KCLS app not working? crashes or has problems?

KCLS Status

Last Updated on 2024-10-22 by King County Library System

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User reports:
No current problems

User reports 0

Summary of KCLS Problems 🔥

- No dark mode

- App can be unreliable and slow to load borrowing section

- Unable to suggest authors and recommend books in a series

- Latest update removed the just ordered or items on order feature

- Limited functionalities compared to the website

- Need to click multiple times to see checked out items

- Counterintuitive vocabulary

- Recent update has received negative reviews and caused issues with selecting Kindle as an option for on hold books.

📋 1 Reported Issues:

Anna 2022-05-10

Hi. Im posting this comment because every time for the past 2 days when i try to log into the student accounts it says "too many redeirects occured" how do you fix this?

Showing 1-1 of 1 reported issues:

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Common KCLS Problems & Solutions. Troubleshooting Guide

Table of Contents:

KCLS iPhone Issues and Solutions

KCLS iOS app crashes, not working, errors
KCLS iOS app network issues
KCLS on iOS has black/white screen

KCLS Android App Issues and Solutions

KCLS has errors/crashing/not working
KCLS server network connectivity issues
KCLS has black screen

⚠️ Troubleshoot | Fix Now in One Click

KCLS iPhone Issues and Solutions

How to fix KCLS app crashes or not working on Iphone (iOS):

Close and restart the KCLS app on iPhone
Update KCLS app to the Latest Version for iOS
Uninstall and reinstall KCLS iPhone app
Update your iPhone to the latest iOS version

Fix KCLS on iPhone unable to connect to server/internet connection issues::

To resolve KCLS network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

KCLS Android App Issues and Solutions

Fix KCLS not working on Android, crashes, errors or is unresponsive:

Force Stop the KCLS App
1. On android, goto Settings » KCLS » click [Force Stop]

Update KCLS to the latest version on PlayStore

Clear KCLS App Cache and Data:
1. On android, goto Settings » Apps » KCLS » Storage » click [Clear Data] option. This clears both data and cache.
2. restart KCLS.

Fix KCLS unable to contact server/ KCLS internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click KCLS » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto KCLS » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch KCLS