Nextiva App Reviews

by RobAaron

I rarely write reviews, but NextivaApp is so terrible I felt the need to warn others. My organization has tried to use NextivaApp as a substitute for those that need to work from home, or are out on the road.
When a call comes through, one of two things happens. The phone may give half a ring, then not again. Nothing will be in the call history. Other times, calls will continue to ring even if the call is picked up by the desk phone or the call isn’t answered. The ring will sound until the user cancels the call or attempts to answer it, even though the caller may have ended the call.
The voicemail tab never shows our voicemails, even though I can call in and hear that I have voicemails. My call history has not updated in 14 days.
I’ve tried uninstalling and reinstalling, but these issues plague anyone in my organization using NextivaApp. I’m disappointed at how poorly NextivaApp works.

by Embakr

Also the support is generally abysmal. Like other users, I was intrigued by the features but immediately after I became a customer I had the joy of experiencing first-hand the subpar customer service and the awful bait and switch regarding buying a number. I spend an hour or two finding the perfect toll free number, refreshed for most recent results and then purchased... only to find 3 days later that the number was unavailable and that the sales rep couldn’t be bothered to make sure I was setup properly. I spent three days being bounced between 4 different tech and customer support reps none of whom seemed interested making sure I was take care of.

Fast forward 2 months and now, during the busiest time of year for my business, my Nextiva app won’t open and constantly crashes on start.

Super disappointed that they don’t seem to care about small business owners...

by GAlvarez3

I was very excited to finally see an update today for our Nextiva App but wish some of our issues with NextivaApp were addressed. First off, I believe that NextivaApp needs to open on something other than “Messages”. This is a VoIP system and not a messaging app. The “Directory” is filled with clutter such as “Hunt Groups”, “Auto Attendants”, etc. “Favorites” don’t actually get saved in there and somehow get removed on their own. I don't feel that we should have to save all our contacts inside of Favorites to have to call them. They should be in the directory without all that mess. Calls continue to drop and with all the advanced technology we have there should be no reason why if a users WiFi signal is weak; the mobile app should be intelligent enough to automatically switch to mobile data. Transferring calls don’t go to the designated user for some reason. Old users don’t get removed from NextivaApp automatically and in result Nextiva Support just request uninstall/reinstall app and sign out/in. Group/Conferencing calls is not an option within NextivaApp either; just a group message...I would love to see some of these things addressed.

by Coryarrrrr

I work in the IT department at a company that uses Nextiva company-wide and support users who have issues with NextivaApp all the time. This review is just my personal opinion about NextivaApp and not the overall VOIP service we use from them.
NextivaApp ’s UI is confusing and inefficient. One example is that every time you open NextivaApp it defaults to the messages menu. Why? Literally no one at my company uses NextivaApp for text messages and it is a pain to always have to navigate to the directory or phone menu.
There is one absolutely irritating bug that happens every time I try searching for a number on the directory. I look up the person, select them, then select call and I get an error that their number is not available even though I just saw it on the screen before. The workaround is to exit the directory and then go back in and to the search again. You can usually make the call on the second attempt.
Not sure if this is NextivaApp ’s fault but it also drops calls all the time if moving in and out of range of WiFi. It would be nice if it could seamlessly transfer to mobile data.

by Hfthgf

I was trying to come up with a reason as to why I would even give this service and app a 1 star instead of zero and I can’t think of anything. First, NextivaApp for the phone and the desktop app are both super inconsistent. I’ve experienced dropped calls, missed calls, one way audio, bad audio quality, texts not coming in or going out. The worst part is that the support team have NO answers for anything! I have spent a total of 6 hours on three separate occasions to get help with my issues and the only thing that was solved I ended up fixing by myself and stumped the support guy. They always tell me they will take notes and get back to me, but never do. My entire company has been having massive issues with the service and support equally. I wouldn’t recommend this for anyone enemy or not.

by Spinnaker093

I have been with 8x8 for a few years and thought I would check out other options including Nextiva, RingCentral, Jive, Dialpad and Vonage Business.

My experience with Nextiva was not good. For starters, Nextiva does not offer a free trial period (I.e. 7 days) like the competition but instead requires you to pay for 1 months service with a money back option. Yes, I got my money back but it took a long time with high pressure sales to try to convince me that their solution was the best...which it is not.

Their mobile technology is behind the times. It needs a major refresh and feels like it has not been updated in years. Their apps do not sync well with the phones contacts which is challenging for any person that rely on their phones. Accessing your VM requires you to dial into a separate number and listen to each message. They implemented video conferencing within the last year and the integration into their app is terrible not to mention that their video conferencing solution is the weakest of any solution I have tested. The biggest problem is the call quality when calling from your phone app. Lots of distortion and just plain poor call quality.

