Contact Swimmingly Support
Company Name: Swimmingly, LLC
About: Run a swim meet in less time, with less paper, and fewer volunteers. Use your
iOS devices to run your swim meet:
1.
Swimmingly Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Swimmingly. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Swimmingly. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Swimmingly, LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Swimmingly Timer Website
Privacy Policy: https://www.swimmingly.app/privacy-policy
Developer: Swimmingly®
76.92% Contact Match
Developer: Swimmingly®
E-Mail: [email protected]
Website: 🌍 Visit SwimminglyFan Website
Read 5 Customer Service Reviews 😭😔💔
I am getting an error trying to login. I have my password written down, so I know it’s correct. I’ve asked several times for a new password and did not receive an email (not even in my spam)
Why does the app now crash whenever we try to access a live meet? We can still access archived meet results with no problem. But even though we have the updated app version, and have tried two different mobile devices and two different Internet connections, every time we select the live meet the app immediately crashes
Too many issues
by AquaPaula
Meet central has potential however there are too many issues to recommend this to others. The system is marketed to eliminate volunteers however it takes the same number, requires tech savvy volunteers to run a meet smoothly, and volunteers to print and process ribbons. It seems difficult to use with a league that has different configuration of pools with regard to the number of lanes and the length of the pools (meter vs yard pool). To run adequately you will need a dedicated iPad to run the meet, an iPhone or iPad for both the starter and stroke judge, and timers who have iPhones. All devices must not have charging issues (an Apple ongoing complaint). Sprint carrier iPhones are inferior and will not work with the system. The starter's cord did not work for us. To maximize the system both teams must be subscribers. Customer service is inconsistent to say the least if not insubordinate to the "customer ". They need field customer service agents to support their subscribed team's first couple of meets to assure a smoothly run meet.
Horrible and ruins meets
by Ologyy
We have now suffered through 2 meets using this app and I cannot stress how bad they have gone. Timers continue to struggle and the meet starts and stops for them to reconnect. There is no flow and kids end up sitting in the sun burning. I have never seen so many swims have to be redone because the times never started, stopped or they can’t save it. The starter then reboots and we sit around for 15-30 minutes while they test and talk.
The issues with timing and the app led to an extra few hours for the first meet and today after 5 hours we had just made 50% through it. This was a small meet that rarely had 2 heat. People started to just leave and the starters we trying to find enough stop watches to just stop using this app.
I hope the teams agree to stop using this app and use anything else. Stop watches and paper would be a HUGE improvement which defeats the purpose of this app.
Meet Central: Huge Fail!!
by Databoss
I was the starter at a swim meet using Meet Central tonight and it was, to be kind, a boondoggle.
The system has too many failure points to be a viable product. We stopped using the system after multiple fails (meaning starter getting knocked off of the system; watches/iPhones not starting; timers phones dropping off of the system. We switched to manual watches and completed our meet, but you can imagine the results are a mess because Meet Central does not integrate with Meet Manager.
To the developers: it is completely unreasonable to expect timers to not switch out of the app at some point in the meet. You are not going to change the way people use their phones. You need to develop an app that fits into the current iPhone ecosystem.
Developers: Why does everybody use the same Huddle number? What happens if multiple people try to join as “starters?”
Developers: The starter and the meet ref should be able to see how many timers and stroke and turn judges are connected to the system.
Developers: Why does it take so long for you to get 16 timers logged into the system?
Me thinks Meet Central developers have never worked on transaction processing systems that need to be highly reliable and fault tolerant.
If you are a swim team, my advice is that this system is way too unreliable to use at this point.
Have a Problem with Swimmingly? Report Issue
Why should I report an Issue with Swimmingly?
- Pulling issues faced by users like you is a good way to draw attention of Swimmingly to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Swimmingly customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Swimmingly.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
