Taptap Send: Money Transfer Reviews

Published by Taptap Send, Inc. on 2024-10-26

🏷️ About: TapTap Send is a mobile app that allows users to transfer money abroad instantly with great exchange rates. The app is fast, convenient, and secure, with 90% of transfers completing in under 5 minutes. TapTap Send offers mobile money, cash pick-up, and bank transfer options, and is licensed in the UK, Canada, the US, and the EU for sending money. The app is designed to provide an honest, transparent, and low-cost solution for sending money internationally.

Rating 4.7/5

Safety Score: 30.7/100

Legitimacy Score: 100/100

Overall Customer Experience 😎

🙄💅🫥 Neutral

44.8%

👿🤬😠 Negative experience

38.3%

😎👌🔥 Positive experience

17.0%

~ from Justuseapp.com NLP analysis of 26,067 combined software reviews.

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Summary of Customer Reviews (Takeaways): 💎

- Easy to use

- Highest money to receiver

- Fast to Ghana

- Able to send to a ported number MTN that Sendwave won’t allow

Read 31 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Poor services

2022-05-21

by Ignatheo

I downloaded TaptapSend for the first time and used it to send money on three occasions. On the fourth time, my account got suspended for no tangible reason.
I contacted their customer service to rectify my account, but they denied it, claiming the account was blocked due to some security reasons and could not resolve it.
With this little experience, I can affirm that SENDWAVE is way ahead in the game.
Don't fall a victim, ladies, and gents.

Bad app and won’t recommend. Not reliable

2022-06-22

by RegOff22

I’ve only had TaptapSend for about a week and they only let you send money for a few time and next thing I know they blocked my account for no reason. I’d advise everyone to stay away as they’re not reliable and it’s a fraud

Verification issue

2022-07-23

by Sahedur

TaptapSend gives good rate for exchange but TaptapSend is not good always ask for verification but it doesn’t give any option to upload the ID for how to verify when I called the customer service they doesn’t even know how to verify.

Trashhhhhhhh!!!!!!

2022-08-24

by May2619

Do yourself a favor and delete TaptapSend. I sent money one time and all of a sudden my account was blocked. I contacted support and all they could tell me was “unfortunately we will not be able to reopen your account. Your account was closed for security reasons” TaptapSend is trash. Customer service is so bad. They give you no valid reason as to why your account is blocked.

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Horrible experience!

2022-09-25

by Khalid Ayon

Horrible experience. My first transaction failed 3 times. I got all the wrong notifications. Tried calling within the office hours. After 20 mins of staying on the line, the line got disconnected because no representative was available.

Bad Experience

2022-10-26

by Nxtà

I had an emergency call to send money to my bro who’s critically sick. In Ghana, you need to drop money before you are attended to. I unfortunately used tap tap send 3 days down the lane, the funds have still not been delivered. I find it funny when two of their support team were telling me two different stories until I raised a concern about why they were telling me different stories. Then they merged my support. All the times lines given to me have been exhausted. Yet funds have not been delivered. I had to send another fund using Send Wave immediately and it was received. Don’t be deceived by their mouth watering rates. Couple with very unprofessional support teams who edit the same template to answer different questions. This is a very bitter experience for me.

Worst site I’ve ever dealt with

2022-11-27

by Daniel 686

Was on site a week everything good then I say an of charge to my debit card and some one had got passed their so called security on my account and transferred $50 to him self and then they were completely unresponsive to my requests for a refund and have totally blocked me from using TaptapSend

Bring it to USA please

2022-12-28

by Edwardswift

I saw someone talking about TaptapSend on TV and the person didn’t say it doesn’t work in USA , I downloaded TaptapSend to find out it doesn’t work in the United States smh please make it available for US we send more money !

Taptap send in USA

2023-01-29

by Wan Murphy

A friend in UK recommended TaptapSend to me, telling me that’s it very easy to send money with TaptapSend. But after I downloaded TaptapSend I saw that you can’t use TaptapSend in USA.
Please try and bring your service for us to try it here like our friends are using it in the Europe.
Forget about the coronavirus and make h hi our service available in USA.
We are need to try your app

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This app need to be made available in the USA

2023-03-02

by Unknown United States User

I was recommended TaptapSend but unfortunately I can’t try it because it isn’t available in the USA:( is there a way you could make it available in the United States? I really want to try it because I was recommended it by over 13 people.
Thank you

Transfer delay

2023-03-31

by Shifat420

Rate is good but it’s taking really long to transfer the money. Always pending. It took 2 hours to transfer my money

Very slow

2023-05-02

by HHaji

The money I sent yesterday is still pending. TaptapSend is very slow but the exchange rate is better than most apps I have ever used.

