Contact Hubble Connected Support

by Mama Cassandra

I've had two cameras for about two years. I originally had the monitor too but ended up sending it back because it had so many problems. (Went through two of them and we weren't rough on them or anything). The app is HORRIBLE. Why they don't fix it, I can't tell you. Maybe they just don't care? Poor business sense if you ask me. My app has so many issues, I can't even write them all down. The camera is ok but I have also had a lot of issues with it. When trying to move the camera view it goes so far to the one side. Sometimes when I try to do something for one daughter, even though I'm on her screen, it does it on the other camera. It's extremely frustrating. I hate that I can't do split screen, that's just Absurd, each of us have to have a baby on the phone. If you don't have your phone plugged in, count on the app draining the battery (even if your screen is off) very quickly. There are several issues with the camera but even more with the app. I hope they take some of the comments to heart (all of them mostly bad) and fix them like a good company would. I will continue to buy things for my children from the same brand if things, but if they don't fix some of these issues, I'll be selling these off and will never buy from Motorola again.

by Lmsy11

My husband and I specifically got the baby monitor based on reviews, I just wish we had read the reviews on the app first. Had we done that we would have never bought our monitor. The app is extremely unreliable, has buffered for 15 or more minutes before. I can’t have an app buffering for that long if I am using it to monitor my 8 month old child. At that point I could have checked on them and known faster. The app also times out after 5 minutes, saying you’ve been running the feed for that long do you want to continue? Of course I do! I keep the feed up at night while she’s sleeping since she’s in her nursery, yet another strike against the app developers for thinking we only want to check the feed every 5 minutes. I’ve had this app not work on both WiFi and LTE connection, so it’s not just my WiFi that it is unreliable on. Every time there is an app update these things are never fixed. They may upgrade the interface to make it look fancier but overall don’t do anything to fix the real issues. If you’re reading this review in research about buying one of Microsoft’s baby monitors that uses Hubble, don’t. Save yourself a world of headaches. Buy one of their monitors that comes with a screen, don’t waste your time on a product they won’t fix.

by CindyVT

Update: I emailed Oliver as he suggested on 2/6. He requested additional information on 2/8. I supplied the information on the same day, about 9 hours after I received his message. It is now 2/13 and I have not heard back.

This app worked fine for the first 6 months then became extremely unreliable and would constantly time out or be off line. We have not been able to use any of the snap shot or tiger features in over a year. The app periodically prompted us to upgrade to the latest version to resolve glitches but when we try to do so, it takes us back to the current version of the app. This has been frustrating cycle. After owning our nursery cam for 2.5 years, the camera went offline again today. After following the trouble shooting instructions to delete and reinstall the camera, we were prompted to pay for a subscription. So after dealing with a terrible app for years, we are now required to PAY for the terrible service? And to top it off, we haven’t been able to find a phone number to talk with someone about the issues we are having. I sent an email to the address provided and received an auto reply acknowledging that my email was received and I would hear back in 48 hours. That’s was three days ago. This is just bad business.