Hubble Connected Reviews

Have had this for a couple months now and was happy with the camera before it made me update to the new version. The camera was always a bit slow but I got used to it. Now with the new update the stand by monitoring of the camera times out after 15 min! What good is a baby monitor if it cant monitor your baby 24/7 especially when your sleeping. My husband still has the old version of HubbleConnected and he can still stream the camera even when he doesn't have the camera app fully open on his phone.: it runs the battery down way less too. I have to literally keep HubbleConnected open (which is impossible when you phone goes into sleep mode ) and then it takes forever to reconnect and stream the camera again. I woke up the other morning to my son screaming and crying (who knows for how long) cause I heard him down the hall nothing from HubbleConnected because it had timed out by the morning. Makes me super upset I did the update and nervous I can even continually monitor my child. Please go back to streaming (background monitoring) camera option!!!! I am thinking about returning since it might be useless now.

When trying to open the camera, HubbleConnected opens up a dialog instead “inviting” me to pay for some service. When I decline, I’m returned to the screen to select the camera, and when I try to open it again, there’s the same dialog. There is no option to actually get to the camera. I had been using this for a while, and the basic functions were free as advertised. Either that’s changed, or they didn’t test out the dialog box to make sure if I closed it, I can continue to access the service. This is typical for what my experience has been with this camera and with HubbleConnected . Half-thought out, buggy, and greedy. If I’m opening HubbleConnected , it’s because I’m putting my kid to bed, and I don’t have time or patience to deal with suddenly not being able to use the camera app and being prompted at that point to spend more money on top of buying the camera in the first place to get the service that was advertised and that I had been using up until this point.

I've had two cameras for about two years. I originally had the monitor too but ended up sending it back because it had so many problems. (Went through two of them and we weren't rough on them or anything). HubbleConnected is HORRIBLE. Why they don't fix it, I can't tell you. Maybe they just don't care? Poor business sense if you ask me. My app has so many issues, I can't even write them all down. The camera is ok but I have also had a lot of issues with it. When trying to move the camera view it goes so far to the one side. Sometimes when I try to do something for one daughter, even though I'm on her screen, it does it on the other camera. It's extremely frustrating. I hate that I can't do split screen, that's just Absurd, each of us have to have a baby on the phone. If you don't have your phone plugged in, count on HubbleConnected draining the battery (even if your screen is off) very quickly. There are several issues with the camera but even more with HubbleConnected . I hope they take some of the comments to heart (all of them mostly bad) and fix them like a good company would. I will continue to buy things for my children from the same brand if things, but if they don't fix some of these issues, I'll be selling these off and will never buy from Motorola again.

I bought these monitors for my neighbor to take care of disabled foster children 3 years ago. These kids need 24 hour monitoring and I thought that going with the Motorola name would be the trick. The cameras stay connected to the monitor just fine but HubbleConnected is horrendous. Every month I have to go back over to their house and reconnect and reset up the cameras so that they can view the cameras on their iPhones. I don’t understand why the cameras just won’t stay connected to HubbleConnected . Now HubbleConnected is telling me that they need to upgrade to a paid plan. Why on earth would I want to pay for an app that never worked properly in the first place and is completely unreliable. Furthermore why would they need to archive days or hours of their children sleeping. Again ridiculous. If there is another app out there that is able to connect to these cameras for viewing I would recommend it. I work in tech-support and software development myself and I just cannot grasp the idea of how you guys are not fixing HubbleConnected, Hubble. Motorola, you can do better.

My husband and I specifically got the baby monitor based on reviews, I just wish we had read the reviews on HubbleConnected first. Had we done that we would have never bought our monitor. HubbleConnected is extremely unreliable, has buffered for 15 or more minutes before. I can’t have an app buffering for that long if I am using it to monitor my 8 month old child. At that point I could have checked on them and known faster. HubbleConnected also times out after 5 minutes, saying you’ve been running the feed for that long do you want to continue? Of course I do! I keep the feed up at night while she’s sleeping since she’s in her nursery, yet another strike against HubbleConnected developers for thinking we only want to check the feed every 5 minutes. I’ve had HubbleConnected not work on both WiFi and LTE connection, so it’s not just my WiFi that it is unreliable on. Every time there is an app update these things are never fixed. They may upgrade the interface to make it look fancier but overall don’t do anything to fix the real issues. If you’re reading this review in research about buying one of Microsoft’s baby monitors that uses Hubble, don’t. Save yourself a world of headaches. Buy one of their monitors that comes with a screen, don’t waste your time on a product they won’t fix.

