Lazada - Online Shopping App! Reviews

Five stars to this app for the quality of products and selection offered.
Where I see some improvement needed is on pairing items together for the customer to put in the cart with one click. Example: I bought a Redmi Note 11 Pro Plus, as I could not find the proper case and glass size because of not being familiar with the website; I chatted with someone online to help me find the right items I needed. However, the 3 in 1 suggested was the wrong item, so I wasted money buying the faulty product and repurchasing the right with another shipping fee. All that confusion can be eliminated by placing the additional items needed next to our purchased products. Common sense: Since a cell phone requires a case, tempered glass for the screen, and camera lenses, why not pair all items as a complete package? If the customer does not like the combination, at least he will appreciate the information to look for a different color or material; it all means, more sales, and happier customers.

I have had to return items twice. The first time this app failed to give all necessary info but told me that was all I needed. When I got to LBC they wanted me to take the package back. It was too inconvenient since I had to travel by tricycle so I left the package and contacted this app. Repeatedly I was told I didn't need any further info for LBC to process the package. After talking with the Lazabot, which I hate, I finally got a real person to send me the info LBC wanted.
The second time, I received an item I did not order and the second part of the order didn't arrive (I had ordered two of the same item but this app makes it two orders). When I arrived at LBC I was told there was an error in the info which I had printed from the this app (LBC shipping label). LBC accepted the return package. When this app sent a message to me that the return had been received, they would give me credit for only one item even after I told them I didn't receive the second item. I have had one email and one phone message asking me how many items did I receive. A phone call I received asked me why I didn't return two items. Finally, after speaking to at least five different people, the issue was resolved.
The staff which helped me were always polite and friendly and wanted to help. But, I think this app needs to get organised and quit using that Lazabot.

I have relied on this app for the past two years during Philippines COVID lockdown and processed multiple thousand of dollars through their site. But every Christmas they seem to change something. I understand security and in most cases the inability to order things was taken care of quickly. But not now… completely unable to order off the site using their wallet app or my credit card despite giving them my card and ID twice in the past month! Two months solid now no ordering in Baby Milk, Daipers, Ramen Noodles in Bulk… I support 25 COVID-unemployed adults and children and am now unable to do what I have done the past two year and avail of time saving bulk purchases. The tech support continually tell me “it’s resolved” but a quick check shows it’s nothing but incompetent lies! They refuse to look at their system and blame outside actors such as verified by visa or visa them self—even when those entities get no charge request out of this app as a vendor!
It was great while it lasted, but now it seems they are stumped by this impossible situation because they won’t look inside their system to see why charges never go out!

Hi guys, Im from Manila, Philippines and I updated to the latest update from Apple App Store. After updating, this app app wont run. When I click the this app app icon, it would give me a blank black pop up and go back to this app app icon without opening it. This started yesterday, July 16, 2019, Wednesday. I called this app help desk and reported the problem. Reboot my iphone, and problem still the same. Deleted this app app and redownload (6 times now) with same problem. My wife too had the same problem after updating. Btw, I used iphone browsers, safari, firefox n microsoft edge n when i go to the this app website, got another problem, it will close the three browsers without going to the website. Btw, I used my windows 10 64bit laptop and I can log in without any problem.

During my first several purchases, they were great. Now, I’m finding more and more unprofessional, untrustworthy and unreliable sellers. this app must be stricter to their sellers, because these kinds of sellers will make this app unreliable as a whole.

