Contact Samsung Galaxy Watch Gear S Support

by Sidiadib

I installed the app on my iPhone XS Max. I have a Galaxy S3 Frontier and tt pairs properly with the phone. However the app is not loading the watch app store to download new apps and themes. I was able to before on my other iPhones. Now, there is an exlamation point on every option in the app that uses the Samsung app store for the watch. When I click on it, I get a message that "This device does not support Gear". If that's the case, why was I able to connect it to the phone, get notifications... Apple cannot be blamed for this one. Samsung, you had plenty of time to work on something that will function properly on the new iOS version.
Samsung, if you are reading this, you are a very big company but your apps and support for your devices and software is horrible. That's the reason why you can't compete with Apple. Perhaps you can learn something from them!!!
I will stick Apple devices only going forward. They just work!!!! Everything is really just a recipe for frustration, a waste of money and more importantly, TIME wasted on trying to troubleshoot!!!

by RMorri

So everything was fine since I purchased the watch a couple of months ago, but suddenly (it happened overnight, no IOS update or watch iOS update happened), whatever app notification I have blocked on this app stays blocked only until the watch is turned off, as soon as I turn it on, even though the apps are still blocked on the app, I have to block them again on my watch. Not only that, but the icons (graphics) that used to match those of the actual apps (e.g. eBay with white icon), shows up as an orange icon, the same for all of the remaining notifications.

UPDATE Feb22:
After seeing the developer response you clearly did not read my review. I know how to block the apps in my watch, the problem is that they are unblocked once I turn off the device and on again (belattery dies, etc), I have to manually block each app again even though they were already blocked both in the app and in the watch. Please fix this annoying bug, was thinking of buying a 2nd watch as a gift but not with bugs on the app like this.

by Ansrogu21

I have owned Samsung Smart phones for almost 18 years so I was very excited to get my S3 smart watch since I didn’t like the look of the Apple Watch. The Gear S3 worked great for a year and loved the look and feel. However right after the one year manufacturers warranty was over it started malfunctioning.

Another thing to point out is that you need a separate line of service from your carrier to be able to answer calls, if you don’t have separate service for your watch you WONT be able to answer or make calls on your watch. I was OK with that until It started malfunctioning, starting with Heart rate sensing that could not be read, steps were not counted, kept loosing Bluetooth connection from the galaxy watch App, gps not working.

It went from a smart watch to an expensive normal watch that tells the date and time. I purchased my wife a Fitbit versa 2 for less than half the cost of mine and it works far better than my expensive Samsung Gear S3.