Contact Confide Support

The reason I am rating this 1 star is because I tested it out within the iMessage app and it doesn’t prevent screen shots for texts or pictures. Within the Confide app itself, it works the way it’s supposed to, but the other person would need to have the app downloaded as well and not everyone is going to do so. So if I want to send a confidential message to someone who doesn’t have this app, and so I choose to use this application via the iMessage app instead, it’s 100% faulty. If this were fixed I’d rate it higher. But for that reason...I’m out. A good alternative to this is the ‘Off the Record’ app which functions properly within the iMessage app as far as sending confidential messages or pictures, self destructs, and prevents screen shots, etc.

Beware if you think you’re downloading a free app. The $59 subscription will be billed to your account days later and Apple will be unable to issue a refund since Confide abides by Apples policies. You can avoid being charged if you cancel the auto renewal in your Apple ID subscriptions tab: settings, Apple ID, subscription, Confide. Unlike most subscriptions that tend to offer a prorated refund, Confide, by default, locks you into a year of service. I emailed Confides customer service and was told that Apple handles all refunds. I was hoping to love this app but it’s difficult to convince other recipients to pay to receive messages, especially when they’re at risk of unintentionally signing up for a $59 service that they thought would be free, or at worst, be billed $4 for a month of service. $59 billing surprises can’t be a smart business model.

The message received or sent does not disappear from the screen . It may in 24 hours but both the message received and the one sent stays on even after I go to another site and come back to Confide later. I don’t call that an ‘improvement’. Don’t think for a minute that this is the original “Confide” because it isn’t!! AND there is no one to call or ask questions. When they first started if you had a problem or question there was a # you could call —-no more you are on your own. I would not trust sending a confidential message anymore! Rph