Contact Abacus Support
Published by Abacus Labs, Inc. on 2023-05-04 About: Abacus is the easiest way for you to reimburse your team, reconcile corporate
credit cards, and implement your expense policy.
Access your Abacus to track
expenses from anywhere!
CAPTURE ACCURATE EXPENSE DATA FROM EMPLOYEES
Abacus
drafts expenses using reliable data sources such as receipts, card transactions,
past behavior, CRM fields, and geolocation to ensure records are complete and
accurate.
How to Contact Abacus Customer Service/Support
Listed below are our top recommendations on how to get in contact with Abacus - Expense Management. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Abacus - Expense Management. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Abacus Labs, Inc.
100% Contact Match
Developer: Abacus Labs, Inc.
E-Mail: [email protected]
Website: Visit Abacus Website
Reported Issues: 3 Comments
By ginswizzle
Failed receipt image scanning
Got at least one of business name, date, or amount wrong on 10 of 15 receipts. When date is imported wrong from receipt, you can’t tap to edit it. Workaround requires manually recreating expense then attaching image of receipt. It overwrites wrong date from receipt, but this time you can tap to edit it. Additional annoyances: • Bottom row of numbers keyboard for entering mileage or amount overlaps iOS home swipe indicator line at bottom of screen. • UI for capturing, selecting, and uploading receipt images is substantially different depending on which order you perform actions. • Can’t organize receipts into groups, so shared details like category and purpose have to be manually entered on every expense. • Prompts for lack of location access every time you tap to edit business name of an expense, but doesn’t link to app’s page in the Settings app so that you can grant access. • Start and end locations in mileage calculator disappear as soon as you finish entering them. Perhaps this has to do with lack of location access, but it doesn’t give any such indication.
By Captain Obvi
Regularly fails to save expenses
Very frustrating. Regularly fails when trying to save a new expense - this has been an issue for months. I have the latest version on iPhone X. Trying to submit by app has wasted too much of my time so I’m just going to stop bothering with the app and just file via laptop.
By ginswizzle
Failed receipt image scanning
Got at least one of business name, date, or amount wrong on 10 of 15 receipts. When date is imported wrong from receipt, you can’t tap to edit it. Workaround requires manually recreating expense then attaching image of receipt. It overwrites wrong date from receipt, but this time you can tap to edit it. Additional annoyances: • Bottom row of numbers keyboard for entering mileage or amount overlaps iOS home swipe indicator line at bottom of screen. • UI for capturing, selecting, and uploading receipt images is substantially different depending on which order you perform actions. • Can’t organize receipts into groups, so shared details like category and purpose have to be manually entered on every expense. • Prompts for lack of location access every time you tap to edit business name of an expense, but doesn’t link to app’s page in the Settings app so that you can grant access. • Start and end locations in mileage calculator disappear as soon as you finish entering them. Perhaps this has to do with lack of location access, but it doesn’t give any such indication.
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