GU app not working? crashes or has problems?

GU Status

Last Updated on 2019-01-21 by ange saboukoulou

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Not working

100.0%

problems reported in the last 24 hours

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Common GU Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GU app on iOS and Android devices. Solve all GU app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GU iPhone Issues and Solutions

GU iOS app crashes, not working, errors
GU iOS app network issues
GU on iOS has black/white screen

GU Android App Issues and Solutions

GU has errors/crashing/not working
GU server network connectivity issues
GU has black screen

GU iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GU app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GU app crashes or not working on Iphone (iOS):

Close and restart the GU app on iPhone
Update GU app to the Latest Version for iOS
Uninstall and reinstall GU iPhone app
Update your iPhone to the latest iOS version

Fix GU on iPhone unable to connect to server/internet connection issues::

To resolve GU network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GU black/white screen (blank screen) on iPhone:

Follow the GU iOS app troubleshooting guide Here →

GU Android App Issues and Solutions

Fix GU not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GU app issues:

Force Stop the GU App
1. On android, goto "Settings" » click GU app. » click "Force Stop".

Update GU to the latest version on PlayStore

Clear GU App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GU app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GU.

Fix GU unable to contact server/ GU internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GU » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GU » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GU on android.

Solve GU black/white screens issue on Android:

Follow the GU android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ange saboukoulou, developers of GU.

Verified email ✔✔

E-Mail: mail@gu-global.com

Website: 🌍 Visit ジーユー Website

Privacy Policy: http://faq.gu-global.com/articles/FAQ/100001567/

Developer: GU.CO.,LTD.

About this app

En plus d'être un média digital mêlant infotainment et musique, this app c’est aussi une radio dénichant et diffusant des talents de tout style ainsi que la diffusion de créations originales pour vous accompagner tout le long de votre journée. Notre radio se veut 100% urbaine diffusant un message dynamique et positif tirant son essence dans le Gospel. Notre volonté est de vous faire découvrir une palette d’artistes originaux et personnalités francophones ou internationales dans un monde musical qui ne cesse de se renouveler.