Five Four Rewards Reviews

We ordered just ordered off FiveFourRewards , got home and we ordered the Cajun philly which was all gristle & the devils den burger. Which I don’t know what burger they gave me but it’s definitely NOT the devils den burger. It has no Buffalo sauce and it’s full of bleu cheese crumbles which I do not care for bleu cheese at all!
We called the store to let them know how horrible the food was & the to go girl just said oh ok let me get the manager. No I’m sorry that that happened or any form of apology. The manager gets in the phone & my husband proceeds to tell him very nicely what kind of food we received & the manager just kinda laughed & said “I hate when that happens” no apology at all and said I’ll make you a new one if you drive all the way back up here! No thanks, sir! Seriously? Obviously we don’t want another one when the meat is pure fat. Not a word about the giving us the wrong burger either. So disappointed. 54th used to be so good. Obviously that ship has sailed! Customer service & food wise. I would not recommend this particular 54th to anyone.

I ordered a bowl of steak soup 2 hours ahead on FiveFourRewards . I arrived at the specified pick up time and was brought another persons order as well as mine. I tried to get the attention of the server but no luck. I called on my phone and no answer. The receipt said “black explorer” which was parked next to me so I asked them if it was theirs and gave it to them. When I got to work and it was time to eat, my soup bowl was only a little over half full with no silverware, no napkins, no bread, no crackers…. I tipped 20% on a takeout so I paid almost $9 for half a bowl of soup I couldn’t eat because I had no spoon… I am just saddened and my 12 hour shift will be extremely long without food. This is the second bad experience I have had at this location and I love their food. I just don’t know if I can go back and waste my money anymore.

Normally we like the service from 54 street but tonight they messed up. Three different servers had to come out a couple minutes apart to confirm my name and order—obviously they lost it. All we wanted tonight was the summer blend salad and waffle fries/dip. Almost 15 minutes after the time FiveFourRewards gave me as a “ready by” time they brought out my simple order. Anxious to get home I made the mistake of not checking their accuracy but for such a simple order it didn’t seem necessary. Unfortunately when my wife opened her salad there was no dressing. If you have had the summer blend salad then you know the dressing is a rather important part. Not like you just throw on some ranch instead. So no dinner for us since it as already after 8:30pm. For now on I guess I will have the server wait with me next to the car while I check each and every thing which I thought was their job.

Had two gift cards we had from when they messed up our order last time. Went to use them to apply towards the balance of this current order and it wouldn’t let me apply them. So what good are the gift cards if I can’t use them? Yes I could use them in the restaurant, but we aren’t going in to too many restaurants to sit down with no one setting up for social distancing anymore, especially since we’ve had COVID twice.

For my birthday, we placed an order for curbside pickup. It was my mom’s first time having 54th, and she wasnt sure what to get. I recommended the Grilled Reuben, which she was happy to see on the menu. It was so dry and tasteless!! She didnt telll me until the next morning, as she didnt want to spoil my birthday. She saved some of the meat for me to see. Very disappointing!
The other 3 meals we ordered were great.... and the mesls were ready at the scheduled time.

I have been using this rewards app for years and during this pandemic I ordered curbside frequently. I don’t know if everyone has this problem but after loading App on IOS13 Whenever I try to boot/activate FiveFourRewards to order some food it give a white screen or bounces out to main screen. I tried to contact app support but it just gives me customer support for 54th street. I now have to order through their website. Frustrating!

I selected to use the remaining balance of my gift card, then pay the rest with my credit card. But FiveFourRewards gives the error “the sum of your selected payment methods must equal the order total”. The sum does equal the order total, I didn’t even pick the charge amount, FiveFourRewards filled in the amount for me. No where to leave app feedback on their website, so I’m leaving it here.

There are some really weird quirks to FiveFourRewards. Some items don’t allow you to remove ingredients like cheese on the veggie burger, for example. So, I have to call the store immediately after placing my order to make the request.

Also, when I was checking out it wouldn’t let me go past the screen where silverware and honey bread quantities needed to be entered... I left them both at zero but it told me I had to add something??? Weird to be forced to add a silverware when I don’t need it.

I don’t understand FiveFourRewards. Especially the “Check-in” part. I’ve been here like 12 times but app only shows 2 visits?! Every other food app that I have doesn’t have a “ check-in” part unless it’s to notify them to prepare the order.
A F&Q page explaining how FiveFourRewards works would be great.

Although Door Dash was given the exact address and suite number of the delivery location, they failed to deliver the food. It was an order for 14 people at a medical clinic. The clinic staff went without food because the delivery driver didn’t complete the delivery.
The Door Dash Driver took the food back to the restaurant nearly 1 hour later, claiming the food was not deliverable.

54th St food is always good but I think they should fire Door Dash as their delivery service.

Didn’t watch the pickup time when I placed my order on line. Ended up waiting curbside 45 minutes for a burger and salad. Love their food, but wasn’t happy with the 45 minute wait. When I first pulled in they took my name on the spot. Curbside Came out a second time to get the name again. 30 minutes of sitting curbside, I was told when I placed my order on line that it wasn’t scheduled to come out until another 15 minutes. ☹️

We do car side to go twice a week. The inconsistency is going to drive us away, tonight my wife and I both got chicken strips w/ 2 sides. The chicken was so tough we only ate half of the chicken. 2 weeks ago my wife ordered the chicken strips, it was so good I tried it. Never again, at least when I get a salad with no avacado I can add some at home, sometimes everything is excellent and then the next time it’s like tonight, poor! Help

Ordering and menu interface is simple enough. Unfortunately, rewards are not working and there is no option to customize entrees. My son likes a plain cheese quesadilla when we dine in but there is no option to remove the chicken from the chicken quesadilla in order to get this for delivery options. Fix these issues and FiveFourRewards would be great.

