Contact 54th Street Support

by Recepa77

We ordered just ordered off the app, got home and we ordered the Cajun philly which was all gristle & the devils den burger. Which I don’t know what burger they gave me but it’s definitely NOT the devils den burger. It has no Buffalo sauce and it’s full of bleu cheese crumbles which I do not care for bleu cheese at all!
We called the store to let them know how horrible the food was & the to go girl just said oh ok let me get the manager. No I’m sorry that that happened or any form of apology. The manager gets in the phone & my husband proceeds to tell him very nicely what kind of food we received & the manager just kinda laughed & said “I hate when that happens” no apology at all and said I’ll make you a new one if you drive all the way back up here! No thanks, sir! Seriously? Obviously we don’t want another one when the meat is pure fat. Not a word about the giving us the wrong burger either. So disappointed. 54th used to be so good. Obviously that ship has sailed! Customer service & food wise. I would not recommend this particular 54th to anyone.

by Kwarden1

Normally we like the service from 54 street but tonight they messed up. Three different servers had to come out a couple minutes apart to confirm my name and order—obviously they lost it. All we wanted tonight was the summer blend salad and waffle fries/dip. Almost 15 minutes after the time the app gave me as a “ready by” time they brought out my simple order. Anxious to get home I made the mistake of not checking their accuracy but for such a simple order it didn’t seem necessary. Unfortunately when my wife opened her salad there was no dressing. If you have had the summer blend salad then you know the dressing is a rather important part. Not like you just throw on some ranch instead. So no dinner for us since it as already after 8:30pm. For now on I guess I will have the server wait with me next to the car while I check each and every thing which I thought was their job.

by 5_4_Fun

I ordered a bowl of steak soup 2 hours ahead on the app. I arrived at the specified pick up time and was brought another persons order as well as mine. I tried to get the attention of the server but no luck. I called on my phone and no answer. The receipt said “black explorer” which was parked next to me so I asked them if it was theirs and gave it to them. When I got to work and it was time to eat, my soup bowl was only a little over half full with no silverware, no napkins, no bread, no crackers…. I tipped 20% on a takeout so I paid almost $9 for half a bowl of soup I couldn’t eat because I had no spoon… I am just saddened and my 12 hour shift will be extremely long without food. This is the second bad experience I have had at this location and I love their food. I just don’t know if I can go back and waste my money anymore.