It’s also very hard to cancel the order even if the item has been marked as “to be shipped” for almost 10 days already. What in the world would be a sensible justification for something marked as ready to be shipped and for almost 10 days it is still not shipped? My order is already rotting and it is still not shipped. I asked the seller about it but no answer. I already contacted the customer service and told me to give them 24-48 hours to give me updates and it’s already past 72 hours and counting but still no updates. So all these, coupled with very unresponsive seller and unreliable customer service, where else can I go? What else can I do? How can I possibly get back my hard-earned money? This is cheating. I’ve never felt as cheated, disappointed and frustrated in my online shopping.

recently our area was effected extremely by typhoon Rai (locally call Odette). this app went out of their way to help restore regular delivery service to typhoon affected areas. this was very helpful as supplies by local vendors were bought up immediately following the typhoon. price gouging by local business (some) were really bad, but this app was able to resume delivery in a minimal amount of time and the supplies my family has purchased helped rebuild damage done by the typhoon which was extensive. Thank you this app. I would like to point out that other online vendors that compete with this app still has not resumed regular delivery in our area.

Bought a few items from them for my parents in Vietnam and it was all fine. Then had an issue with a rice cooker that came damaged. Talked to the shop and they said they would look into it. A week passed and nothing. Mind you we only wanted an exchange, not even to return it. So after that week we had to escalate the issue to this app. Turns out the shop said we already returned the item. I asked my mom and she said no one came over to pick it up. So this app said to talk to the shop again... another back and forth for a few days and they just said take it up with this app, we don’t know what to tell you. We showed timestamped pics with this app and they kept passing us back and forth between their staff. Very unprofessional and not helpful at all. this app needs to vet their distributors and they need to train their staff better on how to talk to their customers. Other times we bought were fine, but if you get an item that is damaged BE WARY!!!

I've been using Lazada for about a month now and Lazada has multiple bugs and a poorly designed UI that make the user experience very frustrating.
The most recent bug occurs when trying to contact the seller/courier (not stated- the lack of clarity is another issue I won't get into). When clicking for further assistance, I'm bright to a screen to specify my issue. I select a choice and click next. That next button seems to refresh the step rather than proceed to the next step. This inconvenience only compounds the issue I already have with my delivery and threatens to lose my delivery.
On the UI design, the check out procedure is very chaotic and poorly thought out. There are some creative ideas there (this app combines cart, saved for later, and wish lists. To purchase something you select the items from your cart and click confirm.). Overall it unnecessarily complicates the process, imho.

You need to improve your item display, most of the items that are out of stock or no longer exist are still posted. Such a shame your one of the biggest online shopping app but no improvements on this matter.

Updated review: It took so long to refund money when a seller had a mistake of sending an item. I know they are aware of sending a wrong item but why does it take so long for refund process? I have sent a photo of my return receipt from LBC but why wait for the item to come back to them? It happened to me once and the seller is like so proud that they did a mistake, never replied to me. I hope you do something about the schemings of other sellers that sends wrong item or not similar to the once they are posting, it’s a shame you don’t do action of sellers deceiving their customers. Sometimes I was thinking that you are not protecting your customers but you protect more of your sellers.

Those are used to be good but ever since they decided to call you before delivery instead of texting you everything went bad. When they would text me I could respond to the text message because I never have the sound on my phone it’s always on silent but I always check my text messages so this does not work for me this new policy where they call you so this is why I only give it a two star because most of my shipments nowadays they’re saying they attempted to deliver but they never texted me and they never came to my door to deliver

I like Lazada , but make sure you do cash on delivery. I suggest you don’t pre-pay for the order, you just might not see it. The delivery company doesn’t notify you a day beforehand. People have to work, if they do try to contact you and you miss their call, and then try to call them back the number does not work. If you do choose to pay cash on delivery open the package make sure you double check with your cart some will up charge you. Case in point, the item I ordered with delivery charge cane to a total of 99php the delivery guy tried to charge me 372php. That’s my advice for you when you get Lazada.
1) choose the option of cash on delivery
2) double check your order so you don’t get up charged.

