KCLS app not working? crashes or has problems?

KCLS Status

Published by King County Library System on 2023-12-15

Save time by managing your King County Library System (KCLS) account on your
mobile device. The KCLS app makes it easy to discover and rate titles, place
holds, renew items, and find library locations.

I have a problem with KCLS

Are you having issues? Select the issue you are having below and provide feedback to KCLS.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By anna 1 year ago

Hi. Im posting this comment because every time for the past 2 days when i try to log into the student accounts it says "too many redeirects occured" how do you fix this?

Common dislikes about KCLS app

- No dark mode

- App can be unreliable and slow to load borrowing section

- Unable to suggest authors and recommend books in a series

- Latest update removed the just ordered or items on order feature

- Limited functionalities compared to the website

- Need to click multiple times to see checked out items

- Counterintuitive vocabulary

- Recent update has received negative reviews and caused issues with selecting Kindle as an option for on hold books.

Have a Problem with KCLS? Report Issue

Common KCLS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot KCLS app on iOS and Android devices. Solve all KCLS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

KCLS iPhone Issues and Solutions

KCLS iOS app crashes, not working, errors
KCLS iOS app network issues
KCLS on iOS has black/white screen

KCLS Android App Issues and Solutions

KCLS has errors/crashing/not working
KCLS server network connectivity issues
KCLS has black screen

KCLS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever KCLS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix KCLS app crashes or not working on Iphone (iOS):

Close and restart the KCLS app on iPhone
Update KCLS app to the Latest Version for iOS
Uninstall and reinstall KCLS iPhone app
Update your iPhone to the latest iOS version

Fix KCLS on iPhone unable to connect to server/internet connection issues::

To resolve KCLS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix KCLS black/white screen (blank screen) on iPhone:

Follow the KCLS iOS app troubleshooting guide Here →

KCLS Android App Issues and Solutions

Fix KCLS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent KCLS app issues:

Force Stop the KCLS App
1. On android, goto "Settings" » click KCLS app. » click "Force Stop".

Update KCLS to the latest version on PlayStore

Clear KCLS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "KCLS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch KCLS.

Fix KCLS unable to contact server/ KCLS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click KCLS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got KCLS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch KCLS on android.

Solve KCLS black/white screens issue on Android:

Follow the KCLS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at King County Library System, developers of KCLS.

100% Contact Match

Developer: KCLS Mobile

E-Mail: [email protected]

Website: Visit KCLS Website

About this app

Save time by managing your King County Library System (this app) account on your mobile device. The this app app makes it easy to discover and rate titles, place holds, renew items, and find library locations.