Avoid this company because their are much better and reliable solutions out there.

by Hatenextiva

I’ve had to delete and reinstall over and over. Last time was yesterday and it quit working again. I answer and get nothing, goes to voicemail. Wish I could give negative stars and get out of my contact.

UPDATE: After dealing with customer service (title, not what they do), again, post review, things are no better. They have had me delete and reinstall repeatedly. Blamed internet, blamed equipment. Latest excuse was my router. But as the rep was doing remote access to my computer (at her request) I asked how that could possibly affect my cell phone app, she said it would if I used that service to answer my call. She canceled her remote session when I pointed out that my cell phone does not usually connect to my office WiFi when I am not in my office. That it uses cell service. At that point she ended the session with no ideas.

Again wish I did not have to give that whole star.

by Sherroberro

PLEASE NEXTIVA READ THIS HONEST REVIEW!!

I used the Nextiva app all day, every day and it is the most difficult call/chat app I have ever used.

NextivaApp ’s calling platform used to resemble the iPhone platform which displayed the “contacts”, “dial pad”, “recent calls”, etc. along the bottom so it was easily available at all times. Now every time I want to make a call (which is over 50+ a day), I have to manually click to the left, select dial pad and type in the number. What’s worse is that with the newest update, I have to do this step after every call because the default page is the messaging portion. Why can’t it stay in the dial pad screen while I continue to make calls like it used to?

Also during the call, they hid all of the buttons to use the “dial pad”, “transfer”, “merge”, etc. and instead left a huge, ugly, plain white screen.

I could get past the fact that NextivaApp glitches, hangs up on calls, has terrible sound quality most of the time, and all the other annoying things with NextivaApp if they didn’t keep doing updates that make it user-UN-friendly.

Please reach out if you actually care and want more in depth feedback!! Do you even use a User Researcher to get feedback on what your clients actually want or do you make decisions on a whim because you think this is what we want?

by Slty.jayy

If your looking for a reliable service THIS ISNT IT. Ever since I set up my service I’m running into problems with my number everyday. I was not able to receive incoming calls (Call Backs) to my business number and I was wondering why sales was beginning to lack. After finding out the problem it took them 3 days just to get back into contact with me. After it was resolved, the same issue came about again a day later, I had to wait another couple days to get in touch with customer service. After they resolved the issue, the texting feature stopped working, which means I have to call them once again to resolve these issues. I’m sorry but is getting a reliable service that hard to ask for?

by Rsqrd1

It’s an app because they need to have something, but aside from simply occupying space on your mobile phone for times when you can’t use your main office phone it is functionality is minimal apart from being able to make simple calls. Many of the features that would make it a reasonable substitute for your main phone are either missing or poorly executed, especially the SMS functionality and the ability to save contacts from history. The voicemail feature is outright broken. Adding new contacts is a confusing mess as is texting. The flaws appear to be more a matter of execution than intention and at least the basic phone functionality works. But that is not saying much.

by Robwolp

I work for hospice and use NextivaApp to call my patients and caregivers. I was attracted to NextivaApp because there was the option to set “business hours” for the phone to ring. I like being able to set boundaries for work. It is supposed to go to my voicemail outside of those hours. However, that has rarely happened - if at all. NextivaApp also constantly shows that I have notifications, even if I have checked them. There is always a red 1, 2, 3, etc. hovering over NextivaApp . NextivaApp also doesn’t always connect my calls or has poor reception. Finally, I’ve had voicemails in the past that I’m unable to view. NextivaApp shows that I have a new voicemail but it does not appear in my voicemail box. I’m sure there are other little things I missed.

Sometimes NextivaApp works how I would like, but it can be rare. I will be looking for options in the next couple weeks. This is not worth $30+ a month. I’d keep it for $5.

by Arianepe

I love Nextiva. They helped us out when we were going through nightmarish situations with our previous voip service provider. But now for some reason our team and our clients are going through issues due to updates. We always have to uninstall and reinstall apps or reboot network connections and its becoming annoying.

We work remotely so we wont always be connected to a wifi connection and previously to this update we could make and receive calls perfectly, but now it seems that if were not connected to a wireless network NextivaApp doesn't work. The new visual concept is great, but if looks are going to interfere with quality - I prefer the old look and the great quality of the product.

by JasonEff

Our company uses Nextiva phone service, which is OK. This review is about NextivaApp , which is pretty bad. NextivaApp just doesn’t make any sense from a UI perspective. Why on earth does it default to chat view? The only reason that we use NextivaApp is for calling, and from what I’ve read in other reviews, that applies to a lot of other people. It’s like Nextiva is trying really hard to make their chat a thing but there are other, better apps for this such as Slack etc. why not just integrate with best-in-class apps instead of reinventing the wheel?

