MyU app not working? crashes or has problems?

MyU Status

Published by Fikra Design & Management on 2023-11-26

* Organize your classes in one place. * Send class announcements and reminders *
Share text, photos, video, voice notes, and links.

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Common dislikes about MyU app

- No option to delete messages

- No ability to send links or files such as PDFs in private messages

- Some students were unable to log in using the app

- No dark mode option

Have a Problem with MyU - Interactive Learning? Report Issue

Common MyU Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyU app on iOS and Android devices. Solve all MyU app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyU iPhone Issues and Solutions

MyU iOS app crashes, not working, errors
MyU iOS app network issues
MyU on iOS has black/white screen

MyU Android App Issues and Solutions

MyU has errors/crashing/not working
MyU server network connectivity issues
MyU has black screen

MyU iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyU app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyU app crashes or not working on Iphone (iOS):

Close and restart the MyU app on iPhone
Update MyU app to the Latest Version for iOS
Uninstall and reinstall MyU iPhone app
Update your iPhone to the latest iOS version

Fix MyU on iPhone unable to connect to server/internet connection issues::

To resolve MyU network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyU black/white screen (blank screen) on iPhone:

Follow the MyU iOS app troubleshooting guide Here →

MyU Android App Issues and Solutions

Fix MyU not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyU app issues:

Force Stop the MyU App
1. On android, goto "Settings" » click MyU app. » click "Force Stop".

Update MyU to the latest version on PlayStore

Clear MyU App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyU app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyU.

Fix MyU unable to contact server/ MyU internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyU » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyU » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyU on android.

Solve MyU black/white screens issue on Android:

Follow the MyU android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fikra Design & Management, developers of MyU.

100% Contact Match

Developer: Fikra Design & Management

E-Mail: [email protected]

Website: Visit MyU Website

About this app

An upgrade to this app Prime is available for teacher and department accounts where they will be provided with an additional 100GB of document space, the creation of 4 extra classes, the ability to upload up to 8 images at a time, recording up-to 10 minute videos, and sharing voice notes up to 2 minutes long. * Share text, photos, video, voice notes, and links. this app offers a standard 100MB of document upload space. Students and parents can upgrade their accounts to unlock the invisible reader mode, which allows them to read chat messages without the other user finding out. Users can turn off auto-renewal at any time from iTunes account settings at least 24 hours prior to the end of the billing period. After any subscription has been stopped, users will have the option to renew their subscription on a monthly, or annual basis. Users can subscribe for a 1-month free trial, after which they will be auto-billed monthly. Subscriptions are auto-renewed when expired.