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Downloaded the app made my account everything was going gravy and out of nowhere I went on the app to verify steps didn’t know it do it in its own new to this app but I was at the begging again where I was a new user and after multiple attempts to get my account it just won’t work tells me my number isn’t a valid number which is weird cuz I used the same number to make my account and emailed support but all I got was try making a new account with email but how em I supposed to try that if it only gives you the option to enter a mobile phone number ?? Was already halfway to getting one of the only couple prizes left on the app since everything. Is out of stock. Maybe here they’ll see me again and actually attempt to help me gain my account again or specifically tell me how I enter email instead of phone number

When I downloaded this app I was very excited about it but I am on immunosuppressive medications and I’m not supposed to spend a lot of time outside esp now I can’t go outside at all so what’s the point of even keeping it? I have $150 on the app and there’s nothing I can redeem it for. I didn’t realize it was an outside only app until after downloading it and even for a few weeks because before they did an update it was counting occasional indoor steps. I emailed them about this issue and never received any response not even an automated response. Also since the update when I walk outside it doesn't count all my steps even though I have clicked always for the location which I do for no other app. They don’t even let you use the app if the location isn’t set to always. Think it’s discriminatory, I would love to be walking outside but I can’t.

I’ve had issues with this app since day one, why I think they fix it is beyond me. I’ve had issues with refreshing steps and what steps actually get accounted for. It would take about 3.5 years to even get one of the cheaper prizes if your are paying for the app and twice as long if not. Paying for this app is a mistake, do not waste your money. Understandable they have more expensive product as prizes (I.e. AirPods, iPhoneX, $60 Netflix gift card, etc.) but you’re only allowed up to 10 points a day depending on how much money you want to pay for this app(only 5 points per day if not paying monthly). No updates to this app in 10 months, so obviously the creators have given up on fixing it and only created the app for your monthly payments to them. They’re are plenty of other apps that work MUCH better then this one!