TenantCloud Pro Reviews

by Superfly11

A landlords nightmare. The interface is awful. If you go back a page its takes you to the beginning of time. If you are viewing a new maintenance request list and you then view a maintenance and go back you have to re apply filters to see new again. If you view a unit you cannot see who lives in that unit but you can see who lives in the property, however you can see what unit a tenant lives in by going to the tenant but if you dont know that tenants name you have to go through each one individually and if you are on a page greater that the first and you go back, again it takes you back to the beginning of time. This is not just in the mobile app but on the web version as well. Glad im making the switch to Buildium.

by Wasobi-wan

As a software developer, using TenantCloudPro makes me cringe. The only reason why I continue to use it is because it is required by my landlord. Overall, TenantCloudPro is buggy. There are certain features that I don’t even try to access because I know that it will cause the an error. TenantCloudPro is tedious to navigate and lacks intuitive functionality that most modern mobile apps (actually most apps in general) utilize. The design is reflective of the lack of effort put into the user experience. Something even as simple as logging in becomes a tedious endeavor because either you enter in your credentials each time or by using the other single sign-on options which I should add is not automated. You still have to click through a couple of screens to complete the login process.

by JJ68$

I have 5 different accounts with tenantcloud with over 250 tenants making online payments. I wish I would have known before I chose this software how difficult the user experience is. As a landlord, it is very difficult to troubleshoot issues tenants have with their account, it is hard for tenants to add bank accounts, and it is extremely difficult to connect people to their leases.
On top of that, TenantCloudPro is absolutely horrible. It is very slow and is constantly updating and signing you out when you are on it. The website is ehh, can be very slow at times like TenantCloudPro and does not update unless you reload the page.

by Dave -

Every time I log into TenantCloudPro I find new errors. They constantly push out updates without regression testing so things that were working get broken and it is like random surprise every time I find something messed up that was set up correct before. For example, doubling my tenants deposit, deleted leases, clicking one appliance and then it opening another. Very frustrated with their process of rolling out updates. I can’t imagine what else is getting messed up that I can’t even find. I would never use TenantCloudPro if you have more that 3-4 properties until they fix their process.

by Elavedepaso

I’ve had this service for a few months now and, if the actual platform isn’t already hard enough to use for myself (i’m very good with computers) and my tenants, when we do reach out to customer service the responses are so slow. Their responses are only links to explanations that don’t actual speak to your situation. Money takes so long to process if you use their payment portal (one and two weeks at times). Avoid TenantCloud at all costs, I’ve now told my tenants to ignore the website and work with my directly until we figure out an alternative.

by Wallp8int

TenantCloudPro constantly logs you out even when you press the “remember me” button. Constantly “updating” but nothing changes for weeks.
And now currently I can’t pay my rent because your app did something with the payment button.
It seems really promising on the outside but it’s really a façade. I haven’t had any of my problems fixed by using the options in TenantCloudPro.

* edit* interesting that you say that there’s nothing wrong with the button, when I contacted my buildings manager, everyone in my building wasn’t able to pay because of TenantCloudPro.*

by Nanaki0888

So I added an unpaid ultimates bill and have it mark as unpaid for a property. It shows up on transactions as not being paid, but does not show up on my balances needed. This is a problem when I need to look at what is owed on multiple properties.

I look at the “transaction” tab as transactions that have happened(paid) and “balances” tab as what is owed. What is owed shows up on the paid tab...why?

Edit*
Changed to 1 Star. You have to add the invoice to the tenant section and not the property section to show outstanding balances.
Which is also a problem due to the fact I pay Hoa due, and not the tenant. It doesn’t show it as an outstanding balance because I put it on the property, I’m not a tenant and would have to crest a fake lease just to get this done.

Worst of all it does keep track of the cost I want to keep but lumps it in transaction, as unpaid, but mixes it up with paid transaction. So I have to go through it and find what I need. It defeats the purpose of TenantCloudPro.

by Littlmonty

Just bought a new building and trying to get tenants set up on TenantCloudPro . ALL of them have had issues setting it up, and are fed up and just want to send checks. Has been an awful first impression for me as their new landlord.

