Sonar Go app not working? crashes or has problems?

Sonar Go Status

Last Updated on 2024-06-21 by Sonar AVL

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Common Sonar Go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sonar Go app on iOS and Android devices. Solve all Sonar Go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sonar Go iPhone Issues and Solutions

Sonar Go iOS app crashes, not working, errors
Sonar Go iOS app network issues
Sonar Go on iOS has black/white screen

Sonar Go Android App Issues and Solutions

Sonar Go has errors/crashing/not working
Sonar Go server network connectivity issues
Sonar Go has black screen

Sonar Go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sonar Go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sonar Go app crashes or not working on Iphone (iOS):

Close and restart the Sonar Go app on iPhone
Update Sonar Go app to the Latest Version for iOS
Uninstall and reinstall Sonar Go iPhone app
Update your iPhone to the latest iOS version

Fix Sonar Go on iPhone unable to connect to server/internet connection issues::

To resolve Sonar Go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sonar Go black/white screen (blank screen) on iPhone:

Follow the Sonar Go iOS app troubleshooting guide Here →

Sonar Go Android App Issues and Solutions

Fix Sonar Go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sonar Go app issues:

Force Stop the Sonar Go App
1. On android, goto "Settings" » click Sonar Go app. » click "Force Stop".

Update Sonar Go to the latest version on PlayStore

Clear Sonar Go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sonar Go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sonar Go.

Fix Sonar Go unable to contact server/ Sonar Go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sonar Go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sonar Go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sonar Go on android.

Solve Sonar Go black/white screens issue on Android:

Follow the Sonar Go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sonar AVL, developers of Sonar Go.

About this app

Note: A subscription to Sonar Telematics is required to use this application. Not a customer yet? Easy access to control your vehicle or fleet from anywhere. Contact us for more information.