Contact Sendwave - Send Money

Contact Sendwave Support


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About: Chime helps members avoid bank fees, save money automatically, and lead healthier financial lives.

Headquarters: San Francisco, California, United States.



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Sendwave - Send Money Contact Information

Listed below are our top recommendations on how to get in contact with Sendwave - Send Money. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Sendwave - Send Money. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Read 55 Customer Service Reviews 😭😔💔

4.7 out of 5
Richard S KlahSr
2024-12-20

Hi, I'm trying to get status update on my transaction to Liberia; recipient's name is Judge Necular Edwards, and the amount sent is $300.00

Milo Maddred
2024-07-02

The recipient received one payment of $500 but they didn't get the payment for $380. don't have money to give away .

Marlyn Laguardia
2024-06-21

Need to change debit card nos

NIamien Yao
2021-09-10

i can not use my app.

Mary Mwangi
2021-09-01

Have send 200 and the money has not received, please respond

Vincent Prisca Tambari
2021-06-25

I was sent money through sendwave since last week Friday and I didn't receive the message containing the voucher code and password but my sender was asked to remind me of picking my money before the end of today but I'm still in the bank but my transaction cannot be completed cos I don't have the password,what should I do?

Nambooze
2021-06-23

I Nabukera Jane I complain on my money I was told that am to receive money on my number 0708321791 21/6/2021

Caleb Ontweka
2021-05-31

A friend of mine wants to send money from USA to Kenya but i don't know where the problem is i have been receiving cash check and let me the problem Thank you

Paul
2021-05-14

I actually don't know what's going on with wave send money. Since in the afternoon, I was send money to my sister who's on sick bed to purchase drugs transfer didn't go through because no access to wave. Pls could you do something about it asap.

Momodou.mohammed Jallow
2021-05-01

Dear sir We want to ask if the possibilty Is there to establish wave in the Gambia. We sent emails to your company On several occaission. Let us know if Gambia is intresting for you. With regards M.jallow

Georgina
2021-04-30

I am really really angry and even more frustrated about all the negative things said about send Wave which is 100% true I send 300 pounds to my sister Gloria in on 9th April 2021 up till now the money has not been delivered and they said should contact my bank with a screen shot they send me I took it to the bank the bank said there's nothing they can do about it .I contact them again and they said they will get back to me then the person hang up the phone so I'm asking why are you guys treating customers every one is saying bad things about send Wave if you can't deliver the funds put it back immediately into one s account please put my 300 pounds into my account before I report to Ofcom

Irene Mulindwa
2021-04-28

I am having trouble registering my new debit card .

Seth Nyaranga
2021-04-28

Please i would like to send money. And you said u will increase my sealing. Call me in my phone 9018468915

Chris
2021-04-23

This is my first time using this apple how do I send money to Nigeria from United State.

Khadimou Rasol Sarr
2021-04-20

Hi I send money to Africa but the number I send money, he don't a account wave so I want to in another number thanks my number phone is 07388906304 London thanks

Alphonse Mutua
2021-04-11

I changed my debit card and when am logging in it declines .please assist me.

Nathaniel
2021-04-11

A money was supposed to be sent to me from the USA to my MTN Mobile money in Ghana on the 23rd but is was sent to the wrong number so I called for reversal and it was reversed today but it’s not in the senders account yet ... WHY

Ronald Byaruhanga
2021-04-08

Hi. Please I need your help

Dorcas Chebet
2021-04-07

I am having an issue with sendwave, I have a new card and trying to log in but it needs my old card 3digits code and I can't recall the number, is there a way I can have the new card working?

Enobong Inyang
2021-04-07

Please am trying to send money . I have a new card and as such I don't have any information to my old card anymore. Can I be allowed to put in a new card, to complete my transaction. Thanks.

Rosemary Tebadda
2021-04-06

Why lm asked to to resend my information again all over. I did send all those documents when I setup in the beginning.

Owen Ekpo
2021-04-06

What is the problem with my sendwave app which is now disabled before the Easter making it impossible for me to send money home ? .

Michael Wach Abit
2021-03-19

I try to send me money isn't working right now why

Arlene Robinson
2021-03-17

I just sent $200.00 this morning to a wrong phone number and want it reversed

Christine Bandakpala
2021-03-15

I'm trying to send money to Liberia West Africa but it's not going through

NAOMI AQUAI
2021-03-15

Please l beg You, l Can't Send Money, l have A new Card. Thanks

Serifat Adedimeji
2021-03-13

My receiver can not pick up the money for the past 3days in Nigeria. The system went. I can not believe this. The will be one of the issues will face in Nigeria. Pls we need solution.

Beverly D Obeng
2021-03-04

I am having trouble logging in and it will not send the code to my phone number

Doris Wiafe
2021-03-04

On this date 03/02/2021 I sent money ($ 900.00) to Ghana . I received a confirmation email that I will get a txt msg when it is done processing" my account has been charged but the money has not been sent to Ghana by sendwave yet. Please can you explain? I need you to send the money or return it to my account.

Bukola Shittu
2021-02-24

I initiate a transaction of 28 dollars since 22/2/2021 and the receiver went to the bank and was told code not found after code was sent to phone number and account debited from the senders account can this issue be resolved or money refunded back to the senders account

Isaac Afriyie Asensoh
2021-02-22

Send $125 to my recipient on 2/1 and hasn't gotten the money as at now

Issa Muzamilu
2021-02-21

I need to reset my password and change email on my account

Chimezie Ahuchaogu
2021-02-19

I can not open my send wave due to the fact that the app/ account is asking for a code which i do not have please can you help

OSAS AGHEYISI
2021-02-18

I have been waiting for my refund, i sent money to my sister and her i spelled her name wrong, it's been 3 weeks i can't seem to talk with anyone to get my back...i have been sending thousands of dollars.....this is some bullshit.....i need my money please so i go somewhere else to start sending......You guys are really crooks....

