Merlin Bird ID Status

I am unable to install any Bird Pack on my new iPhone 14. I have tried a number of times including deleting and reinstalling the app. Interestingly, the Bird Pack installed almost immediately on my iPad. What’s the problem? Thanks. Prudence

After I added upgrade of North American birds, Merlin app won’t make matches—example: I clicked date, allowed location, size between sparrow and robin, color black and white, at feeder and it said no matches!!

I video record a bird singing using my camera, then convert the MP4 file to just an MP3 sound file, and then try to open it with Merlin ID Sound, and it always says 'there was an error opening the file', Can MP3s recorded with other tools be read by Merlin ID, and if so, how can I do that? Thanks much. Merlin ID Sound works fine when recording directly from my ipad.

The Merlin bird id’s explore birds isn’t working properly. If I click family on explore birds and push enter the screen shows nothing. I hope this gets fixed soon because it is a great way to know what birds are in my area.

Sound ID won’t download after I downloaded the app in my iPhone with IOS 13. The photo ID did download though.

Merlin calls out 3 time as many species on my iPhone XR as it does on my wife's iPhone 8. Is this differences in the microphones? We have checked all the settings and cleaned the microphone apertures.

App not displaying bird id when recording on a Samsung A3 2016

Failure to record. I’ve twice run for forty minutes or so, and when I stop recording the stop button becomes an everlasting progress indicator, responding only to shutdown, with loss of the recording.

Hi. Im getting a message saying my 5 day grace period is over and need to confirm my email but the email you send me to do so doesnt arrive in my inbox or junk even when i request to resend email.

I'm also having the problem of just getting the "Your 5 day grace period is over" message and to confirm my email to continue. It says that it sent an email to my address, but it never comes and it's not in spam. Can't get past this screen to actually use the app.

I can't retrieve any recordings longer than about 25 minutes. It just hangs and I have to quit. Please can you help!

never loaded correctly - received 'five day grace period' error message, then will not resend email.

My Merlin App keeps freezing. I get a circle on the screen that never seems to finish.

I recorded sounds today and can not retrieve all of them...

My Merlin bird app (Android) always says "no match found". It says listening for birds. Then it says bird heard or something like that. Then when I stop recording it says "no match found". Samsung Galaxy A03S I have re-downloaded (May 17 Google Play Store) the Midwest package, stopped the app, uninstalled and reinstalled the app. It's like there is a disconnect between the recording and the ID. Thanks, Out of ideas

Everytime I try to save a bird to my life list I get the Error "Submission failed. Please check your internet connection" but it happens no matter where I am, at home, at my mother in-law's, or at work.

Many times when I am using the sound id, the app freezes and stops working. Other times it works fine.

Since the last update sound ID freezes and I am unable to get out of it for a while and then finally I can clear it out.

5 day error message and never get email to verify. Reload app and same thing happens over and over.

I can no longer save birds to my life list. I get an error regarding not being connected to the internet, which is definitely not the case. It also gives me an error that my life list cannot be retrieved

I have loaded Merlin on 2 different samsung phones A20S and A54. When I record a bird call I can see that the app is recording and can play back the bird but the app always says Merlin couldn't identify (It is a moderately loud northern cardinal) I couldn't do other common birds either. It says (The bird you are hearing might not be in our database) I have the North America profile loaded and the rest of merlin seems ok as far as I know. I also responded to the email after loading the app. Microphone and location are on in settings though it couldn't ID where I am but the app doesn't indicate that is "A Must Have". I have a solid wifi connection. So for this to happen on 2 phones, What's Up ????

Only get need active internet connection message when trying to log. Mpalmer user name

have enjoyed a trial of this application and would like to continue using it. However, I find myself in a loop and unable to access the app. It asks me to verify my email address. When I do that it tells me I should receive an email from you, but it does not arrive. It is not in my spam file either. Can you help me with this? Thank you, Mary Ann Hogan

Had to reinstall Merlin to get it to work again to recognize bird sounds. Also turned on location. It now records the bird sounds, which are quite loud, but the wav recording volume is extremely low. Even when I turn my speakers to their highest setting I can barely hear the birds.

When I either upload or take a photo, on the second screen only the topmost left corner of the picture appears, drastically zoomed in. I've done nothing to crop it. So the app has "sees" only a tiny fraction of the photo (a corner) and can't identify any birds. Why does it do this? it didn't do this before.

When playing back my recording, the active birds used to be highlighted, so you could tel which one was currently singing. Now there is no more highlighting. I tried restarting the phone, no joy

I have a sound recording of 33 birds for one hour and 53 minutes. It uploaded to the save section. However, it will not load that recording to show the different birds it just goes back to the home screen of Merlin.

When I first downloaded the Merlin app the bird pictures were in color. They are now black & white. What can I do to correct this issue? Just love the app by the way. Thanks so much

For the past couple of weeks, recordings will disappear within a day of taking them.

I recorded an unusual bird on Dec 31 2022. I went back to listen to it and it was gone. This is possibly a rare bird and I would like to be able to retrieve the call. Any suggestions? Thank you! Linda