Contact Hurb Support

I booked a trip to Vegas and I had to cancel. Well I did so within the timeframe they give you to avoid a fee . I receive an email in Portuguese had to get it translated by my friend and it literally said we received your cancellation notice we will keep in touch . Well no one has tried to contact me. I tried emailing back and calling numbers they have on the invoice but the phone numbers don’t “ work” . After various emails from my end and receiving nothing from them, I decided to look up reviews on hurb. I wish I did that earlier because not one review said anything good and all have the same issue , which is the refund process. You pretty much get scammed out of your money. Stay away from these people . For one it’s based in Brazil and you won’t have any contact with anyone ever. 2. They are so quick to take your money but want to disappear when you need a refund . I decided to call my credit card company to help me dispute the charge with them. So avoid this company like the plague !!!!!!!

This was a terrible experience for my family we reserved a one night stay and they took our money, provided us with the confirmation number and invoice but no room. We arrived at the hotel and no room. Luckily we was able to get a room but had to pay again and the room matched the rate we paid to HURB. No phone number to co tact anyone, just the app and email. This was July 9th and I still have not received any type of update or refund. I WISH I would have read the reviews before we used them but that is my fault. I will never use them and I will encourage everyone else not to. Continued to send me deals in another language also but no update on refund.

Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH??????? I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else