Contact Abacus Support
Company Name: Abacus Labs, Inc.
About: Abacus is the easiest way for you to reimburse your team, reconcile corporate
credit cards, and implement your expense policy.
Access your Abacus to track
expenses from anywhere!
CAPTURE ACCURATE EXPENSE DATA FROM EMPLOYEES
Abacus
drafts expenses using reliable data sources such as receipts, card transactions,
past behavior, CRM fields, and geolocation to ensure records are complete and
accurate.
Abacus Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Abacus Labs, Inc.
Verified email ✔✔
E-Mail: support@abacus.com
Website: 🌍 Visit Abacus Website
Privacy Policy: https://www.abacus.com/privacy
Developer: Abacus Labs, Inc.
3 Most reported problems 😔💔
Failed receipt image scanning
by Ginswizzle
Got at least one of business name, date, or amount wrong on 10 of 15 receipts. When date is imported wrong from receipt, you can’t tap to edit it. Workaround requires manually recreating expense then attaching image of receipt. It overwrites wrong date from receipt, but this time you can tap to edit it.
Additional annoyances:
• Bottom row of numbers keyboard for entering mileage or amount overlaps iOS home swipe indicator line at bottom of screen.
• UI for capturing, selecting, and uploading receipt images is substantially different depending on which order you perform actions.
• Can’t organize receipts into groups, so shared details like category and purpose have to be manually entered on every expense.
• Prompts for lack of location access every time you tap to edit business name of an expense, but doesn’t link to app’s page in the Settings app so that you can grant access.
• Start and end locations in mileage calculator disappear as soon as you finish entering them. Perhaps this has to do with lack of location access, but it doesn’t give any such indication.
Regularly fails to save expenses
by Captain Obvi
Very frustrating. Regularly fails when trying to save a new expense - this has been an issue for months. I have the latest version on iPhone X. Trying to submit by app has wasted too much of my time so I’m just going to stop bothering with the app and just file via laptop.
SO MANY GLITCHES
by Forpeace
Keeps telling me I can’t process a new expense because I do not have place and amount filled in. They are very much filled in. Useless with glitches that won’t let you process the basic functions of the app. Get a better more responsive development team (or provide a bigger budget so they can get their work done appropriately).
Have a Problem with Abacus - Expense Management? Report Issue
Why should I report an Issue with Abacus - Expense Management?
- Pulling issues faced by users like you is a good way to draw attention of Abacus - Expense Management to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Abacus - Expense Management customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Abacus - Expense Management.
