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A landlords nightmare. The interface is awful. If you go back a page its takes you to the beginning of time. If you are viewing a new maintenance request list and you then view a maintenance and go back you have to re apply filters to see new again. If you view a unit you cannot see who lives in that unit but you can see who lives in the property, however you can see what unit a tenant lives in by going to the tenant but if you dont know that tenants name you have to go through each one individually and if you are on a page greater that the first and you go back, again it takes you back to the beginning of time. This is not just in the mobile app but on the web version as well. Glad im making the switch to Buildium.

As a software developer, using this app makes me cringe. The only reason why I continue to use it is because it is required by my landlord. Overall, the app is buggy. There are certain features that I don’t even try to access because I know that it will cause the an error. The app is tedious to navigate and lacks intuitive functionality that most modern mobile apps (actually most apps in general) utilize. The design is reflective of the lack of effort put into the user experience. Something even as simple as logging in becomes a tedious endeavor because either you enter in your credentials each time or by using the other single sign-on options which I should add is not automated. You still have to click through a couple of screens to complete the login process.

I have 5 different accounts with tenantcloud with over 250 tenants making online payments. I wish I would have known before I chose this software how difficult the user experience is. As a landlord, it is very difficult to troubleshoot issues tenants have with their account, it is hard for tenants to add bank accounts, and it is extremely difficult to connect people to their leases. On top of that, the app is absolutely horrible. It is very slow and is constantly updating and signing you out when you are on it. The website is ehh, can be very slow at times like the app and does not update unless you reload the page.