Watch out for some of the chines store they won’t help you out if you get a defective product make sure to buy from local stores if you can

I am excited to receive my order for my pet dog. A brown color round bed for my dog. Hoping it will be delivered on time. this app made my expectation build high because of what I have heard & seen on TV as I watch Eat Bulaga noon time show. Many satisfied customers on line who shops with this app and turned out to be fun due to variety of items in so many to choose from. The accessibility of goods from all walks of life is just within reach possibly because this app made it really easy for everyone and safe too because we didn’t have to go out of the house to go shopping. Way to go this app!

The store where I got my sd card are damaged already well packaging but the product it is not working ..!! I ask for the store to give me the refund but she’s giving me a hard time , I don’t get it she told me she will lose her job but what about my money that I spend it ! I just need her to do the refund the store name is chai knows selling the sd card not only complain to that store somebody else too … so I hope this problem will help me she refund me for one as card I bought 2 of them !! So I just need them to refund me for the other one thank û

Navigation is good. No problems looking through dozen of products. Presentation of product page is very clear with different sections that is easy to jump into

Deleting items in cart is not clear. It took me a while to realize that I should be swiping to display options for deleting items. It would be helpful to have this clearly presented to users.

Biggest problem I have is that Lazada still lacks landscape mode. I am using this in my ipad and I am force to have my tablet on portrait mode. It would be helpful if landscape mode can be added especially for users like me where my tablet case only stands at landscape mode.

Nearly every vendor I have interacted with on this app has been dishonest, incompetent, or an outright scammer. There appears to be little if any quality control, and vendors can make as many wild and inaccurate claims about their products as they want with no consequences.

Processing orders as “shipped” even though they have not so that you can’t cancel, misleading or even false product descriptions with no way to get your money back after paying for an inferior product, the list goes on. And, as told to me by this app customer service, vendors can simply turn off reviews, so that you can’t even write a bad review if they scam you.

To top it off, this app customer service is slow and ineffective at getting anything accomplished to help you. It’s less stressful and more cost effective to just go to the store or try Shopee or another competitor.

Sept. 2018 review:
It’s time to say goodbye to this app. I have been your longtime buyer for years but I’m done with you. Your new shipping policy is horrible and discriminating. For all products that are priced low or high, shipping fee of P1000+ per item is ridiculous. Who in their right mind would ever pay for that?? Thank God for other online shops like Shopee. Only a few barangays are affected with this new high shipping rate. Other barangays nationwide are unaffected and still have the same shipping fee of P100 upon checkout. And you call that fair?? Nice going this app. Goodbye to you!

April 2018 review:
There’s a huge glitch on COD payment option upon checkout. This needs to be fixed ASAP. It forces us to use other forms of payment options which aren’t preferable. Always prefer COD’s. To the this app app developer: Find the COD ERROR GLITCH upon checkout and see for yourself. This glitch has been going on for months now. Please find the time to correct it. Thanks!

Checkout system on the this app app leads to a double pay out. Needs more work. No email confirmation sent regarding transaction. The website is fine but the this app app checkout system needs to be fine-tuned. The rest of Lazada is fine. Hope it gets fixed soon.

this app has many products online. Customer service is excellent. The delivery fee is reasonable, many times they are free. Delivery is fast. However, they need to focus more on customer instead of sellers. They need to have an exchange policy. Not every unsatisfactory items need to be returned. Exchange would resolve the issue. Return the item then reorder is not the same as the exchange especially when the price increases after the purchase or discount can no longer apply with the reorder.

Liar! this app constantly shows what is real disappointment for their customer service. There is an missing item in one of my orders, I requested refund of the single item, but they require me to send an empty package back in order to get the refund. After talking to the customer service agent who I waited online over 30mins, not shutting the screen down, otherwise, you will lost your connection and need to queue in line again, they said they will progress the refund process immediately after the chat is closed. However, they fail to do so. Not only this order, many other orders, it’s really impossible to get your refund. I really don’t understand the existence of Lazada, anf fake likes they got on Facebook.

