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Service so bad they can’t even blame Covid! I started my journey to buy and trade in a car with Vroom in late November. Everything was going fast and easy. Got the car no issues it’s a nice car, traded vehicles and they priced it $3,000 less than what they estimated without saying why. Car was in perfect shape no smoking and mileage low we moved to the mountains and wanted to get a sturdier ride for the winter. Not the bad part though. We went through all of our temp tags constantly waiting for our title and registration. No one knew why we weren’t being notified, I called and called same answer and no one understood and when I spoke with someone higher they didn’t know and when they said that’s the title and registration personnel job I asked for their number or to be forwarded they didn’t know the number that happened multiple times with different people. It took 4 months before they sent the final paperwork! Then took another 2 months to get a notification that Vroom finally did their part and sent it to the state and did not give me new tags bc the state only allowed them to do 3 mind you 3 temps that barely lasted for a month. Vroom should be disappointed with their staff and train bc clearly everyone you have is incompetent. I just got my title and registration today. You can’t even blame Covid on your faults. Do people a favor and either stop or get your stuff together. Worst experience I have ever had.

After purchasing a F-150 on August 6th I had a delivery date of August 17th and after the vehicle didn’t arrive I called Vroom and I was told there was an issue with the carrier getting there to pickup my vehicle. So a few days passed and I called back and Vroom had no updates so I started doing some research on my own since I received no call backs like I was promised and I was able to find out who the delivery company that was supposed to be transporting my truck and I was told that on the 15th they attempted to pickup my truck and Vroom wouldn’t release it. So after many hours on the phone with Vroom I was told that the vehicle was still going through inspection even though these vehicles that are listed for sale are supposed to be inspected prior before they are listed for sale. So fast forward to August 24th I’m finally contacted by Vroom and they informed me they couldn’t deliver this vehicle because the engine the engine had failed and if I wanted to pick out another vehicle I would be contacted within in 72 hours. At this point I know these people can’t be trusted and I informed that they just needed to refund my $7500 dollar down payment and their reply was someone will contact you within 72 hours to go over that. This is the shadiest company I’ve ever encountered. My suggestion to anyone considering Vroom if you cant put your hands on the vehicle don’t trust these folks.

Do not purchase from Vroom if you expect a seamless process and any semblance of customer service. I purchased my car on October 29th. Vroom and I both signed the electronic contracts (DocuSign) on October 30th, the following day. For ten days I called and asked where my hard copy contract was that they send via Fed Ex for the “wet” signature. After 12 days they reissued my electronic contracts for signature because the payoff on my trade changed by $16. Well yeah, if you take 12 days instead of the advertised 2-3 days that will happen. Payoffs are typically good for 10 days only. I signed electronic contracts again on November 11th. The hard copies were sent to me and returned to Vroom via Fed Ex. They received those on Monday, November 15th at 9:30 AM. To date my vehicle has not been released for shipment. It is still with contracts. And it will take up to 14 days to ship it, according to Vroom. It takes two weeks to ship a car 500 miles - a 7 hour drive. The idea that Vroom can buy and sell cars online is an illusion. They do not possess the capacity to perform online sales. And customers are not allowed to speak with a manager. Ever. For any reason. If you think I’m making that up, give it a try. My advice - go somewhere else, anywhere else, and buy the vehicle you want. Vroom is a sham.