Contact Nextiva App Support

I was very excited to finally see an update today for our Nextiva App but wish some of our issues with the app were addressed. First off, I believe that the app needs to open on something other than “Messages”. This is a VoIP system and not a messaging app. The “Directory” is filled with clutter such as “Hunt Groups”, “Auto Attendants”, etc. “Favorites” don’t actually get saved in there and somehow get removed on their own. I don't feel that we should have to save all our contacts inside of Favorites to have to call them. They should be in the directory without all that mess. Calls continue to drop and with all the advanced technology we have there should be no reason why if a users WiFi signal is weak; the mobile app should be intelligent enough to automatically switch to mobile data. Transferring calls don’t go to the designated user for some reason. Old users don’t get removed from the app automatically and in result Nextiva Support just request uninstall/reinstall app and sign out/in. Group/Conferencing calls is not an option within the app either; just a group message...I would love to see some of these things addressed.

I work in the IT department at a company that uses Nextiva company-wide and support users who have issues with this app all the time. This review is just my personal opinion about the app and not the overall VOIP service we use from them. The app’s UI is confusing and inefficient. One example is that every time you open the app it defaults to the messages menu. Why? Literally no one at my company uses this app for text messages and it is a pain to always have to navigate to the directory or phone menu. There is one absolutely irritating bug that happens every time I try searching for a number on the directory. I look up the person, select them, then select call and I get an error that their number is not available even though I just saw it on the screen before. The workaround is to exit the directory and then go back in and to the search again. You can usually make the call on the second attempt. Not sure if this is the app’s fault but it also drops calls all the time if moving in and out of range of WiFi. It would be nice if it could seamlessly transfer to mobile data.

I rarely write reviews, but this app is so terrible I felt the need to warn others. My organization has tried to use this app as a substitute for those that need to work from home, or are out on the road. When a call comes through, one of two things happens. The phone may give half a ring, then not again. Nothing will be in the call history. Other times, calls will continue to ring even if the call is picked up by the desk phone or the call isn’t answered. The ring will sound until the user cancels the call or attempts to answer it, even though the caller may have ended the call. The voicemail tab never shows our voicemails, even though I can call in and hear that I have voicemails. My call history has not updated in 14 days. I’ve tried uninstalling and reinstalling, but these issues plague anyone in my organization using this app. I’m disappointed at how poorly this app works.