issues from the recepient’s location. Now wave is the only app i use to send money.

this app is amazingly amazing. Everything about Sendwave is just perfect for me & my family. Honestly, I don’t have anything for now that you need to do. Major thing I loved is not too long or complicated documentations either when you are registering as a sender or when you are inputting the info of the receivers. I loved the fast delivery of the funds in Nigeria as well. I personally share the news amongst my friends. It’s second to none for me for now. Please keep up the good work brother.