Issues:
- Even after creating an account, they can’t pay their rent. I have to go back in after and “share” the lease. I should be able to do that prior to them signing up, so they don’t run into an issue and have to wait for me to go back and do something.
- Costs money for them to set up the account instantly. This should be a free feature. I’ve used two other rent management softwares and that was free. At least, allow that to be charged to the landlord if you’re going to charge for it. That way I can avoid the perception that right away, I’m nickel and diming them. Bad for me as a landlord.
- TenantCloudPro is not intuitive. My tenants are not the most tech savvy, but TenantCloudPro is not even intuitive for me, and I do everything digitally.
- I cannot see if they’ve linked a bank account, so. I can’t help them get set up.
- I don’t like that every payment option is run through a separate platform. Let them pay with a card without me having to set up and pay for a separate square subscription.

by Alexkrush

From the tenant perspective it works. I can pay my rent. But TenantCloudPro is poorly built using some sort of a web browser wrapper which considerably lowers the quality of interactions with TenantCloudPro . Things gltich and lag, TenantCloudPro likes to "update" at unfortunate times like when filling out a form. Again, it works but it's not exactly a pleasant experience. I was fine having my bank send the check for me and even losing it occasionally

by K1ngz OF K1Ngz

Updating my review from last time. They finally fixed the two factor problem. I can now log in and review my information. I still wish they allowed auto importing of bank and credit card transactions. It’s pain to keep up with that stuff. I finally just gave up because I got so far behind.

by Azermelda Lotta Cunda

I’ve been using this for a few weeks now and I still find many of the menus and sub menus confusing and less than intuitive. I understand that there is a ton of functionality and it’s designed for different players but could be better.
Takes a long time for ACH transfers to get from tenant to landlord. This is not an app issue just TC in general.

by Zarchen

After probably about a month of trying to battle the system to let me log-in, I’m finally in. TenantCloudPro is actually very useful; it was incredibly easy for me to connect to my property management, my bank account and pay my rent! I would just warn first time users to try using a Google account or some other form of log-in rather than using an e-mail to sign-up/sign-in.

Cheers TC!

by Annkath

I’m really appreciating the application to get receipts uploaded on the go and using my phone to get pictures of my receipts. Much easier than scanning receipts on the computer.

This is also a great resource for a quick way to look up contact information of both tenants and companies on the go.

My one issue is it locks up at times. I need to completely force close TenantCloudPro and start over. Frustrating but not a deal breaker. I have hopes it will get better and better.

by Oakweb

I’m by no means an easy customer. I know interfaces and good support when I get it. I”d be lost without TenantCloud. I manage my 30 properties practically alone with the help of Tenantcloud for over a year now. Everything is rock solid and it works. They also update regularly. With TenantCloudPro and Textline, all my service pros are in TenantCloud, my lease keeps getting better as I adjust it, it’s easy to upload expense receipts and invoices as the months go by, when I submit vacant properties using their system to all the sites I get instant call backs, almost never an issue getting new tenants to submit an application (if they can’t i don’t want them anyways) running credit checks is easy, collecting rent online easy, TenantCloudPro on my ios phone is fast and professional, owner agreements and reports easily done, it does it all!

by Sirrocoh

Amazing app. Collects rents, maintenance tickets and also vendor tracking.

Lot of poor reviews I have read is because landlord don’t know how to use TenantCloudPro . Some tenants are not tech saavy and blame TenantCloudPro . One review stated it charges money to setup account which in correct. The system does two micro deposits of less than 99 cents to verify the account and then credits it back.

by Ziad Abulfeilat

I had been using application for over 15 months and witnessing great features of this platform. I am using it as a landlord to manage my 17 properties; it is really impressive platform augmented with great efforts of team making it an enterprise platform that the best out there will have great potential to grow adaption quickly.
I love the features of tracking my tenants, monthly rental run, reports and ability to export them into excel and being of global support supporting my local currency and entry in Arabic. Rental due posting is automatic and at my convenience I can configure timings, lease renewal is great feature, credit and receive payment against various payment methods is very helpful and the team keep me impressed with their great support, tips and enhancements.
Well done and keep the good work TenantCloud!

by SteveZehn

They are making improvements continuously. I was concerned to learn a new system but I’m glad I did. The best feature is the auto pay.

