TenantCloud is a perfect place for landlords, managers, tenants, and service
providers to have a simple and easy access to their property, units, leases,
accounting and maintenance requests information on their iPhone/iPad managing
their property from anywhere as well as collaborate toge...
Landlord perspective, Super excellent cloud app accessible from any device any time
I had been using application for over 15 months and witnessing great features of this platform. I am using it as a landlord to manage my 17 properties; it is really impressive platform augmented with great efforts of team making it an enterprise platform that the best out there will have great potential to grow adaption quickly. I love the features of tracking my tenants, monthly rental run, reports and ability to export them into excel and being of global support supporting my local currency and entry in Arabic. Rental due posting is automatic and at my convenience I can configure timings, lease renewal is great feature, credit and receive payment against various payment methods is very helpful and the team keep me impressed with their great support, tips and enhancements. Well done and keep the good work TenantCloud!
The best there is, top notch support
I’m by no means an easy customer. I know interfaces and good support when I get it. I”d be lost without TenantCloud. I manage my 30 properties practically alone with the help of Tenantcloud for over a year now. Everything is rock solid and it works. They also update regularly. With this app and Textline, all my service pros are in TenantCloud, my lease keeps getting better as I adjust it, it’s easy to upload expense receipts and invoices as the months go by, when I submit vacant properties using their system to all the sites I get instant call backs, almost never an issue getting new tenants to submit an application (if they can’t i don’t want them anyways) running credit checks is easy, collecting rent online easy, the app on my ios phone is fast and professional, owner agreements and reports easily done, it does it all!
Great app interfacing to TenantCloud website
I happened upon TenantCloud based on a review from another website. I’ve been looking for a rental software system to replace my software I use now that was a windows based version. I looked at 3 or 4 other rental systems and TenantCloud was by far the best I have found. I have been a landlord for 15+ years with almost 40 units and have been impressed by the functionality it has offered. Every day, I find a new feature in the TenantCloud system that impresses me and makes my life easier. This app is an extension to the TenantCloud website. This year, I am going to give my tenants their very own portal, all because of TenantCloud. The iPhone app mimics the interface of the website but puts it a format that is viewable on my iPhone. Thanks for developing a great app and making my life easier.
Great app for managing rental properties
I only have a handful of rental units but I must have fully tested/tried at least 10+ apps before finding this one. It has everything I need to efficiently manage everything from listing a unit, screening tenants, tracking unit info, managing reminders and service requests and even online payments and pretty comprehensive accounting capabilities. To top it off, they have digital signatures for Leases and an app for tenants to track their leases, payment history, and submit service requests. This app is hands down better than every other app I tried and the in app customer support team is excellent if you have questions or issues.
Horrific User Experience
As a software developer, using this app makes me cringe. The only reason why I continue to use it is because it is required by my landlord. Overall, the app is buggy. There are certain features that I don’t even try to access because I know that it will cause the an error. The app is tedious to navigate and lacks intuitive functionality that most modern mobile apps (actually most apps in general) utilize. The design is reflective of the lack of effort put into the user experience. Something even as simple as logging in becomes a tedious endeavor because either you enter in your credentials each time or by using the other single sign-on options which I should add is not automated. You still have to click through a couple of screens to complete the login process.
So far so good
I’m really appreciating the application to get receipts uploaded on the go and using my phone to get pictures of my receipts. Much easier than scanning receipts on the computer. This is also a great resource for a quick way to look up contact information of both tenants and companies on the go. My one issue is it locks up at times. I need to completely force close the app and start over. Frustrating but not a deal breaker. I have hopes it will get better and better.
Added unpaid expenses not showing
So I added an unpaid ultimates bill and have it mark as unpaid for a property. It shows up on transactions as not being paid, but does not show up on my balances needed. This is a problem when I need to look at what is owed on multiple properties. I look at the “transaction” tab as transactions that have happened(paid) and “balances” tab as what is owed. What is owed shows up on the paid tab...why? Edit* Changed to 1 Star. You have to add the invoice to the tenant section and not the property section to show outstanding balances. Which is also a problem due to the fact I pay Hoa due, and not the tenant. It doesn’t show it as an outstanding balance because I put it on the property, I’m not a tenant and would have to crest a fake lease just to get this done. Worst of all it does keep track of the cost I want to keep but lumps it in transaction, as unpaid, but mixes it up with paid transaction. So I have to go through it and find what I need. It defeats the purpose of this app.
Excellent service for the price
Overall 5 star for the features it provides for a fee app. Even $9/month is great price. Concerns/Room for improvement: Rental Application for applicants is confusing with not enough/easy access to sign up form. The applicant has to fill in all the details just to scroll down and learn they have to sign up. This was a frustrating experience for my applicants. When navigating from one page to another, lack of good visible buttons to navigate back. Not everyone uses android/windows phone that has a back key on the phone.
Way worse than the website.
This app needs a lot of work. Doesn’t hold account credentials very long making you have to log in every time. Doesn’t properly remember two-factor authentication either. Recently, the Payment transfer process doesn’t work right. The keyboard pops up at random times while trying to transfer funds to your bank - making it impossible to complete the transaction. Needs a lot more testing and bug fixing.
Keeps Logging Out.
After Updating have to enter password every time I need to use it. Annoying to Enter Password every other time. Please Fix.
App Freezes Constantly with ios 13
When trying to login into the app a window appears, stating an application update is ready to be installed, but an application update does not exist. Once you login the app will not let me use any of the widget functions and freezes up. May I suggest to the developer, please actually use the app and you will see the bugs.
Best app for Landlords!
This app has been a relief for my small company. We have few properties to take care of and this is actually the best program on the market to manage properties and collect rent online. Great job, thank you.
Using since the beginning
I’m one of the first users of this website / app and it’s the best out there. Would highly recommend no hesitation !! All the features a landlord needs
Great app for the money. Really helps with tracking income and expenses and it’s it’s great that it offers online payment for tenants. The navigation on the mobile app could use some improvements as far as the overall flow and accessibility of everything.
Needs a lot of work.
The price really is too good to be true. The app seems to run well on my mobile, but other platforms work much better. The Dwolla online payment function has zero support, and TenantCloud customer support does not seem to know how to operate their own system. The customer support staff seem to be nice people, though.
Yes. TenantCloud is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 150 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.6/5 . Justuseapp Safety Score for TenantCloud Is 28.0/100.
Yes. TenantCloud is legit, but not 100% legit to us. This conclusion was arrived at by running over 150 TenantCloud User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for TenantCloud Is 28.0/100.
TenantCloud works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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