Contact Virtuagym Support

by ABadFit

I am not one to write bad reviews, but its worth the time to do it, to help others from making the mistake that my business did, by originally choosing VG. They are quick to be there for you to persuade you to purchase their software, but once you do, good luck getting any help. Numerous times we tried to get them to help us work out the kinks, bc there were plenty, but we could never get the help we wanted. We tried to get out of our contract, bc our clients hated the software, as did we- and the customer service. But, they refused to help us out there, too. Just a terrible experience all around. They certainly aren’t in this to help businesses grow and thrive, there actions prove that. Lesson learned.

by Ibrennan87

The new appointment feature is super buggy, it’s also beyond ridiculous that this feature doesn’t exist in the browser portal. Every other feature you can do online, but you are FORCED to use the app for appointments. That is insane!

As a software and network engineer myself, Virtuagym clearly has a terrible software development strategy. I would love to run their dev team and get it back on track, because the platform has huge potential.

by Frustration2018

let me start with the fact that I’ve used this app for a couple of years now. It’s a great way to track your progress and workouts/activities. However, for the last week it has been crashing every single time that I open it. I’ve checked for updates and it wasn’t the care of running an old version of the app.

I hope this gets fixed before I have to stop using it altogether.