Innocent Obilor
2021-02-12

I am told the 3 digit security number at the back of my debit card is incorrect, whereas it is. My calls to the customer service to resolve this matter are not picked up.

Alicia Wehrle
2021-02-07

I'm wanting to send a donation! I have verified my identity and sent all my information! Please help!

Nicholas Odeny
2021-02-05

The app is not responding for the last 2 days any clue why!!!

Magan Ismail
2021-02-04

I tray to send money and I can't I don't know what happened

William Roche
2021-02-01

Have send money this morning to Ghana on this number +233548302585 but the receiver did not received it yet still what’s wrong

Maakah K. Kanneh
2021-01-31

My relative ask me to join this app and I've tried to no avail. Pls help me

Fredy Mutabazi
2021-01-30

Please help me I send more maney From: 8062830816

Josephine Kamara
2021-01-28

I lost my card and I try to change the card on file but it is not working for me. I deleted the app and try to reinstall it but they are asking for security code. But I don't have the card no more what should I do.

Burhan Ahmed
2021-01-27

I have sent money on Sunday to my friend Md Abdur Rahim. Sonali bank ltd. Kulaura dist Moulvibazar. Still he didn't received money. Money was 5000.28 taka. Let know pls about the problem. Tnx B Ahmed.

Kenneth P Senkyire
2021-01-14

i send $27 to 011233557576067 which that was a mistake and i send another $27 to her other line. am just texting to let you do the refund of $27 from 011233557576067 back to my account. she said she has no means off cashing it. thanks

RUBEN AIDOO
2021-01-10

please i have sent 600€ to ghana 3 days ago but the money is not yet deleverd you guy said you have to speak to me before which i did but still not delivered

Fiifi
2021-01-07

This agency are scammers they stole my 29 euros that I sent to ghana

Fiifi
2021-01-07

Sendwave is a horrible agency I have sent 29 euros to Ghana still not received about 4 days now they have deducted my money from my account and they give u phone numbers that doesn't exist it'

Adamu Abdulai Ibrahim
2021-01-01

Hi, I just want to inform you that I need to change my bank details and it doesn't allow me to do it the one you have does not work so please can you check for me to change my bank details? Thanks Kind regards Adamu Abdulai Ibrahim

Sabina Mbenge
2020-12-24

Urgent!! Please help me by letting me know what May have happened to the money i send to Albert Mbithi on12/20/2020 on his number + 254 746 606 171 $30 = Ksh.3,257.00 he has not gotten this money. In my phone as usual, since I am an old Sendwave customer it’s registered: funds DELIVERED. Please help me.Let me know what’s happening here!!

Kofi Appiah
2020-12-15

Dear Sir /Madam This early morning at 00:27, I made a transaction of £133.00 to Mr. JOHNSON EDUSEI in Ghana but the transaction did not go through. Please can you confirm when the refund of £133.00 will be made. Have a question? Please check out our FAQs here: http://www.sendwave.com/contact/#faq . You can also always contact our 24/7 support team at help@redacted or by calling +1 888 966 8603 (US/CA) or +44 113 320 7935 (UK).

Kennedy G Myers
2020-12-11

I am having trouble with my password and I need help to change.

Alembe Imata
2020-11-28

I can't send by using sendwave again problem still cause I changed phone number and email was lost my phone and bought new I need help

Careful, might not deliver your money

2022-04-28

by Josh_Tru

I made 3 separate transactions to the same recipient on separate weeks and the money never got delivered. I decided to follow it up by calling Sendwave to resolve this. Every time I called, they would tell me they will investigate the issue that I should send the bank statement of the recipient. Me wanting to get the issue resolved, ask the recipient for their bank statement, bundle it up with all the confirmation file for those transactions and sent it to Sendwave. It’s been up to 2 months as of this writing and Sendwave can’t give me an answer of what happened with the transactions none issue me a refund.

Talking with their customer service was terrible. Every time I called to get a resolution, I would have to repeat everything all over. It’s like they never kept record of what’s going on or should I say they never investigated it.

This was my fav app when it comes to sending money. I even recommended it to others, but not delivering 3 transactions is enough to stop using their service and recommend something else.

Account issues

2022-05-05

by Sunshine21$56

Earlier in March i did a transition but unfortunately it went to the wrong number. I got in touch with the MTN company in Liberia and they help me blocked the number from taking the money and told me that i should reach out to Sendwave and let them know. I did that by sending them an email with the information from the MTN company and sendwaves said they have to reach out to the company them selves. That it will take almost a month for them to get back to me. I said ok I waited 3 weeks no update came from them, I tried calling it got sent to a automatic system. I waited 1 month when I call to get information about it they said the money has already been taking out. That they can’t do anything about. I explain to them and still nothing. So i called my bank and filed a dispute Now send wave want me to pay them back instead….. Now Sendwave block me when i try to call the Sendwave support team the call won’t connect…

It’s a No for me

2022-05-12

by SPharmT

I was needing to send money from the US to Nigeria to a friend of mine and he suggested send wave because his brother who is also my friend / old neighbor uses it to send money back home to him. He trusted it and I wanted to make sure I sent his money the most secure way possible. I set up my account and downloaded the app to send him the money. The transfer went through, but I simultaneously received a text saying there was an issue and I needed to call send wave so I did. Well they called me on the other line so I answered and spoke to a man who told me my account would be closed. I asked why? And was told they look at a lot of things. I explained how I knew my friend and his brother, gave names, verified my identity with address and card and still was unable to find out why my account couldn’t “clear”. Horrible system when you upload all of the proper information and verbally confirm and your account is still closed.


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