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Description of Complaint: I am a small business owner in the construction industry. We signed up with Angie’s in hopes of receiving real leads and boosting our business. In the last 90 days we have received 61 leads from angis. Out of the 61 leads I was able to verify that 11 of them were the actual home owners. Out of the 11 9 of the phone numbers actually worked. So some of the leads were real. But I went and visited several of the houses up to about 5 now and was able to confirm that no one living in the address on the lead matched the name and information on the lead. So less than 20% of the leads coming in have home owner information matching the information on the lead. This is wasting our money, time, and resources. This is stealing by misleading. I call to cancel and they don’t get back to me and the one time I did talk to my “success manager” he told me we just had to change a few things on my page and it would fix it. It hasn’t fixed it. I have made a file of all the tax records and homeowners names matching and not and the ones I visited. So the information i am posting here is accurate.

So currently I have a policy through Angi and I pay a hefty $700 a month. The service side is okay. It doesn’t produce nearly as much as they promised but it still pays for itself then some. So I had nothing but ups and downs with this company. They originally took money from me when I deliberately said I wasn’t ready to sign a contract that I needed approval first. Then it took me 2 months to get my refund and the managers acted like they were doing a huge favor for giving me my refund. When I asked for some sort of retribution be made for them to make right as I have a pretty big contract they replied with no and are attempting to charge an early termination fee of 35%. I now know that I am not the only person that has this issue. They will respond to you if your account has no issues but if you actually need someone to help you good luck they over promise and under achieve. I’ve gotten quite a few fake leads which judging by the reviews recently I am going to have my attorney look into to see if Angi is pumping the app with fake leads.

This company is the worst when starting a company. Our representative is Kimberley Selgrad. We paid one time every month. They ASSURED we would get 28 leads a month (all conversations are recorded so they know they did). We got FIVE a month MAX. After our year was up I tried canceling their services (they technically never provided) and they said they actually automatically renewed it already and there was nothing they could besides cancel it and charge 35% of what we “owed” left. To automatically renew a contract they have to send an email or first class mail before 30 days of the renewal. They can’t forward me the email that was supposedly sent and I can’t find it. When they sent me their IT’s version of the email they sent two copies with TWO different time stamps! They do not even have their story together on their side. I will be writing reviews everywhere I can and also contacting the BBB. I now have to pay over a thousand dollars for a service I didn’t even get in the first place. DO NOT CHOOSE ANGIES LIST OR HOMEADVISOR.