At a bare minimum there should be a setting that allows the user to choose their default home screen, rather than placing the chat front and center and requiring people to work around it just to make a call.

I don’t really care about the “unified communications“ platform, but if you just make your phone system a joy to use, I’d be much more likely to try your other services.

by Gretsnig

I Very much liked NextivaApp in its previous incarnation. I understood how it worked, settings were easier to find, whenever I signed out it would ask me if I wanted calls to continue to go to my cell or not. All of this is gone with the current iteration. I don’t get a notification when I sign out if I want calls to keep coming to my cell and I can’t figure out any of the settings. I have no idea how to get Nextiva to go back to showing incoming calls coming from Nextiva rather than just my cell. I hope you guys go back to the previous version (I.e. 22.9 and below) as the current version of NextivaApp is just unintuitive and confusing.

by Seanfo77

We have five of the phones in our office and things seem fine, fax line to email seems ok so far. Porting our number over took about a day.
NextivaApp however needs a lot of work. I spend a lot of time out of the office and I do seem to be getting my calls and voicemails but NextivaApp crashes and the notification badges stay on even after I’ve seen calls or voice messages, so I’m limiting use of NextivaApp to monitoring my incoming to the office. Hopefully they get NextivaApp up to speed!

by JoeLeavesAReview

On NextivaApp , the first screen I see is a messenger or chat app which I never use. Can you add a feature to allow the user to set the home screen when NextivaApp is opened? I would prefer to see either dial pad or my call history when I first open NextivaApp . Would be good feature add. Also, the system for adding contacts is too confusing and needs to work better. Would be nice to click on a recent call and add the name of that caller so that I can see their name pop up in future calls. Otherwise, great little app and I almost never use my desk phone now as it is easier and better to use NextivaApp with my Bluetooth headset instead.

by Mr.Mike41

I've used shoretels iPhone app, ringcentral, and Skype. Nextiva is the most reliable of them all and easiest to use. It has the fewest bugs, which is weird to say because apps should not have bugs. But shoretel especially was a mess. They would always try to fix NextivaApp but their engineers would make it worse. Nextiva for iPhone and my MacBook is the way to go. I use it primarily when I'm away from the office but it's so easy that I just use them instead of my polycom phone on my desk. NextivaApp easily connects with with apple airpods so the quality is great on every call.

by Californiaguy11

I'll start by talking to Nextiva and what they do for me. Nextiva is the phone service that I use in my office and has been for the past 4 years. I got hooked up with them after my neighbor at home told me about their phone service. It was a much better company to use compared to Verizon and what my office had before. But what has been #1 reason why they keep getting my money is NextivaApp . I literally only make phone calls on NextivaApp now. I don't use the phone on my desk and it just collects dust. Being able to make calls on NextivaApp is crazy technology and unbelievable. I don't know how we reached this point where the desk phone is obsolete. If you are reading this and debating with yourself if you should get NextivaApp . Do it. NextivaApp will make you more productive. I compare this to how we used to think we didn't need a website, then we realized that everyone needs a website and it's the future and normal. I won't be surprised if all calls will be made on cell phones instead of office desk phones in the future.

by Catolthazar

I'd recommend Nextiva for your VOIP service. Fair pricing and excellent customer service. We've been with Nextiva for our office phones for over 3 years. They were easy to set up with and change from the local phone carrier. They took care of all of the issues and got us up and running quickly. Now things are set up and run smoothly. When we have an issue customer service is so helpful and fixes things in a timely manner. I've had many good experiences with them. Their new product Nextiva Mobility is still being worked on and there are some glitches, but overall it allows me more freedom using my laptop and cell phone to make calls. It allows me to move my office around when I travel and clients don't need to know I'm not at my desk. I'm happy we switched to VOIP and Nextiva does a great job.

by Elveerang

I would like to recommend Nextiva for your every businessman or business women for its convenience. NextivaApp provides suitable price and excellent customer service. Our company has been using Nextiva for our office phones for over 1 years and I find this is really helpful. You can immidiately update and transform to your business line. It is also easy to set up and change. Customer service is quite good. They deal with all the issues and the line is running quickly. It worked really well and I am satisfied . Customer service is so helpful and fixes things as soon as posible. It is a good experience. The new product Nextiva Mobility is still being worked on, but it allows me to use my laptop and cell phone to make calls too. It carries my office with me when I am not at the office. I think it is doing well and such a cool service for me.

by Zeldinadventure

If you plan on using this for your business , run! They can’t seem to figure out how to have their app updated correctly before a new iOS is released. That’s scary when you think about the fact that as business owners, were relying on this to work. If it doesn’t, we start losing money, which is exactly what this is doing.