I used to love this app got a lot of things correctly and on time but then I guess I ordered too much or something because now I order something and the seller sends me something completely incorrect or it doesn’t match the product description or they’ll advertise as international sizes or as European sizes and they’ll instead send something that is in The China sizing system and that isn’t converted correctly.

The last 3 orders I’ve received have not matched the product description and the sellers have rejected the return and refund. Which is something they are allowed to do, and this app customer care isn’t helpful. I ordered a gameboy game but got a plastic toy and a pack of cards. I ordered a charging dock for AirPods and the iPhone X but got an Apple Watch charger.

Also they will waste a lot of cardboard sending everything you ordered from one store one at a time also increasing how long it take to receive the package.

Descriptions aren’t accurate, and there seems to be a lot of false advertisement in order to get more people to buy.

Last Christmas, I ordered 4 x Sony Headsets of different colors with different prices. I received 4 x Blue ONLY headsets which was the cheapest of all the headsets on sale. I called customer service and I was informed in order to get a refund, I have to go to LBC / 711 to return the items. I asked if my shipping fee will be reimbursed because I am being asked to go out and return the items, they said no. That defeats the purpose of ordering online and paying for shipping if I have to go out and return the items. To make the story short, I kept the items, no refund, no compensation, no assistance from this app, my pamangkins and I when we all go out and we ALL wear BLUE headsets. Never ordered from this app EVER again. POOR CUSTOMER CARE, they already made the sale, why should they care, right??

Purchased an expensive product from this app, two days later after payment went out it’s still pending. No notification sent, I had to check the system. Followed up with customer service providing them with Proof of purchase and transfer. Now they say they need two more days to look into the problem, but they don’t work weekends so.... When you take someone’s money, then don’t process the transaction, then seemingly can’t even find the transaction, then make the customer wait more....it’s not just unprofessional, it’s untrustworthy. As of today you’ve taken my money and refuse to process the transaction, even with proof of payment. That’s called FRAUD.

I rate it highly as it’s great having a service that provides COD delivery in the Philippines. Only thing needs fixed is the feedback service. If you rate delivery to low or say something they don’t like they won’t let it post. Also you place an order and a week later or more the seller may cancel and you can not leave them feedback, even though they wasted a week or more of your time waiting for the order, then suddenly they cancel it. Bad.

Just received my second order of stainless faucet. Packaging was excellent. No dents, scuff or anything. Installed it minutes and works fine. My lavatory faucet gives luxury class to my bathroom. My wife was very happy about it . The quality was excellent and quite heavy. I am planning to buy another for my daughter. I hope I expect to last long without rust in the future.
I highly recommend this product.

This is a great way to shop , I have been shopping online for a few months now and so far the items have arrived earlier or on time . The packaging has been satisfactory with no or very minimal damages. The items quality has been 90% as expected, most of the time the item as described and few that are not but by just carefully reading the descriptions and reviews. Overall it’s so much cheaper than department stores prices.

The Program great but when check orders already order is not clear description of was order. And another main thing is if like something cannot or say easy to reorder one more again.

Have to search again for item and hopping is same one . eBay offer that say reorder.

Thanks if you can fix this

This is the most dishonest vendor on the Web. They run scams and cons to rip off your money. There are few if any honest vendors on this site. They advertise “extra large” items for sale and will send you an overpriced a dollhouse item instead. They advertise “wooden” furniture and will send you an overpriced furniture cover instead. They will advertise “Nike” shoes and will send you an overpriced cheaply-made Chinese copy instead. Their lady bags are counterfeit as are most of the other items for sale on the site. This crooked company can operate in Asia only, where there are no consumer protections. It will never be allowed to operate in Europe or the Americans.

The photos that the seller posting are NOT the same as what the will send to you. Not all but most of the time. Order pillow cases asked for color that i needed but sent the wrong colors my mom said so ugly poor quality . Same as I ordered school bags for my nieces cause they love pink but sent me red instead. Simple instructions they cannot even follow. Just saying...