American Eagle FCU Reviews

If you want a bank that allows another person to call up and pretend they are you just to get your online banking user names, change your password and transfer every hard earned cent out of your account, this is the place! If you want a bank who doesn’t refund that stolen money, this is the place! If you want a bank who reimburses fraudulent charges and fees but then a week later reverses it, this is the bank! If you work hard for your money and need to throw it away, this is definitely the bank. This is by far the absolute worst bank I’ve ever used. A bank you honestly can not trust….

I have recently installed the “latest and greatest” app to my Apple i-6. It now performs slower than a flathead 6. Constant buffering. Long wait after user I D and password to receive authentication request, long wait to display “banking experience” message. Long wait to see balances, long wait to see transfer screen, long wait to see confirmation screen before log-off, etc. Does the narrative sound tedious? Try this nonsense in a busy supermarket check-out. The previous app revision was far superior to this mess. Please get it sorted. Thank you.

Newest update has the first login answer questions and send a security passcode. That is absolutely fine on THE FIRST TIME logging in. It is a deal breaker when it’s demanding a txt message 2 days later. I have it linked into ‘biometric’ and only my husband is listed on the phone numbers so i am left in the dark. I do have the last laugh because I might not be able to login as the wife but I do have the decision to look into a new bank tomorrow. You take away my power to access my account I take my account away from you. I know I will not be the only one leaving.

UPD0: Developers please note after May 2020 ALL reviews are bad. Do you pay any attention to this? One of the worst bank apps. Huh. AmericanEagleFCU was not updated for 5 months. No wonder it does not work. Also, look at the canned answers from developers. It’s funny and unprofessional. UPD: Called the number, was instructed to reboot the phone and reinstall AmericanEagleFCU . Of course it did not help. They said someone from technical support will call me back. Of course, no one called. UPD2: tech support called back. Asked me to remove all keyboards but the standard US. Now AmericanEagleFCU works. Developers need to fix this bug ASAP. It’s ridiculous of not being able to use keyboards other than US. UPD3: As the developers don’t give a sh…. on users complaints, I decided to move away and stay away from AEFCU. UPD4: … and no one cares at AEFCU… more of a reason to depart from this institution
UPD5: Still no update to fix the keyboard bug? Really? 10 months of hard work and no update?

App was great up until 6months ago. Now I can’t even log in. It just loads forever or throws an error message about “connectivity issues”. Tried installing and reinstalling. Turned my phone on and off. Tried turning Wi-Fi/Celia on and off. I even tried removing all my other keyboards like one of the other reviews suggested. Of course none of it worked. Called IT, but they didn’t have any new solutions for me. App developers really need to get moving on a fix, 6+ months is a ridiculous turnaround time :/

When AmericanEagleFCU works it isn’t bad. That being said. Reverifying it is me over and over is annoying. It will say it doesn’t recognize my device and go through that process over again sometimes days in a row. My device is not changing. Now today I am in in the morning and by evening it says it can’t verify my credentials. Nothing changed about me in 5 hours except my frustration that I have to jump through hoops again. So over it. Glad there are banks close by I can look into.

AEFCU did some updates over the last couple months, supposedly to improve AmericanEagleFCU . There are times app requires to sign in; I start to go to find my password and then it’ll sign me in a few seconds later on its own without my face being on it. My second time depositing checks that the system freezes; instead of showing right after the deposit was made, I didn’t see it for days, that’s a first. Today the deposit froze again, the buttons to cancel or deposit frozen then a handful of seconds later, it beings processing . Other days rejecting my face id. What is it with AmericanEagleFCU? Seriously I just wanted to pay on my credit card or deposit a check. Way too many unnecessary glitches. And good luck with the SecurLok they recommend, it’s locked me out a number of times and their SL service reps can’t help other than tell you to make a new account, I now have at least three in outer space.

The new bill payment is not user friendly, very confusing and features that were available in prior version are gone. Haven’t been able to figure how to do a print out of summary of upcoming bills, and navigating is a nightmare. First time I’ve thought of switching banks in years. Up to this point was happy with AEFCU, no longer the case.

Got a response from the developer of this nightmare new & supposed improved bill payment system. More or less said take it or leave it attitude and to look at tutorials they offered, which I did but still doesn’t give me the features I’m looking for. Guess I’m going bank hunting to switch my accounts.

I have no problems with AmericanEagleFCU other than when transferring funds from savings to checking the page glitches and goes blank. Makes it impossible to do mobile transactions. This glitch has been present for quite some while, thought it would be fixed by now.

I really enjoy the online banking and have been using it for years. However I was disappointed in the new bill paying app that was recently launched. Find the new app more difficult to use and all my automated bill paying links were broken and I have not had success restoring them yet. This had made bill paying a bit more of a chore than it used to be. Was not happy how that new interface was rolled out. At least it was not well communicated to me on what was involved with the new interface. Thanks.

It continues to inquire for face recognition!! It can’t be turn off. It’s better than before but there still some nuances that need to be improved. Make it easier for users and not annoying to use. H

The letters are blank as i am typing I am assuming this font color is set to white lol

SMH get it right pls ya behind the ball all the time.

I have only been with this bank for 2 1/2 months now and I am absolutely satisfied with the CD. I opened up in the savings account. Depositing money is the easiest. I especially thank Dee at the Manchester American Eagle, who educated me about the The policies at your bank. She was very professional and knowledgeable to myself and my daughter.

Banking by phone does make life a lot easier. Thank you for setting this up! Marie Menut I used to use my finger print. Today it was not available to me. Why wasn’t my finger print available as a User Name?

I admit I needed help setting up my bank deposit. My on-line banking friend was quite helpful! Thank you so much. Big hug!

Being able to deposit checks from home saves so much time and essential when away from home. I would like to add that going into the South Windsor branch is always a good experience. The staff there is friendly and helpful and I am so happy to be a customer there. Great bank and perfect service.

Webster Bank is our other bank and they have an easy to follow and read (your dont is way too small!! And their log of checks that were deposited are all recorded and easy to read in order what checks I deposited and to what account. If you had these two things I would of rated you a 5 Star.

I love American Eagle Financial Credit Union. I have been doing business with this company for over 5 years. The mobile app is convenient and saves me gas money from driving to the credit union. Easy convenient and if you have questions or concerns call customer service they will help. ❤️❤️❤️❤️❤️ Thank you for treating me like valued customer.

Great app, especially for on the go, but out of 7/10 times it will take forever to load your accounts and will crash when trying to make a transfer. I’ll have to sign in and out multiple times for it to show my accounts and to do a successful transfer.

This has been the most positive experience I had ever had with any bank from any branch. Switching to American Eagle was the best decision I ever made. The professionalism is on point both in person and on the phone. Access to my accounts couldn’t had been easier. Thanks for all you do to make sure your customers are happy. 😊

Would not deposit Webster Bank official check despite claiming to support the depositing of official checks. AmericanEagleFCU check deposited is also sensitive with normal checks sometimes.

Edit: called and they explained issue that the system picked up other things and to make sure you frame the check right because certain checks are more sensitive. great resolution!

In May credit Union made system changes. App has not worked well since. Keeps telling me I don’t have access. To look at account activities. Does not support biometrics for login. When will these bug issues get fixed?