Contact Expensify Support

by Kdole

I have a small business and had hoped Expensify would help with organizing and tracking staff expenses and such...but the set up and process didn’t provide the benefits I’d expected for my particular needs. I tried it out for several weeks (after the initial trial), realized it wasn’t for me, but then got busy with other work, and waited several months to find the log in info and cancel the account. It promptly warned me that I was on a very confusing annual plan, and that they would have to bill me for a higher rate for the months I’ve been using the program. Though I hadn’t been “using” the program, I suppose I didn’t meet the qualifications of an inactive user(?), and that I would have to pay a canceled subscription charge amounting to about 6 months of fees I’d already been paying for 8 months.

While I am not normally affected by irritations such as this, it seemed incredibly deceptive, even after reading through the pricing structure again afterwards, and has prompted me to write this review, hoping it might encourage others to understand it thoroughly before committing to an Expensify program. It might have been cheaper to keep the program for the extra months and cancel later, but by that time I was too huffy to consider it, and just wanted out. Too bad. I might have revisited it another time, but certainly not now.

by 50 Pence

I’m currently in the process of reporting this company to the Attorney General of my state, Federal Trade Commission and Better Business Bureau for unethical practices. The software is a little complex and unintuitive, but once you figure out the basics it works well. They’ve changed how they bill so now I’ve been billed for 6 people for the past 3 years when I’ve had a max of two. When you contact them they won’t refund even though they confirm that only two people max have used the software for these years. I deleted the users but the reworked the system so you are still billed for them unless you change the software in a secondary setting. Like I said unintuitive. I’m an honest hardworking business that has had to borrow money to stay afloat for the past two years. This business just went public and makes 100 million a year and charged me over $2,000 for no service delivered and won’t do anything about it. Either be extremely on top of them monthly or find another more ethical business to support your company as they will gladly rip you off when they can and do nothing about it

by BattleRed

Not only do they provide an expense app that we canceled because we found a more stable & end user friendly option but David will email you at 2am telling you “I know you don’t want to hear this from me. And I guarantee I don’t want to say it.” After he settles that interesting internal conflict with himself, he’ll tell you how to make better personal decisions. Awesome right? David feels his opinion is valuable to you & wants to give you even more than you paid for. He teaches you what he thinks is important & that you should too, he’ll enlighten your life with how it should be & he criticizes his customers to ensure they make better decisions for their families. So if you need an expense app AND a personal life coach David is your guy. If you’re comfortable with your life & you just need an expense app well as we again found there are MUCH more stable software. We chose another app and Wayne Dyer books. Good luck & I hope you can learn to be the right customer for David, not disappoint him with your decisions and overall meet his expectations for your life. Wait... who is David again?