IZDB app not working? crashes or has problems?

IZDB Status

Last Updated on 2021-09-11 by IZDB e.V. Interkulturelles Zentrum

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Common IZDB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IZDB app on iOS and Android devices. Solve all IZDB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IZDB iPhone Issues and Solutions

IZDB iOS app crashes, not working, errors
IZDB iOS app network issues
IZDB on iOS has black/white screen

IZDB Android App Issues and Solutions

IZDB has errors/crashing/not working
IZDB server network connectivity issues
IZDB has black screen

IZDB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IZDB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IZDB app crashes or not working on Iphone (iOS):

Close and restart the IZDB app on iPhone
Update IZDB app to the Latest Version for iOS
Uninstall and reinstall IZDB iPhone app
Update your iPhone to the latest iOS version

Fix IZDB on iPhone unable to connect to server/internet connection issues::

To resolve IZDB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IZDB black/white screen (blank screen) on iPhone:

Follow the IZDB iOS app troubleshooting guide Here →

IZDB Android App Issues and Solutions

Fix IZDB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IZDB app issues:

Force Stop the IZDB App
1. On android, goto "Settings" » click IZDB app. » click "Force Stop".

Update IZDB to the latest version on PlayStore

Clear IZDB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IZDB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IZDB.

Fix IZDB unable to contact server/ IZDB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IZDB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IZDB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IZDB on android.

Solve IZDB black/white screens issue on Android:

Follow the IZDB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IZDB e.V. Interkulturelles Zentrum, developers of IZDB.