Contact VIZIO WatchFree Support

by Texasdoesitbest

Latest update broke the pairing cannot pair same problems as all other latest reviews

Update: just now (about 5 min from writing this review) I decided to use my old iPod running iOS 9 and my iPhone 5s running iOS 10 and download the Vizio app which of course is not supported until you go to your purchase history and download it there. It then asked me if I wanted to instal most recent version compatible to the device. BAM it worked perfect in fact as soon as i opened the app it instantly worked better than it ever has and recognized device instantly. So clearly this latest update is to blame.

Response to developer: My issue? I stated my issue and it’s exactly the same as all the tons of latest reviews…. Your latest update broke the connection and communication with app and soundbar. Meanwhile, previous version immediately connects and works without issue. And yes I’ve reset, removed device on app, attempted re establishing connection, I’ve tried everything possible and no go. I’ve looked at your responses at “solutions” on other reviews and it seems they are all the same a typical cut and copy response to everyone telling you that latest update broke the connection and communication. It’s not an issue with soundbar or network otherwise previous app version wouldn’t connect instantly and work like a charm. But rather, with this latest version of the app you get a message indicating unable to connect.

by Bibbles 2

Vizio’s marketing dept. wants me to change my review. So after multiple calls to their tech support I was told that SmartCast doesn’t work with my newish Vizio tv. They wanted me to buy MORE of their products (a new remote w a menu button) to make my brand new Vizio soundbar work w my Vizio tv. Pretty insulting, and a shady business practice. I pointed out this absurdity and they refused to send me the remote for free, claiming some out of warranty nonsense(clearly not a warranty issue). They offered to “go up a level” in their tech support, and then called when I wasn’t available, and never called at the time previously arranged by them. I left a voicemail and they never called back. I’m left with hundreds of $ of Vizio products that won’t connect with each other and thus won’t work. I left a message and they never called back. I cannot recommend this app or brand. My original review follows below:

This app is useless if you have a Vizio e48-D0 tv and Vizio M51A-H6 and follow all set up directions, including troubleshooting options. To connect the phone (iPhone 12) to the tv, You need to use a tv remote that has a “menu” button, but the e48-d50’s remote doesn’t have a menu button because Vizio is too cheap to add one. Only way to get devices to work together is to cut the power to tv and sound bar at the beginning of EACH use. Stay away from Vizio, what a joke

by Sdkga;lskjdg'ajg

I bought an expensive Vizio TV about 4 months ago. Vizio just pushed an update that made it substantially harder to impossible to cast things to the TV. In order to do so, I have to use this app. This app is essentially unusable. I don't even have words for how bad the navigation and UI are. They took something that was working, removed it, and replaced it with something I did not ask for, is substantially more complicated, and most importantly doesn't work. TV companies should stop trying to be software companies. They are terrible at it. Make a tv that has a nice picture. Let people who can actually write good usable software like Apple and Roku write the apps. It's incredibly frustrating to have a thing that was working stop working because Vizio decided to push an update I didn't ask for or agree to. If you want a concrete example of stupidity, here is one: Vizio let me know I had to order a new remote from them that had navigation buttons on it (left, right, up, down) to use this app. Fine. In order to close the notification that I had to order this remote, I was supposed to press the right arrow button. Which my remote does not have, which was the entire point of he pop up message I was trying to close.