Update: I emailed Oliver as he suggested on 2/6. He requested additional information on 2/8. I supplied the information on the same day, about 9 hours after I received his message. It is now 2/13 and I have not heard back.

HubbleConnected worked fine for the first 6 months then became extremely unreliable and would constantly time out or be off line. We have not been able to use any of the snap shot or tiger features in over a year. HubbleConnected periodically prompted us to upgrade to the latest version to resolve glitches but when we try to do so, it takes us back to the current version of HubbleConnected . This has been frustrating cycle. After owning our nursery cam for 2.5 years, the camera went offline again today. After following the trouble shooting instructions to delete and reinstall the camera, we were prompted to pay for a subscription. So after dealing with a terrible app for years, we are now required to PAY for the terrible service? And to top it off, we haven’t been able to find a phone number to talk with someone about the issues we are having. I sent an email to the address provided and received an auto reply acknowledging that my email was received and I would hear back in 48 hours. That’s was three days ago. This is just bad business.

I was a beta tester for a camera and HubbleConnected 3 years ago and I absolutely loved it before the video monitoring changed to a paid service. As I parent I feel this is a useless feature. But not a big deal, I’m sure someone is interested in downloading videos of their child rolling over in bed or crying because they woke up too soon in the middle of the night. Today, my complaint comes since the latest updates of HubbleConnected (since they added nest compatibility) the camera rarely loads. I spend tons of time with the screen displaying the message “Please wait! Getting the stream...” and once the video does load it will immediately be lost again and return to the same message. I am extremely thankful that I didn’t spend money on this camera (or HubbleConnected services) because it is garbage at this point. An reporting an issue to the developer is difficult because the site gives you the run around by offering FAQ solutions rather than just reporting the problem. My advice, get something else that hooks to a different app service to avoid constant frustration.

Our son is almost two and HubbleConnected and the Motorola monitor and camera have caused us nothing but problems for this two years. We are currently using the original baby unit camera piece but, have been through three parent monitors. Besides all the faulty cables and monitors... the Hubble app is a joke. It never removers settings, it’s always offline, it’s always completely loosing connecting and unpairing from the monitor and our WiFi, and temperature reading on monitor will then go away if the camera connection is lost. We have to reset the the entire setup about once or twice a month. It’s never an easy process either. About 75% of these resetting times, we have to completely delete the camera setup from HubbleConnected and basically install it like when your first purchase it. Now... the latest piece is that when viewing the live stream from HubbleConnected , the pictures is completely green in color. It s really pixelated and has like static and noise in the image. $200 dollars for the worst monitor ever. Glad it was a gift!

I was very happy when I downloaded HubbleConnected and got the cameras paired to it but just in a few days we started to have problems. We are using HubbleConnected to track feedings and diaper changes and it started not synchronizing when me and my wife entered manually them. I tried troubleshooting on my phone because the issue started on hers and “fixed” on its own and started to happen on mine. So, I’ve closed HubbleConnected from the background, offloaded HubbleConnected to make sure no data that might have been saved on my phone got deleted, reset network settings, rebooted phone, signed out and now… I can’t even sign back in. Getting a login error, the it timed out. I did also noticed that prior to do all this troubleshooting (aside the tracking sync issue) I tried to turn off the white noise from one of the cameras and not matter how many times it click on the icon to turn it off, it never did. So frustrating! App is obviously on the latest update and same for the phones. You might think will all the steps I’ve taken, it might have “fixed” it but it didn’t and now who knows when it will finally work.

