Contact Wyndham Hotels Resorts Support

by SoCal George

I tried booking a room using this Wyndham Rewards app back in January and was notified on the app that it was currently undergoing maintenance. Not sure what this meant, I tried booking again. And again it said the booking could not be completed due to app maintenance. I finally left the app and booked online.
A few weeks later I discovered that I was charged twice (full price) for the hotel room I tried to book through the app. I never saw a confirmation email and was never notified within the app that my booking request went through.
I’ve called the apps costumer service and have been hung up on, given the runaround and have been told that it was my responsibility to cancel the bookings that I didn’t even know about. The costumer service agents clearly do not have care and are only concerned with the company’s bottom line.
I’ve never felt this helpless when dealing with a customer service agency. It’s completely turned me off of Wyndham Rewards. I will be taking my business elsewhere.
I recommend booking online. This app is faulty and you may be wrongfully charged. If this happens, good luck getting any resolution at all.

by Dallas1020

Sorry la Quinta sold to this group. Their customer service was amazing and the app was terrific. Wyndham is awful. Now that Wyndham is letting each hotel set the dog policy, and charge, it’s a nightmare to figure out if pet rooms are available and the cost. Customer service is a joke. I called to make a reservation and the gal put an old number on the reservation so it never showed up in the app. And she never added the dog. After multiple emails and calls, finally one said the gal put a closed account number on my reservation, but could they switch it to my actual number? NO! How can a customer service place not be able to add a customers account number on a reservation. Plus after every single call, they tried to upsell me on a bunch of things. So annoying! I’ve had to call each hotel on our driving trip individually to find out their dog policy and the charge. We were very loyal la Quinta members but no longer feel the same with Wyndham. We’re going to use up our points and go with a chain that actually has some customer service. If we’re paying extra to take our dog with us, would rather go with a group that appreciates its customers. We miss you La Quinta!

by Peasmakr

I am a member of every major hotel rewards program as I travel probably 100 nights a year for work. This is the only app that won't allow you to track future reservations in the mobile app. Some seem to show up while others don't. I've called the Days Inn Penn State three times now go give my rewards ninety for the reservation. Each time I accuse them of not entering it because it's not showing up in the app. This last time I had them read my rewards number to me from the reservation. Yep, they have it. But for some reason this stay won't show up in the app. I have a stay reserved at a microtel at mansfield Univ in May and it is showing up, however. I emailed customer service. They claim they will respond within 48 hrs. That was a week ago. No response. I called customer service. On hold to Chinese restaurant music for over 20 minutes. This app and this brand apparently could care less about the customer experience. I do my best to avoid their properties as a result. If they don't care enough to fix their app and customer service issues, I don't care to spend my or my company's money at their hotels.