The learning curve is made better by speaking to a person over the phone.

I looked at other apps and all others were more expensive and only make sense if you already have more then 50 units.

TenantCloudPro was smart. They have a minimal charge until you grow into a larger portfolio.

Once you have auto pay and your vendors and tenants get used to TenantCloudPro life is good.

My tenants like it too. No checks to mail and easier to put in a repair request. They send me photos of the problem and I forward to the vendor who can fix it right the first time.

They keep improving and I’m very happy with their product.

by Hairica123

This program had helped me move my dad's business from being a paper landlord to being able to allow my tenants the convenience of doing everything online. We have less than 100 properties, so TenantCloud really offers most everything we need. I love having all the important information all in one spot where I can check on it from my phone or any computer at anytime. I also find my tenants who pay with TenantCloud vs with a check or money order are more likely to pay on time, which makes my life easier around the 5th of the month.

by LandlordKing

I happened upon TenantCloud based on a review from another website. I’ve been looking for a rental software system to replace my software I use now that was a windows based version. I looked at 3 or 4 other rental systems and TenantCloud was by far the best I have found. I have been a landlord for 15+ years with almost 40 units and have been impressed by the functionality it has offered. Every day, I find a new feature in the TenantCloud system that impresses me and makes my life easier. TenantCloudPro is an extension to the TenantCloud website. This year, I am going to give my tenants their very own portal, all because of TenantCloud. The iPhone app mimics the interface of the website but puts it a format that is viewable on my iPhone. Thanks for developing a great app and making my life easier.

by Big Red Fisherman

I have spent the last three days searching software to make my landlord life easier and after trying at least two others, I stubbled across TenantCloud and I can say hands down it’s the best so far, and for less the half of the other guys. Some of the other website based programs I tried didn’t even have an app and TenantCloud makes it easy to bring your own lease agreement and streamline it into the website, one of the other websites I tried failed miserably at this. Excited to see this company grow and look forward to the journey with them.

by Jjjjmoney546

TenantCloudPro needs a lot of work. Doesn’t hold account credentials very long making you have to log in every time. Doesn’t properly remember two-factor authentication either.

Recently, the Payment transfer process doesn’t work right. The keyboard pops up at random times while trying to transfer funds to your bank - making it impossible to complete the transaction.

Needs a lot more testing and bug fixing.

by Joe-JB

When trying to login into TenantCloudPro a window appears, stating an application update is ready to be installed, but an application update does not exist. Once you login TenantCloudPro will not let me use any of the widget functions and freezes up. May I suggest to the developer, please actually use TenantCloudPro and you will see the bugs.

by Jazzbourne

The price really is too good to be true. TenantCloudPro seems to run well on my mobile, but other platforms work much better. The Dwolla online payment function has zero support, and TenantCloud customer support does not seem to know how to operate their own system. The customer support staff seem to be nice people, though.

by Waaaaaaaaaaiiiiiiit

After Updating have to enter password every time I need to use it.
Annoying to Enter Password every other time.

Please Fix.

by Yeah-buddy!

Great app for the money. Really helps with tracking income and expenses and it’s it’s great that it offers online payment for tenants.
The navigation on the mobile app could use some improvements as far as the overall flow and accessibility of everything.

by Tenant Cloud Used

Overall 5 star for the features it provides for a fee app. Even $9/month is great price.

Concerns/Room for improvement:

Rental Application for applicants is confusing with not enough/easy access to sign up form. The applicant has to fill in all the details just to scroll down and learn they have to sign up. This was a frustrating experience for my applicants.

When navigating from one page to another, lack of good visible buttons to navigate back. Not everyone uses android/windows phone that has a back key on the phone.

by Dr. Melony

TenantCloudPro has been a relief for my small company. We have few properties to take care of and this is actually the best program on the market to manage properties and collect rent online. Great job, thank you.

by Sal From AFG

I’m one of the first users of this website / app and it’s the best out there. Would highly recommend no hesitation !! All the features a landlord needs