This is honestly like the worst app I’ve ever used. I’ve had this camera app combo for around two years and probably complained thru HubbleConnected to support 100+ times , but now I wanted to write a review so no other moms have to put up with this BS, it only works when it wants to aka always offline. There’s honestly no point in really having it as a baby monitor as it is pretty much always offline so you can’t see your baby ! I bought it as a monitor to put above our sons crib so to not have to open his door and disturb him during his naps. But he’s been disturbed countless amounts of time thanks to this horrible awful dreadful app ! Do not use HubbleConnected or buy any cameras compatible with HubbleConnected moms! It will just make you worry, and filled with frustration and anger. I really really really wish I done my research before choosing this terrible camera/app. I seriously wish I could give this 0 stars and get back all my time I nervously waited outside my baby’s door trying to hear him and then ending up going in and waking up anyway. THANKS FOR ALL THE PROBLEMS AND ANXIETY. DO NOT BUY.

I wanted a Motorola monitor because a friend has one and it’s great! My husband works nights so wanted something where he could see the baby while he’s away. So we got this camera/ monitor. Now we’re both disappointed. The camera & monitor are nowhere near as good as my friend’s (she got hers several years ago). The sound quality is poor. Hardly picks up anything unless the baby is screaming. On my friend’s you can hear her baby breathing. The picture is poor as well. Very grainy (can hardly tell if my baby’s face is towards the camera or away). I’ve also had to reset the camera a few times. Not very convenient when the baby has just gone to sleep & you have to mess around with things in her room. As far as the Hubble app goes... my husband has tried and tried to get it to work. No luck. Apparently this is a known problem. So unacceptable!!! Why sell a product with a known defect?!? Of course, we’ve had the camera/ monitor for months but just started using it recently because the baby is old enough to be in her own room. If we’d just bought it I’d return it right away.

For what it is, it’s okay. The picture is nice! But it is constantly buffering, it glitches out, the temp is wrong, and it’s annoying you have to pay even more for the extras. The buffering stream is a huge issue. I couldn’t tell you how many times I’ve had to jump out of bed or off the couch because I was scared to death my son was breathing! That’s not okay in my book. I’ve read the reviews and the responses to them and I’ve tried it all. Our WiFi is the best package for the company, the camera isn’t far from our router at all (we’ve recently moved it to our bedroom where our son sleeps), and our speeds are just fine. So I’m confused as to why it wouldn’t be looked into further and fixed rather than just replying to people telling them THEY have something to fix on their end. Obviously it’s more people having the same issues. We’re probably going to look into a new monitor for the time being because it’s driving me crazy how the camera disconnects constantly and the stream buffers so much and usually ends up crashing HubbleConnected .

Bn with the Hubble Family for a good 6 yrs at the least. Minus a yr during construction. Just hooked up my Motorola focus cameras which I love Big 5 many moons ago on sale just can’t find a better camera though Kasa is nose to nose and Wyze are my top 3. But back to improvements. The sounds why not record and play back the sound the activates the events and registers it. But why does it not record so I can play it back. And need to hear when someone is in my house or how they’re getting in. Picking the locks or have copies of my keys and what the heck they’re searching through while I’m gone and they’re not phyisically on camera . But they sure are inside my house le I want to hear them. The other cameras software mentioned record sound and I can play back
The other change is this new lifetime service which i went ahead and got this time usually I have the essential plan I didn’t know life time does not include daily events summarized all in one I would think the lifetime included everything available but No and only 2 cameras permitted WTH do needless to say I have to cancel that and go back to essential what a pain hopefully the price is the same and more cameras allowed

HubbleConnected finally has gotten to a nice stable and useable place for me. It loads fairly quickly, has no more crashes or connectivity problems, and the physical delay has shortened to only a second or so and is not so bad.

The one major major problem I have, is that after 5 minutes, the stream stops and a pop up asking if you would like to keep viewing. WHO THOUGHT THAT WAS A GOOD IDEA??? I need this to be constantly running during the night while we are sleeping! I can’t have the monitor stop and ask me if I want to keep watching while we are sleeping. The iPad could be plugged in to the charger on my nightstand with the stream pulled up and it will simply stop and display the pop up. This was only added recently and it needs to be removed ASAP.

Thank you for the long continued support of this product as hope it can only get better.