Excellent

2023-06-02

by Ofodommmmm

Super fast money transfer. I was on the phone with the receiver and she was shocked

This app is fraud

2023-07-04

by Eddyluv23

How come you lead your client to PayPal to send money to someone else if he was finding trouble making a transaction whiles he successfully made a transaction before. I have screenshot of everything and I am very disappointed in TaptapSend

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Best rate with fantastic services

2023-08-04

by Basstowctoucc

This company has the best rate with gorgeous services on the market so far.

Fantastic Service

2023-09-05

by TPGA2020

I am completely impressed with the speed of delivery and ease if use. The best money transfer service I have used in 4 years.

100% satisfied - they are great

Best transfer app!

2023-10-07

by Estee.S

This is the best app ever used. Doing your initial transfer may take a while but everything works smoothly after the first transfer. It’s the best app for transfer!

Ms. Berhanu

2023-11-07

by ስነ

Incredibly user friendly. I am 79 yrs old and tech challenged, but I was able to use Taptap easily. No extra cost to send money, unheard of! Excellent service and efficient. Thank you Taptap I will recommend Taptap to any body.

As expected.

2023-12-09

by Dreadnesta

Worlds well and wicked fast to Ghana. Although I referred a friend and he could not get it to work but works for me. I also was able to send to a ported number MTN that Sendwave won’t allow. Overall happy with TaptapSend.

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Higher money for the receiver

2024-01-09

by ODIFOUR

TaptapSend is easy to use and they give the highest money to the receiver. They should work on their customer service. I called for hours but no one responded. I sent an email and they responded the next day.

USA

2024-12-16

by Puregreenleaf

Please when does Taptap send comes to the USA?

Tristan

2023-10-11

I sent the first time. it was received in an instant. looking forward for same service to succeeding transactions

Motunrayo

2023-07-08

Terrible experience! We sent money on 06/12 to Nigeria and after a supposed successful transaction, they contacted our Nigerian bank to put a hold on the transaction and reported they made error which turned out to be incompetency on their part as they later realized there was no error. It’s been one month of trying to get them to lift the restrictions so we can access our funds. Some of their agents are not knowledgeable and lack comprehension skills. My last call with one was my most frustrating call to them , I just had to drop the call after 36minutes of fruitless miscommunication and lack of comprehension by the agent!

Samia Islam

2023-04-10

Worst experience they take all the information your ID card, selfie and bank information and then they suspend your account after being with them for a year. Don’t recommend it if you want your information leaked then go for it. I don’t trust this app one bit for its poor customers and safety security reasons.

Shahid

2023-03-08

Extremely bad experience, very non-professional service. They advertise, 95% transactions delivered in 5 minutes and 5%in 24 hours. My money to Pakistan transferred in 6 days. 5 customer service staffs had different stories. Last story from customer service was very funny. He said, because I mentioned wrong IBAN therefore bank in Pakistan delivered money to wrong account so customer have to contact to bank, Taptap responsibility is over now. After telling them that I work for bank and gave them threat to launch complaint with Financial ambudsman authority they transfer my money to Pakistan within 5 minutes. Don't trust them.

Asif Hussain

2023-03-08

It is a fraud company they took money and did not transfer they are big scammer

Lebenee Acquah

2022-09-13

I sent money 4 hours ago and it’s still not being delivered. I called them to at least help me cancel it so I would used a different app since it’s really urgent. But they keep telling me to wait and it’s 4 hours. You could have just told me your internet is slow like every app does . Why take the money then . This is really bad app

Maurice

2022-07-08

I have an emergency situation, but the status is still pending. Please let me know how I can cancel and send it in another way. So desperate and feel trapped in taptap scheme

Maurice

2022-07-08

I am in taptap trap (they can't receive and I can't cancel. 2 days after it is still pending) This apps isn't reliable particularly in emergency situation. Please don't use it if you're sending money to address an emergency issue. I am in the second day since i sent money. The customer service is a joke. I have called three since the beginning, but They are repeating same thing.

Maureen Andalia

2021-12-28

I sent money using Taptap send and it had been 5 days. The Transfer is still pending. They are of no help. They refuse to cancel the transfer and refund my money. I sent two emails already (they said this would get the fastest response); none of them has been answered. I don’t recommend it for amounts you are not willing to loose.

Kingsley Boateng

2021-10-02

I send money to África the recipient has problem so i want to get My money back how do i do

Is Taptap Send Safe? 🤗🙏

Yes. Taptap Send: Money Transfer is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 26,067 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Taptap Send Is 30.7/100.

Is Taptap Send Legit? 💯

Yes. Taptap Send: Money Transfer is legit, but not 100% legit to us. This conclusion was arrived at by running over 26,067 Taptap Send: Money Transfer User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Taptap Send Is 100/100..

Is Taptap Send: Money Transfer not working? 🚨

Taptap Send: Money Transfer works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.