Octopus Retail POS+ app not working? crashes or has problems?

Octopus Retail POS+ Status

Last Updated on 2024-07-14 by ELEOS WEB PTE LTD

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Common Octopus Retail POS+ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Octopus Retail POS+ app on iOS and Android devices. Solve all Octopus Retail POS+ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Octopus Retail POS+ iPhone Issues and Solutions

Octopus Retail POS+ iOS app crashes, not working, errors
Octopus Retail POS+ iOS app network issues
Octopus Retail POS+ on iOS has black/white screen

Octopus Retail POS+ Android App Issues and Solutions

Octopus Retail POS+ has errors/crashing/not working
Octopus Retail POS+ server network connectivity issues
Octopus Retail POS+ has black screen

Octopus Retail POS+ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Octopus Retail POS+ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Octopus Retail POS+ app crashes or not working on Iphone (iOS):

Close and restart the Octopus Retail POS+ app on iPhone
Update Octopus Retail POS+ app to the Latest Version for iOS
Uninstall and reinstall Octopus Retail POS+ iPhone app
Update your iPhone to the latest iOS version

Fix Octopus Retail POS+ on iPhone unable to connect to server/internet connection issues::

To resolve Octopus Retail POS+ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Octopus Retail POS+ black/white screen (blank screen) on iPhone:

Follow the Octopus Retail POS+ iOS app troubleshooting guide Here →

Octopus Retail POS+ Android App Issues and Solutions

Fix Octopus Retail POS+ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Octopus Retail POS+ app issues:

Force Stop the Octopus Retail POS+ App
1. On android, goto "Settings" » click Octopus Retail POS+ app. » click "Force Stop".

Update Octopus Retail POS+ to the latest version on PlayStore

Clear Octopus Retail POS+ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Octopus Retail POS+ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Octopus Retail POS+.

Fix Octopus Retail POS+ unable to contact server/ Octopus Retail POS+ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Octopus Retail POS+ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Octopus Retail POS+ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Octopus Retail POS+ on android.

Solve Octopus Retail POS+ black/white screens issue on Android:

Follow the Octopus Retail POS+ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ELEOS WEB PTE LTD, developers of Octopus Retail POS+.

About this app

The Point of Sale system used by thousands of leading retailers to drive omnichannel sales and customer engagement. Applicable for small businesses and multi-store operations, supporting a wide array of retail sales from high-end apparel to toy stores, electronics stores, spa etc. • Run sales transactions based on Consignment sales, Corporate sales, Price book, Credit note etc. • Generate reports for revenue, cash collections, voided transactions etc.