I have 4 cameras in my house to record various things I love them when there brand new but when they get to be about 1 year old the camera then stops working goes grey in the viewer and says camera offline. You go thur the steps and do everything it says to get it back online and it doesn’t work I’ve had to purchase a full other set of these cameras for my house which got quite expensive I might add. I wish that the camera had target zones so it could block out the sun coming into a certain area. HubbleConnected it self crashes quite often as well for some reason. Like right now I can’t live stream and I’m not getting any motion recording events. How can all my cameras again not be working? When I go into HubbleConnected all the cameras say connecting and then errors out I really wish I could get some help with this issue. I am not going to buy another round of cameras I will have to change services and get different cameras if I can not get this issue fixed. These cameras are supposed to be for the purchasers piece of mind and I’m not really getting that when there offline about 10 times a year.

I love my Motorola camera and portable viewing screen. Unfortunately the screen was broken and I was super disappointed thinking the camera was completely useless without it... That was until I discovered that there’s an app that you can connect your camera through and watch from anywhere!! Hubble connection is awesome! The video quality is great! You can record things, save videos invade you new later for any reason, HubbleConnected even offers many other features such as growth of baby , sleep patterns, music and a speaker so you can talk to whoever is in room with camera! The only thing I would like and would give this a 5 star is if there were an option for a free app, even if that meant loosing some of the extras. I’ll continue to look for one and change my rating if I come across one. Thanks Hubble you rock!

The Hubble monitor for Motorola is a great device, and we LOVE that it is all accessed through our SmartPhones!!! The video picture and audio is clear, and you can zoom in and out like in a normal camera. It sends notifications to your phone when it senses audio or movement changes in the room, according to the sensitivity you set. There is even a two way radio so you can speak & listen through the monitor. We also really like that you can play music from the monitor and it even reads the temperature in the room! Some things that could be improved are the movement feature & microphone system, as they are a bit delayed and show flashing symbols on the screen that make it seem like HubbleConnected /camera is lagging. The music player feature is great too, but would be better if you could upload your own songs/music instead of the 5 lullabies provided. Overall we are very happy with this video monitoring system and definitely recommend the product in terms of functionality and price :-)

I really want to like HubbleConnected! Unfortunately it keeps showing the camera as offline when it’s not. Tried deleting HubbleConnected and re installing and same thing, tried turning my wifi on and off, closing and re opening and nothing changes. Only thing that seems to work for at least a few days is to re-pair the camera with HubbleConnected . Absolutely irritating, and won’t be paying a membership if that’s going to keep happening.
Update Jan- 2018: What seemed to cause the issue was that, when the camera got disconnected for even a second, HubbleConnected would loose the pairing and the only way to get it to work again was to re-pair the camera to HubbleConnected , which was a royal pain in the b...After one of the recent updates, they both work great!!! Woohooo!!! Five stars for that! HubbleConnected works MUCH BETTER than the monitor it came with!😱👍

My mom has dementia and had a fractured pelvis at one time, due to a fall...because of her condition, we were instructed that she would need 24/7 assistance...so, we set up sensors that notifies us when she gets out of bed, especially at night, when we are sleeping...but there are times that these notifications are false, so I decided to get a baby camera,
and the Hubble connected Motorola camera was what I decided to get...We are pleased with the outstanding performance that this little camera has provided us...I do have one request though, make the next generation of
cameras have a quicker response time to whenever one turns on to the live feed...besides that little request, the camera is perfect, and we absolutely love Hubble and our little Motorola baby camera....We have told many people who are dealing with a loved one with dementia, that they need to get a baby
camera...and not just any baby camera, but a Hubble connected Motorola camera... it has made a world of difference in caring for my mom.

My mother-in-law has terminal cancer and we brought her home for hospice care. This camera is amazing and a huge in providing my loved one the best possible care. The camera enables me to continue house work while keeping a close eye on mom who cannot move and is in a hospital bed. The sound quality is amazing so if she wakes up and we are in another room we can hear her calling for someone. We just keep in plugged in and running at all times to amplify her voice as her speech is very limited and soft. Mom requires 24/7 care so at night who ever stays up with her can sit in the tv room to not disturb her and still see and hear her. Mom has a live-in boyfriend who cannot care for her as well as us so on his nights we can return home and b/c of the motion detection we can watch him with the phone application. This device has excellent video and sound quality and the motion and sound detection is so useful. We can even keep the camera’s sound running in the background of our phone while the phone is in use or if we are sleeping with the phone screen locked. We will also be able to review saved recordings and sleep summaries. This is device has helped us so much.