Contact Schlotzsky s Rewards Program Support

by Camcordman

Updated to version 2.0. First time I launched app, it requires name, email, & password to scan in receipts for rewards, or a Facebook login (which I don’t use) to use the app. I needed one more visit to get a $7 reward. After setting up a new account, it will not let me login. It keeps telling me not a valid account & ‘re-sign again’ OR crashes & leaves app & goes to my home screen. I appear to have lost my previous reward visits. Bottom line, do not upgrade at this time!

Updated to version 2.0.1 on 8-4-18, 3 days after writing the above review. Same error messages! Cannot log in! Frustrating! Tried to reset my password about 5 times after reading other reviews so I could log in by using my email address, which is also my user name, but NEVER sends a message to my email address to “update” the log in. Complete failure on Schlotzsky’s for a nonfunctional app.

After re-entering the same user name & password many many times, over about 10 days, I was able to log in & access the app. To continue with my disappointment of this app, just as I suspected, all my previous rewards for $7 off a meal were gone & it was over 72 hours after my last visit, so I couldn’t scan in my last receipt. Not really a pun - but it kind of leaves a bad taste in your mouth.

by B2A

I’ve tried to use the app a couple of times to order online and haven’t been successful yet. Yesterday, when I tried to place an order, I could add items to my cart, but I could never actually place the order for what I’d put in the cart. The “cart” icon was missing on the app screen. I even showed it to the store manager when I got there, and he couldn’t figure out how I could place an online order either using the app. While he was trying to figure it out, he decided to use his own smartphone to see if it would work. It was taking so long to go from one screen to the next, I finally told him I didn’t have time for him to figure out the problem and I would just order without the app (even though I had a $5 online order discount coming to me).
While writing this review, I looked again today, and I do see the cart icon today on the app, so maybe this was a temporary glitch; or they fixed they app.

by Saamaah

I love Schlotzsky’s food but this app needs lots of help! I spent an hour trying to place an order for a family meal, that could only be used within the app. If you go to add extras, there’s no way to go back to the previous page where you left off. You have to start over again. After making it through to the end, extra items has been added in. There is no way to edit your order and see what has been added by mistake, in order to delete them. When I tried to hit order (even though the price was wrong), it wouldn’t accept and kept asking for me to specify a time. Each time I put in a later time, error messages said I couldn’t choose that time. Please get the bugs out and I will visit more often!