Contact STN Support

by TrixieMi

I’m not really sure why I keep this one on my phone, using up “space.” I’m a longtime Station membership cardholder, have been for many years even before phone apps were “a thing.” I do play at the casinos in person whenever I’m there, though if my card doesn’t work, I don’t go wander around to find the kiosk and stand in line to get a new one. Mainly because the reward payback isn’t really worth it (In not a local). I don’t get offers, and the hotel rates are quite ridiculous at the “rack rate,” or even AAA/AARP/Military rates. Nope. Regardless of play. We used to get pretty awesome rewards which made being a (non-local) cardholder worth it. “Come! Stay with us! Play with us!”
Now, with a phone app, nothing. Zero. Nada.
The app freezes my phone. When trying to book a hotel room, forget it. It either shows “nothing available” for any date, any room, ANY RATE; or using it simply freezes my phone.
The games are just “okay,” sub-par graphics, with an occasional “win,” to keep players from nodding off. Other casino reward apps are actually engaging, pleasing to the eye, with actual “wins,” to keep the players interest. And actual rewards— real ones, attractive ones— rewards that offer true “payback” for purchases and time and LOYALTY.
To keep or not to keep. Hmmmm….

by Aimee711p

The app is Ok. If you are going to look up offers, what’s available at properties, or make reservations for a meal, the app can help you complete these activities.

If you are going to use the app to connect your card to a machine, or process a transaction via STN Cash, I cannot recommend the app for these kinds of transactions. There is no dedicated in-app contact information FOR THE APP itself if you need help - you will likely stumble on a generic help email address for Stratton Casinos and going through a general mailbox is not ideal when dealing with people’s money or connection issues. If you try and approach a local Station Casinos property for assistance, be prepared for answers that are lacking and/or an extended wait. The team at the cage lack the tools to be able to assist quickly - 1, because the app wasn’t developed by Stations directly and 2, the team doesn’t posses the correct level of access to help resolve app-driven issues and 3, the cage will be a middle-man to resolving the issue leaving you as the customer frustrated, and the cage team lacking the support they need to resolve any reported issues with any efficiency.

Ive been using this app since it was made available in the App Store, and more often than not, using this app leaves me disappointed and underwhelmed.

by DIdahoCat

If you have problems with app there is no technical support. You’re instructed to go to the casino to resolve all issues. And the issue I have been the app on my phone and my laptop. Is you have to link your boarding pass and have a pin to access your account and play. I did not remember my pin. in order to reset the pin you have to go to the casino I’m making plans for my next trip, unsure of where I’m going, and it would’ve been nice to know what my rewards were to make a decision on which gambling town I want to go to. Until this is resolved, all rewards and gameplay are nonexistent. I have no intention of traveling by car for 10 hours or flying to resolve the technical login issue so if station casino wants to be considered in my vacation planning they need to fix this technical issue. The app I can play as a guest outside of that I have no positive rating to give this app