It is easy to order on FiveFourRewards but you can’t add special items or give instructions. For example I can’t get 2 kinds of cheese on my cheeseburger or extra cheese. I also couldn’t get grilled onions instead of raw. Called them to request it but seems like there should be a place for other/special requests on there.

I like FiveFourRewards , but FiveFourRewards need the ability to add comments. For example, if you want just a baked potato with butter and sour cream you do not get the option to let them know it is automatically a loaded baked potato.

Awesome easy to use however, some food options not available on app which would make it a 5 star rating. And the fact that no special requests can be made to add or sub items isn’t helpful.

Our 1st time here. Customer service was good; our waitress was great and the food was excellent. My only concern/problem is they were NOT crowded at all but it took 20 minutes for chips and queso (appetizer) to come out another 15 for our soups and salads to come out (which was before dinner) and another 20 PLUS minutes for our dinner to come out (only 3 of us). I guess if they’re ever crowded when we go we’ll most likely will leave and go elsewhere.

I have never left a review for an app but as a user-tester I have been so impressed with my last 3 experiences using the 54th Street app. It is very easy to use & self-explanatory. It also keeps track of your rewards and coupons; allowing you to apply it to your order at the touch of a button. The only down side is that some of the items stock images do not show. Additionally, the calorie count can be confusing. The calories of the sides are clearly marked if the item adds additional calories, but a few sides don’t have a calorie count.

I don’t know what they are doing so different now from before( cuz it was bad) but I can’t say enough good things about ordering on line with 54th in Blue Springs. Excellent service and the food has been fantastic!!! Keep it up. I keep going back!

I have visited different 54th Street locations and every visit has been an awesome dining experience!!! What I enjoy, whether with a group or another guest, is the array of appetizers which can be a meal in itself. Salads are the best also, along with the steaks, sandwiches and burgers! Thanks for a great restaurant!!! My recent birthday rewards were a great gift!!

If you forget your password you cannot recover account. Screen to reset password has 4 fields . Tried just putting my email and it kept saying error. Should not be this difficult. I tried registering again but would not let me since phone number affiliated with other account . You have to have your card number, no one carries those around.

I'm standing INSIDE a 54th Street Grill and Bar and FiveFourRewards CAN'T FIND IT! it's hard to register (location is required) and enjoy a reward program if you can't find the location you're at.

I just downloaded FiveFourRewards and it doesn't open. I tried deleting it and downloading again and it still doesn't open. Frustrating!

I have reset passwords multiple times and able to login occasionally but never when I place an order. The frustration keeps me from purchasing more from this restaurant.

Whoever created FiveFourRewards didn’t think things through. It’s difficult at best to use and if you try to add your rewards account it reroutes you to a place that you can’t get back to your order from.
Better off ditching app and calling in.

I have an IPhone 7, FiveFourRewards worked great for at first. Then several months ago it wouldn’t open. I gave up after several attempts to open during multiple visits and deleted it. I just redownloaded it and still had the same problems. Let me know when it gets fixed.

This new version is not high contrasting the points or dollars is so small difficult to read. The previous version had a green check in meter showing my visit progress. Everything looks bland. Navigating around is bad. Who ever the new designer is needs to have a roll back legacy option.

We downloaded FiveFourRewards at the instruction of our server. He had overheard my wife and I discussing the wait. However, FiveFourRewards is only good for their points program. Even though it has a “check in” feature, it is only for the points program. The developer thought we needed two apps for 54th grill whereas the rest of the chains use only one that is simple to understand. The local restaurant was less than helpful about the situation. I will never frequent 54th again.

Apparently FiveFourRewards is only for people that dine in. I went inside and asked because last time I tried it it didn’t quite turn out right, I was told that there are no rewards unless you’re dying in. Therefore for me there’s zero point in me having FiveFourRewards because we do more to carry out than anything else it’s a busy life you know what I mean.
Most restaurants want more take up customer because of the higher profit margin.
Not even sure how to rate this because we like the food but FiveFourRewards seems to be a waste of space on my phone.

Just downloaded FiveFourRewards and it will not open when I try to sign in. Missed out on adding 4 meals!

While FiveFourRewards provides $5 rewards for visits, it’s unclear as to the record keeping. Sometimes we’ll come 5 times and don’t get our reward, while the phone says 4 times and claim your reward. Then on our 7th visit we’ll finally get it. Not impressed yet. We’ve probably lost at least $10 now. It should keep a log of visits.

I have used FiveFourRewards several times to order a pickup order. Each time I have to start over at least twice to sign in again. When you open FiveFourRewards you should sign in, get the #for the server then be able to get your place in line or place your to go order. It shouldn’t be so hard to place an order on a app😡

Please put an area for special comments - for those of us with allergies.

Also please add an option for no bun and gluten free bun!

It would be nice if you could add an “other” tip amount. Wouldn’t let me change the tip amount. And the silverware option, let me add per the number of entrees. And remind the servers to actually add the silverware.

This is awesome!