The call log is completely broken. So if someone calls, you better hope you can answer that call, because if you miss it, NextivaApp won’t tell you who just called. Then your stuck hoping that they left a voicemail.

When I contacted customer support about this, they told me that they are “working on adding this feature to NextivaApp ”. What?!?! A call log on a calling app is a “feature”? No, it’s not. It’s a standard thing with calling apps. It should have been there before you released an update.

I’m switching back to Grasshopper. Grasshopper had a couple small things that bugged me, but Nextiva is far worse. Total waste of our time.

by ClayMadeJars

I’ve used several of the services in this sector. Nextiva is BY FAR the worst. Not because of their very friendly customer service staff, but because the design and structure of the features is nothing short of dismal. Several adjectives come to mind: impossible to use; frustrating; unintuitive, debilitating, etc., etc., etc.

In summary, STAY AWAY! Especially from any service that requires payment before a trial period is over. That is a sure sign of an inferior product. They just want to entangle you in hopes that will make you stay, or at least give up on a refund. I had to fight tooth and nail just to wrench it back from their greedy hands... Not an easy cancellation process AT ALL...

NOTHING is EASY with Nextiva though.

by J_pin

I’m satisfied with Nextiva voip service, but NextivaApp is terrible. One of the reasons I chose Nextiva was due to the iPhone app that would allow me to answer office calls on my cell while out of office all while keeping my personal and business calls separate. However, I rarely get notified of an incoming call. One other reviewer said 10%... I think that is being generous. Sure I can forward calls to my cell, but then I never really know who is calling and I could have simply stayed with my previous carrier if that was an acceptable solution. They need to fix this issue.

by Lion088362

Downloaded NextivaApp , it has a lot of issues. NextivaApp uses the ringtone from your phone, so the same tone for my mom calling is the same for someone calling from NextivaApp . Next swiping up does not log you out. NextivaApp still runs in the background. I even shut off the background refresh, it does nothing. NextivaApp is like an angry ex who will not quit calling. Please make changes, and the chat feature does not work either. I will change my review if you do.

by Yarelad

Single user prospects beware. This system is geared toward medium to large businesses. This is the second time I have tried Nextiva. The support is less than stellar. Like many things these days they want you to go read about your problem online or in a manual or watch a video. I have had to complain multiple times about what should have been simple problems and solutions. I will most likely go back too other systems. It took multiple tries to get the fax number to work in the text number is still not working. It seems to me the simplest solution is one number that does it all. If my iPhone can do it then obviously the technology exists. Maybe it’s a way to drive up prices. As far as I’m concerned any company that says something like how can I provide you with excellent service is suspect in my mind. What is that, manipulation? I Purchased a Legacy number and it took for ever to have it ported in. The only reason I have it changed companies as I’m afraid of the amount of time my legacy number will not work because of the porting process at Nextiva. All I can do is reiterate “prospects beware.”

by Martyisthatguy

NextivaApp is underwhelming and not the most intuitive. The solution overall with nextiva is budget friendly and pretty straightforward. Where it can difficult to figure out how to do a certain thing or turn on a feature they have great customer service who usually while walking you through how to do it actually just does it for you. So it gets done and you learn how to do it. The same is true of NextivaApp I've called with issues they walk me through things pretty thoroughly.

by NeonRanger

The best VOIP app there is from the best VOIP provider around! The recent addition of CallKit is the best thing since sliced bread. But one very important feature is still missing. There needs to be a way for all calls, both incoming and outgoing to use cellular data ONLY. I’ve had plenty of calls dropped because my phone was on the outskirts of a WiFi network.

by Brayden Kirsova

NextivaApp is very well-established in addition to being able to link to any type of device and keep track of our calls made which could serve as a database of our clientele to continue promoting our service in the future and also has a response capacity much faster than an email when offering tour packages making the work much more efficient

by Combatbusiness

Why did you change the whole out-look of NextivaApp ?! It was perfectly fine until the developers thought it was necessary to make a terrible brand new out-look. It was more easier to navigate NextivaApp in the previous version, but now the new look has to me do more unnecessary taps or clicks to navigate. Totally unnecessary and not very professional anymore.

by Nexto7181236

Very accidentally, I knew this one from a friend some years ago and I put so many good words on it, and of course I decided to give it a try. As what I heard from her, this always worked well, I was very satisfied with all its performance. With this phone service, you can easily make anytime and anywhere you want with very safe prices making you very surprised.