Contact DAZN Support

by Dmgomez

Horrible experience. Had trouble with payment options from the gate, no way to reach DAZN since the purposely conceal the support number so I sent and email. Automated response said 24 to 48 hours, well 120 hours later and still no response. Tried there chat option, takes you in circles with a bot that is not useful. Finally was able to get someone on chat that was not very helpful either. Scripted answers and responses to questions I didn’t even ask. I had to restructure my question a different way several times just to squeeze answer out of them. In the end, I would have issued them zero stars but iTunes doesn’t allow it. So here we are. I’ll cancel the subscription and use someone else. Had me for a year and lost me in 5 days. Doesn't sound like a service I want to be a part of.

by Chubbes 2020

I was very dissatisfied with this app as well as astonished on how terrible the customer service is. Not to mention if you have an issue at all rather it’s being doubled billed, canceling service and just have a issue streaming the only way to contact them is either by text or live chat. There is no phone numbers to call and when you do finally set up time to perform the live chat you get the response that they will get back with you in a few days which takes weeks. It has been almost a month now and I am still trying to get an issue resolved.

That’s the horrible part of the customer service end, no for the app itself. The streaming capability is lagging to the point that it freezes up constantly. They claim it streams all boxing matches which is false. I would NOT RECOMMEND this app to my worst enemy.

by Ballers.Opinion

I seriously don’t know what happened to the app. I have been loyal to DAZN since almost day 1, when it was made available in the USA. Up until now it worked almost perfectly with only the occasional minor hiccup. But for the last few events it has been dreadful. The live stream freezes constantly, buffers, is out of sync, among other annoying glitches. This last Bellator event it didn’t let me see anything! All I got was a dark screen with the little rotating circle indicating it was buffering. Another annoying issue that has popped up is the casting to my TV (Air-Play, mirroring or direct cable connection Lightning to HDMI). I’m casting the live stream, suddenly my TV goes blank and inexplicably the live stream starts the feed from the very beginning of the show!!! Somehow I manage to get the stream to catch up to the current fight only to see my TV go blank again and go back yet again to the beginning of the show. So it no longer works on my tablet, iPhone or casting on my TV, worthless. Bottom line: unless DAZN developers get their act together and fix this quickly, I will not be renewing my yearly subscription which renews in October.