Contact Evidation Support

by Carbybear

I have had this app for about a year and a half and it used to work pretty well. Some three months ago they seem to have “updated or upgraded” the app and now it does not function like it used to. Now you can’t smoothly scroll down to look at all of your data because it jumps or takes a while to load, and that’s if it loads.

On top of this there are dates where supposedly no activity shows up. The first time this happened, after trying to manually sync it and that going nowhere I contacted support. This was a waste of time since the only answer I received was that I am supposed to go on my Apple Health and the Achievement app everyday in order to avoid this. I cannot find anywhere that the app states this. But the beauty of this app before the “update” was that I could ignore and forget it for months and still get my points without having to worry about it.

I don’t know what the point of customer support is if they cannot input the information. I provided screen shots, but apparently they can’t enter that info into my account. I call BS, I don’t know any company that cannot five points for provable data, and if this company really can’t then it is garbage. The only reason I am leaving the app on my phone at this point is because I am already halfway to my next reward. After that it’s gone.

by LJyo17

I’ve had this app for perhaps about 2 years now, and as of a few day ago I had over 8700 points. I worked from home up until a year ago so I wasn’t getting many steps, plus I don’t have my phone on me at all times, but I was patient and knew it would take a while to get to 10,000 points. I felt like the reward was in sight and I was working really hard to get my steps yet I popped on the app last night to see that I had significantly lower steps than earlier in the week. It showed around 7100 points... what is that all about?! But I figured hey, that’s fine, maybe I can work harder to build those points back up quicker now that I work a lot and constantly am running around at my job. But now today I see I have over 200 less points yet again? That’s absolute crap! I checked the terms and agreements, the points don’t expire, I earned every single one of my steps and my points so I give up. This app is ridiculous. So happy it worked so well for others but I’m not totally convinced they’re not bots writing their little reviews from an algorithm.
That’s all, I feel better after spewing. Have a wonderful day all.

Update: I received a response from the app developer that this issue has been resolved within the app, so I guess that’s positive.

by MarkWGL

I have had the app for many months now and earned my first $10 back. I then submitted to have that money transferred to my Paypal. I put in my Paypal email address. What I forgot is that in that time I changed the email address for my Paypal. I got a notice days later from Achievement that the Paypal account was invalid. Yet that email did not give me any information on how to resubmit the request with a different Paypal account.

I then went to my Achievement page on the website. I noticed my credits for the $10 are no longer available on my account, likely since I submitted to have them withdrawn already. I then contacted Achievement via the help section on the website. This was over 2 weeks ago and have yet to get a response. Due to this I contacted Achievement days later on the help section of the app on my iPhone. Again no response. Then I contacted Achievement via the press email that is given on the website. I realize this is not meant for help but I am running out of options. Again no response.

This is beyond frustrating. I realize this started as my error. I have liked the app all along but am shocked how awful customer service is from this company. It's like it does not even exist and I have to question if this company is still in business.