Géoportail app not working? crashes or has problems?

Géoportail Status

Published by IGN on 2023-11-28

L’application Géoportail réunit les 8 cartes et données les plus
plébiscitées par les utilisateurs du Géoportail, le portail de
l’information géographique de référence sur le territoire
national. Consultez et localisez-vous sur : • Le plan IGN • La
carte topographique IGN • La carte IGN classique • Les photographies
aériennes • Les parcelles cadastrales • Les photographies aé.

I have a problem with Géoportail

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User reports:
App has problems

User reports 10

problems reported in the last 24 hours

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Most reported problems

Not working

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Have a Problem with Géoportail - Les essentiels? Report Issue

Common Géoportail Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Géoportail app on iOS and Android devices. Solve all Géoportail app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Géoportail iPhone Issues and Solutions

Géoportail iOS app crashes, not working, errors
Géoportail iOS app network issues
Géoportail on iOS has black/white screen

Géoportail Android App Issues and Solutions

Géoportail has errors/crashing/not working
Géoportail server network connectivity issues
Géoportail has black screen

Géoportail iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Géoportail app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Géoportail app crashes or not working on Iphone (iOS):

Close and restart the Géoportail app on iPhone
Update Géoportail app to the Latest Version for iOS
Uninstall and reinstall Géoportail iPhone app
Update your iPhone to the latest iOS version

Fix Géoportail on iPhone unable to connect to server/internet connection issues::

To resolve Géoportail network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Géoportail black/white screen (blank screen) on iPhone:

Follow the Géoportail iOS app troubleshooting guide Here →

Géoportail Android App Issues and Solutions

Fix Géoportail not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Géoportail app issues:

Force Stop the Géoportail App
1. On android, goto "Settings" » click Géoportail app. » click "Force Stop".

Update Géoportail to the latest version on PlayStore

Clear Géoportail App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Géoportail app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Géoportail.

Fix Géoportail unable to contact server/ Géoportail internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Géoportail » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Géoportail » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Géoportail on android.

Solve Géoportail black/white screens issue on Android:

Follow the Géoportail android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IGN, developers of Géoportail.

100% Contact Match

Developer: IGN - Géoportail

E-Mail: [email protected]

Website: Visit Géoportail Website

About this app

L’application this app réunit les 8 cartes et données les plus plébiscitées par les utilisateurs du this app, le portail de l’information géographique de référence sur le territoire national. A l’aide de l’affichage des coordonnées via la croix centrale, obtenez précisément les coordonnées de n’importe quel lieu (à activer dans les paramètres).