AliExpress Seller app not working? crashes or has problems?

AliExpress Seller Status

Published by Alibaba on 2024-01-02

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Common AliExpress Seller Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AliExpress Seller app on iOS and Android devices. Solve all AliExpress Seller app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AliExpress Seller iPhone Issues and Solutions

AliExpress Seller iOS app crashes, not working, errors
AliExpress Seller iOS app network issues
AliExpress Seller on iOS has black/white screen

AliExpress Seller Android App Issues and Solutions

AliExpress Seller has errors/crashing/not working
AliExpress Seller server network connectivity issues
AliExpress Seller has black screen

AliExpress Seller iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AliExpress Seller app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AliExpress Seller app crashes or not working on Iphone (iOS):

Close and restart the AliExpress Seller app on iPhone
Update AliExpress Seller app to the Latest Version for iOS
Uninstall and reinstall AliExpress Seller iPhone app
Update your iPhone to the latest iOS version

Fix AliExpress Seller on iPhone unable to connect to server/internet connection issues::

To resolve AliExpress Seller network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AliExpress Seller black/white screen (blank screen) on iPhone:

Follow the AliExpress Seller iOS app troubleshooting guide Here →

AliExpress Seller Android App Issues and Solutions

Fix AliExpress Seller not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AliExpress Seller app issues:

Force Stop the AliExpress Seller App
1. On android, goto "Settings" » click AliExpress Seller app. » click "Force Stop".

Update AliExpress Seller to the latest version on PlayStore

Clear AliExpress Seller App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AliExpress Seller app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AliExpress Seller.

Fix AliExpress Seller unable to contact server/ AliExpress Seller internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AliExpress Seller » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AliExpress Seller » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AliExpress Seller on android.

Solve AliExpress Seller black/white screens issue on Android:

Follow the AliExpress Seller android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alibaba, developers of AliExpress Seller.

0% Contact Match

Developer: Taobao

E-Mail: [email protected]

Website: Visit AliExpress Seller Website

74.07% Contact Match

Developer: Alibaba Mobile

E-Mail: [email protected]

Website: Visit Alibaba Mobile Website

About this app

The 'AliExpress For Sellers' app is developed by the Alibaba Group to help sellers all around the world to manage stores and do business effectively and easily.