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by CJM M1MBP14

It takes a special type of app to get me to actually write a review, but the combination of Cleanly’s atrocious service plus the obvious astroturfing going on in this review section compelled me to write this.

First: the service. As many others have pointed out, the concierge RARELY comes on time. Often you will receive a last minute notification telling you that the concierge can’t make the schedule time, as well as a trite apology. If you try to reschedule, the only available times are invariably outside the next 24 hours, forcing you to rearrange your whole schedule. If you contact customer service, they will never get back to you on the same day. It often takes 24-48 hours, which is completely unacceptable, and doubly so if you paid to be a “Cleanly Reserve” member.

Second: I came here only to write the first section of this review, but I arranged the reviews by date in order to see if the service had somehow miraculously improved since the last time I used it. What I saw was a series of one-star reviews (which is consistent with what I expected), then an uninterrupted string of very vaguely written five-star reviews. When I read those five star reviews it became obvious that Cleanly or a service acting on behalf of Cleanly is trying to clean up the app’s abysmal rating with some low effort five-star reviews. Well, do not be misled. Search for yourself. Shame on Cleanly. I will NEVER give them my money again. Good riddance.

by Sshdc

Long and short of it, this service is unaccountable and you are at risk of losing your items! From pick up to cleaning, somewhere in the process, Cleanly lost my suit. I reached out to their customer service when it became apparent something was awry, as the suit had not delivered 3 days after the delivery date. I was told they could not locate the item, and they would initiate an inquiry in which they would give themselves 10 days to find the suit.

After 10 days, I reached out again, having heard nothing from their POC, who let me know that if they could not find it, they would only compensate me for 10x the cost of cleaning (approx $150 dollars), not the actual replacement value of the suit. That is about an $800 dollar difference between those two numbers, without tailoring or other factors included. When I had Nordstroms reprint the receipt, provided tags, etc, and they did not feel that warranted a different review. This policy is not located on their Ap, nor is it anywhere to be found when you agree to their pickup/delivery.

Seeing as they have were not proactive in identifying the issue, they were unwilling to volunteer information as to the status of the inquiry and totally unwilling to work with me to provide the replacement value for an item, I would not recommend using this service.

by KouKi7575

They are so unprofessional and irresponsible. I tried them multiple times and always with an issue. Last incident it was the worst. I sent them 100 lbs of laundry and supposedly they scheduled for next day. I was contacted by their concierge to be informed that they won’t be able to finish it by next day and they need more time so they went ahead and scheduled me for drop off the day after I said it’s fine. Then the day after 15 mins before the 2 hrs drop off window end and after I came early from work to be home when they come I get a message that the driver had emergency and they can’t Locate my laundry so they won’t be able to deliver it it and that they went ahead and scheduled me for the. Day after. That drove me crazy as I needed the laundry back urgently for work clothes , towels and w everything. They were so dismissive with zero empathy or understanding to my urgency. It’s very 3 days now and I never received my laundry. On top of that the few times I used them I always had missing items or spoiled items or instructions are never being followed. Save your stuff and money and never use them. It’s so inconvenient. I recommend Rinse better prices and more convenient and professional.