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by Mowe251

The last order I placed continually didn’t do anything that I asked. I ordered very specific logo design. They put the wrong business name down every single time even though I continued to correct it and repeatedly told them that was not the name of my business. I sent the exact logo that I wanted incorporated into a monogram so it was very simple and easy and they ignored it repeatedly, and created something totally different and wrong. I told them the kind of welding that I do and the kind of welding torch that I need to be in my logo is very specific and they continued to put the wrong kind of welding torch into the logo which would represent a form of welding our company does not do. They sent me formats that I couldn’t open even on my computer so I asked several times if they could send me a format I could see and review. I couldn’t see the work and be able to review it and I waited so long to receive that format that fiverr finally approve the work. So now I have paid and am very disappointed and still have to go back and pay somebody else to do it again because it’s not anywhere near what I was looking for. Fiverr would not let me leave a negative review. I feel the reviews are allowed to be positive only.
When I tried to contact the resolution center I was given an error message

by Wetwade12345

This app and service seem like a really cool idea. I paid over $200 for a top rated artist to deliver a logo in 24 hours. (I searched profiles for hours!) The artist never delivered a finished logo and TWO MONTHS later I finally got the money-not refunded but I was given that amount in credit for the site. I have tried five top artists trying to use my credits but I have yet to find an artist to speak English and haven’t delivered anything close to what I’ve asked for. I’m currently begging an artist for a refund because it is not anything I asked for. I have sent them over 20 reference photos and paragraphs of explanation. I am happy to support artists from any country but the language barrier has seems to be too much. I read this in the review for many artists but didn’t take caution. Please just let me have my money back, oh wait they don’t have actual customer service it’s just an app. That’s right, no one to phone or email if you’re having issues. I sent complaint and requests and nothing!!! Now I’m stuck owing money to an artist who won’t even try to make it right. Wish I never placed an order. I understand going in next time I will have a concept made, but then what really is the point of this service??? Zero stars.

by MatthewBillman

I created a seller account on Fiverr - from account creation to date, I’ve been unceasingly inundated with scam gig requests (17 to date, roughly 1 every two days). I’m a data scientist, and offer freelance machine learning dev experience on the side. Literally every request except one that I’ve received - and I get them daily - has been some variation on the following theme: “I (buyer) and from (some foreign country) and want you (seller) to set up a fake account for me on (gigging platform) because (bogus reasons ranging from work visas to online censorship).”

There exists no means for sellers to report scam requests, and therefore I’m stuck dealing with these messages until the accounts behind them are banned. And in spite of what Fiverr claims, this DOES impact my response rating on-app (not all scams are caught), which currently sits at 60% despite my perfect non-scammer rapport. Which has been easy to maintain since, as mentioned before, I’ve only been contacted by one non-scammer.

Fiverr is either in WAY over their head with this, or willfully negligent at maintaining a positive environment for their sellers. All it would take is one machine learning intern with a substandard message dataset to build a spam filter for these sorts of things - Fiverr, if you’re reading this, I’ll build it for you.