Hurb - Hotels & Resorts Reviews

I booked a trip to Vegas and I had to cancel. Well I did so within the timeframe they give you to avoid a fee . I receive an email in Portuguese had to get it translated by my friend and it literally said we received your cancellation notice we will keep in touch . Well no one has tried to contact me. I tried emailing back and calling numbers they have on the invoice but the phone numbers don’t “ work” .
After various emails from my end and receiving nothing from them, I decided to look up reviews on this app. I wish I did that earlier because not one review said anything good and all have the same issue , which is the refund process. You pretty much get scammed out of your money. Stay away from these people . For one it’s based in Brazil and you won’t have any contact with anyone ever. 2. They are so quick to take your money but want to disappear when you need a refund . I decided to call my credit card company to help me dispute the charge with them. So avoid this company like the plague !!!!!!!

This was a terrible experience for my family we reserved a one night stay and they took our money, provided us with the confirmation number and invoice but no room. We arrived at the hotel and no room. Luckily we was able to get a room but had to pay again and the room matched the rate we paid to this app. No phone number to co tact anyone, just Hurb and email. This was July 9th and I still have not received any type of update or refund. I WISH I would have read the reviews before we used them but that is my fault. I will never use them and I will encourage everyone else not to.

Continued to send me deals in another language also but no update on refund.

Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH???????
I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else

** UPDATE ** still no refund. I have all the documents stating I would get a refund and today they tell me I can not get one? This company is a thief and needs to be shut down. I will continue to update and use all platforms to let people know this company STEALS YOUR MONEY. **********This should be removed as a travel app. They are super hard to get in touch with then you “chat “ to cancel several times as it still shows as a reservation. Going on three weeks and they will not sent me an email to confirm the cancellation. It take about 8 mins for a reply in chat with very vague replies.

I rented a room in Vegas with this company and they took my money in 24hours. The hotel in Vegas closed due to pandemic situation. this app help desk fed me BS that it would take 60-90 days for a refund and they kept emailing me fake refunds that literally just say “refunded” and still to this day I’ve received no refund. Company is a scam and they will send you emails everyday in another language. To top it off they set up my room with the wrong name, good luck trying to get a hold of someone that will actually help you from the help desk.

Horrible customer service, they obviously try to make it as hard as possible to get help or make a change, even during Coronavirus when travel guidance is constantly changing. No actual support number, just a chat service that takes forever and must be staffed by 1 person because I was 3rd in line for 10 minutes. There’s a reason no one uses this

The phone number doesn’t work, they take your money and never refund or tell you they give credits but then charge you again. The “customer support” is nonexistent. They will not book you and the invoice you get is not for the amount you got charged. It’s totally a fraud! UPDATE: They responded to contact them at an email address and I’ve done that, no response there either.

The design is good and usability awesome. I like how I can quickly access everything and nothing is too hidden or hard.

I had a change of plans and have been trying to contact someone for almost 24 hrs to no avail. They don’t have a phone number just live chat. I waited in queue for 2 hrs before giving up. I called the hotel to make sure they actually booked me because it seems like a scam. I literally have no one to contact for help.

We booked a room at a water park for my daughter’s 5th birthday. They gave us a confirmation number and said no need to contact the hotel to confirm reservations. We called to see when we could arrive to use the water park, only to be told the hotel was closed for the week. No reservation was received! The phone number is disconnected in the email.

DO NOT USE Hurb OR COMPANY!

Booked a hotel with them, they took my $600, they sent me confirmation number of my stay, only for one hour later to say all rooms were sold out. It’s been over a week and I have NOT heard back from them or seeing my money back into my account. I contacted them daily still no respond. WORST APP EVER. Do not go thru them!!!

Do not book! They will immediately take your money and never book it. They have the same person answer the chat every time, that is very unprofessional and can not communicate in English clearly.
They will give you the run around when you try to get the hotel confirmation.

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I booked a room in Vegas for October. It’s been 24 hours and no confirmation email, no contact with anyone and there’s no record of my transaction on their app! Their chat option is bs. My money was taken and as of right now, there’s no proof they actually booked my room.

So I booked a Ceasars Palace room for July. Once I paid, it has been hard to get anyone on their chat line. Then to top it off, they told me I didn’t book Ceasars but the Mirage, which I didn’t. They’ll send you a pdf of nothing you’re looking for.

I booked a reservation in Las Vegas., they charged my card and when I called the hotel to confirm they named a different third party company not this app, they had booked my name but a different phone number and address. The worst my reservation wasn’t paid yet. Worst experience ever.

I booked a room confirm with dates an everything ones submitted date was change, need no cancel the reservation I made and no option to cancel. I already send an email I haven’t receive an answer yet

Got charged by them got to the hotel and the hotel told me this app had canceled my reservation. So not only did I get charged by this app but also got charged by the hotel. When asking for costumer service just got sent in constant circles. Scam scam scam

Don’t ever use Hurb or book anything! They do not respond to you by email.. I made several attempts two different emails.

They say you have free cancellations, but trying to do it is impossible!!! I’ve tried for a week now with no success. Very disappointed