Contact Otter Transcribe Voice Notes Support

by Scifivision

This was a really great app. I used it all the time for phone interviews. Suddenly I try to import an mp3 from my recorder and it won’t work. I updated, and now it says there is a limit on imports for basic accounts (like 3 I guess). I’ve only used 14 of 600 minutes for the month (one file)! I usually only import a few a month. It says you can record directly without paying, but 1. It doesn’t record phone calls (which I am legally recording as interviews to transcribe with their knowledge), and 2. I already have the files, so I’m stuck. I’m on a time crunch so I either pay or find another app.

If I had gotten a warning, I could have tried recording using my iPad and the phone speaker, but no notification it was going to suddenly stop working. So now I’m just stuck with mp3s I can’t import.

Really uncool to do to your customers. You should have at the very least given a heads up. I get you want money, but that’s crappy to do to your customers. It’s also way too expensive if you only upload a couple per month. Why not offer a package you can buy? Like if I could buy X amount of transcripts for $10, I would consider doing that.

by StrangerThingsChick

I’ve recently started using this app for conducting interviews at my school, since I’m apart of the newspaper club, and It’s super convenient! However, theres been some weird glitches and bugs that have been making the app hard to use. First, whenever I highlight text in the transcript, I can’t un-highlight it and it gets pretty annoying. It also never highlights what I want, and always messes up my text. Another thing is that when you sort a recording into a folder, you can’t take it out, and your left very unorganized. It would be great if you could look into these bugs and fix them, since I look forward to using this app more in the future! I also suggest that you add some more organizing features like being able to underline text, different highlight colors, a way to trim audio-recordings, and more.
Thank you so much for taking the time to read through my review, and I hope you can consider these suggestions and fix the bugs :)

by Ian_Ingram

I’m in yearbook at my highschool and I do interviews all the time and this is the best app for the job, hands down. I still have to make edits to my interviews because the hallways can be noisy and the people I’m interviewing can be quiet and this can lead to the app not picking up words or getting the wrong words, but I can’t really control those things. My only problem with the app is that I cannot just convert it into a Google Doc straight from the app, many school districts are moving to Google for their way of communication (Classroom, Docs, Slides, Gmail) and it would save me time because currently I have to put it in my notes app, then copy it, then create a Doc, then paste it in the doc. My guess is you guys have been thinking about this for a while and I saw that you guys respond to reviews somewhat quickly so I thought I would give a review.

P.S. Also, does a visual representation of the different speakers exist on the app? I would love to be able to visually know when speakers change, I understand how this would be hard because not everyone talks the same all day but maybe you could let us do it manually? Like my font would always be grey and other people talking (in my case it’s 1 person) would be another color. Alright, I hope this gets through to somebody who can at least think about it. Thank you for your time. Great app.